- Original Poster
- #1
Ozzy,
In another message thread, you happened to mention Live Help. The other day, I was visiting a site when up popped a chat window. Is this what you mean by Live Help?
I've been thinking that this is a great way to communicate and to convince site visitors to buy. It would seem to be analogous to a salesperson offering help, for example, when a potential buyer enters a furniture store. It's not too intrusive because the visitor can choose not to accept help, but for others it may be just what's needed to convince them to buy.
What does it take to implement such a feature? Does it matter that Live Help is not always available? What are the costs involved? Can you recommend any products?
I'd appreciate any feedback.
In another message thread, you happened to mention Live Help. The other day, I was visiting a site when up popped a chat window. Is this what you mean by Live Help?
I've been thinking that this is a great way to communicate and to convince site visitors to buy. It would seem to be analogous to a salesperson offering help, for example, when a potential buyer enters a furniture store. It's not too intrusive because the visitor can choose not to accept help, but for others it may be just what's needed to convince them to buy.
What does it take to implement such a feature? Does it matter that Live Help is not always available? What are the costs involved? Can you recommend any products?
I'd appreciate any feedback.
