E
Enricogassolini
- Original Poster
- #1
Hi First post so I hope it is in the correct section? I am looking for advice relating to a problem I have with a debt collection agency which I foolishly employed.
My company doesn't have many bad debtors (fortunately!) and when we do get the odd one, we normally manage to work things out with them or put it to county court which normally does the trick.
However last September we took an order from a company who have since failed to pay.....research showed that this company is adept at dodging their resonsibilities and in desperation I employed the services of a Liverpool based debt collection agency....this is my first experience of these people....I gave them the job because their main sales pitch was that they provide quick action...this appealled to me because I am concerned the debtor will fold.
We paid our up front fee which we were told covered them setting up the claim, writing a letter before action letter and if needed putting the matter to county court.
Since then (March 09) we have had no evidence from them that they have done anything at all.....they claim to have sent a letter but have consistently failed to provide any proof or tangeable results at all...we are now at a stage where when we call we get put through to some obnoxious man who is obstructive and just goes off at tangents.
The debt is still ours, it has not been assigned to them so I could just write off the fee and fire them...but I have a feeling that is what they want and how they make some of their money.
Any advice of what to do or who to report them to?
My company doesn't have many bad debtors (fortunately!) and when we do get the odd one, we normally manage to work things out with them or put it to county court which normally does the trick.
However last September we took an order from a company who have since failed to pay.....research showed that this company is adept at dodging their resonsibilities and in desperation I employed the services of a Liverpool based debt collection agency....this is my first experience of these people....I gave them the job because their main sales pitch was that they provide quick action...this appealled to me because I am concerned the debtor will fold.
We paid our up front fee which we were told covered them setting up the claim, writing a letter before action letter and if needed putting the matter to county court.
Since then (March 09) we have had no evidence from them that they have done anything at all.....they claim to have sent a letter but have consistently failed to provide any proof or tangeable results at all...we are now at a stage where when we call we get put through to some obnoxious man who is obstructive and just goes off at tangents.
The debt is still ours, it has not been assigned to them so I could just write off the fee and fire them...but I have a feeling that is what they want and how they make some of their money.
Any advice of what to do or who to report them to?
