PHS Wastech : If you use them - Don't wait - Cancel today

geoff_s · #1 8th May 2009, 10:05

If you have a PHS wastetech contract cancel TODAY. After up to 12 months notice, you can renegotiate if you feel like it.

Like many others we were caught by PHS's their hidden rolling contract scam. You must cancel 3 months before your contact automatically rolls over for another 12 months (only by registed post).

All we wanted to do was to have a smaller bin. They said they had a 12 month contract for a big bin & they were holding us to it. We said we doubted we signed a contract. They said they'd show us our contract only if we paid them £17.63. Seems in the small print on the back of annual waste returns can be added contract clauses.

We've come to the end of our 'contract' and though they offer to reduce our rates by 400% if we resign and they will nover add a 12 month rollover clause, we're running a mile from them. (It's taken 2 months & 12 contacts just to get them to grudgingly accept that we cancelled correctly with by registered letter & not by fax.)

They've increased our rates every 6 months. Over doubled in 2 years. With their rolling contract fiddle they can add charges at will and your can do little about it outside the courts

wilwat · #2 8th May 2009, 21:27

Funny you should mention PHS. I am in direct competion to them in a different sector of their business and they apply the same contracts there. I meet a lot of people who are not happy with it.

geoff_s · #3 19th May 2009, 13:04

Surprised that within a week my Wastech complaint has reached nr 4 in Google

Noticed the only reason is that I was so annoyed bashing on my key board that I didnt spell Wastetech correctly, So here's a title spelt right (I hope)

dizzie · #4 13th December 2009, 08:22

Quote:

Originally Posted by wilwat

Funny you should mention PHS. I am in direct competion to them in a different sector of their business and they apply the same contracts there. I meet a lot of people who are not happy with it.

Oh no....our current clinical waste provider whom we have used for over 4 years has just sent us a letter saying that PHS Allclear has "acquired our contract"...i.e. they have sold it to them! The letter says that we are to deal with PHS in future. I previously had my fingers burnt with PHS Wastetech and do not with to deal with a PHS company at all! Are we obliged to accept a service from them when I did not enter into a contract with PHS,and should our provider have sold our contract on without our knowledge/approval or is this a breach of Data Protection?

Thanks

qrmahmad · #5 13th December 2009, 09:27

Thanks budy for your information great help you did

british steve · #6 13th December 2009, 19:35

Quote:

Originally Posted by dizzie

Oh no....our current clinical waste provider whom we have used for over 4 years has just sent us a letter saying that PHS Allclear has "acquired our contract"...i.e. they have sold it to them! The letter says that we are to deal with PHS in future. I previously had my fingers burnt with PHS Wastetech and do not with to deal with a PHS company at all! Are we obliged to accept a service from them when I did not enter into a contract with PHS,and should our provider have sold our contract on without our knowledge/approval or is this a breach of Data Protection?

Thanks

I wopuld imagine that you would be covered by the contract you signed in the first place - read the small print and check what the termination of contract details are! I doubt that another company can come in and change details of your contract with out asking you, but cancel your existing contract and start liooking for a new supplier.

dizzie · #7 13th December 2009, 20:07

My current contract requires me to give three months notice prior to the anniversary date of my contract (which is 31st December). Very nice of my current waste provider to let me know only last week that they had sold my contract on to PHS! I now suspect that PHS may do as before and send out a duty of care notice next month (January) which I will be legally obliged to sign....but on the reverse will be their new T&Cs which will allow them to charge whatever they want (also as before!). And by signing the duty of care, I will be effectively agreeing to new T&Cs.Aarghh!

The thing that really gets to me is that the contract was between me and Waste company 1...not between me and PHS. There is nothing in the small print that states that they have the right to sell my contract on....and I'd rather have my teeth pulled out than be with PHS!

DaveSUK · #8 13th December 2009, 23:30

If their is no specific clause within your contract allowing waste company 1 to transfer their rights to a third party then you are not legally obliged to have any dealing with PHS.

I have this information directly from our solicitor as when I first bought my office I used one security company for night patrol who where useless, I got rid of them and used a new one for 2 years they then sold the contract to the original company I had used previously. They told me I was bound by the contract my solicitor said otherwise.

Hedgie · #9 14th December 2009, 00:00

Hmmm .... a load of new posters suddenly pop up and declare PHS a load of####

Why come on to a forum and start slagging a business off in this manner? Smacks of a competitor trying to discredit PHS to me??

and now it just dawns on me to check the date of the original post ...DOH !!!!

dizzie · #10 14th December 2009, 07:22

Hedgehog Toys,

I believe that it is common for small business who are faced with a problem to begin to try to seek some advice from others who may have been in a similar situation....and if that means joining a business forum, so be it!

I can wholeheartedly assure you that I am NOT a competitor to PHS. I am simply a small business who has had one previous bad experience of this company and does NOT want to repeat it! My experience of this company is shared with many others...you only need to contact the FSB to find this out if you are so interested in establishing the facts!