ebay shop

cycloneuk · May 14, 2009

Does anyone have a website and an ebay shop, i would be interested to hear on how you prevent overselling? i am keen to get on ebay again but am concerned about products selling at the same time on the website and ebay.

I know there are mods that will download ebay orders and reduce the stock on a website but none that do a 2 way synch from what i can see.

MH1 · May 14, 2009

http://www.channeladvisor.com/

http://www.kyozou.com/

There are other's also.

i234i · May 14, 2009

Any idea on the costs of these? both those sites say to contact. was looking for one of these previously.

Idontbuy · May 14, 2009

We use CA £300 per month plus 1% have been with them over 2 years now.

Does what it says on the tin

We had a new website bulit to use with CA

www.jigthings.com

Havent used the other company.
Pete

sourcez · May 19, 2009

What sort of returns do these generate? We looked in channel advisor but didn't go further than their initial quote of 500 setup and 350/mo.

Just worried it'll cost money and not earn us any!

Elizabeth -Atelier Maison · May 20, 2009

Hi, I have a website, and an ebay shop (which I've just set up) but have sold items on ebay for years in a personal account.

My website has stock control on it of course, but there's no way I want to pay £300 for CA - or any other system. To be honest I'd rather manually managed it than pay £300. We are a relatively new business and just couldn't justify that outlay at present.

The plus side of ebay is that you always have ultimate control of how much and when you sell. If you are running short of a particular product you could just withdraw it from your ebay shop. Or tell customers in ebay that delivery/lead times may vary and may take upto say 14 days.

You might find some useful answers on ebays seller/business questions board.

http://www.ateliermaison.com

lesliedocherty · May 27, 2009

£300 per month, unbelievable

cycloneuk · May 27, 2009

I am manually managing it at present, when an item sells on ebay then i reduce the quantity on the site and vise versa. A little bit of a pain doing it this way but works well at the moment, priority is being given to ebay orders on the odd time a item sells on ebay and the website near the same time.

seedstotal · May 27, 2009

Try Daily,they host and offer complete eshop solutions, they have ebay inetgration, so you can manage both sales from 1 platform!

Christiane · May 27, 2009

I also do it manually but only list items that I have high stock of, and are good sellers. On the odd occasion where I ran out of an item but didn't cancel a listing, I refunded the ebayer with no question asked.

sourcez · May 28, 2009

We have had lots of negative experiences with refunding buyers. Our standard policy is to send them a message explaining we have no stock and that they will need to accept a cancellation request, or chose something else.

After their reply we send the refund and the cancelltion request. We get negs as people aren't happy about having a refund. Then they DENY the cancellation request (which can only be sent once anyway) as obviously the way ebay writes it makes it sound like they are getting a strike and they also haven't read the message we sent them.

Anyway, we then get the buyer moaning at us for months about how ebay keeps telling them to complete the transaction! We point them back at our email and suddenly they claim they can't find it (although they replied to it...).

eBay should give sellers more powers to cancel transactions if they cannot complete them.

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