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4little1s
- Original Poster
- #1
Have been looking at selling through Amazon...anyone any experience, thoughts etc ?
S
starsgazing
- Original Poster
- #2
The good:
- Trigger-happy site visitors. Where the theoretical gun is their credit card
- Great conversion - Amazon know how to get in those sales for you.
- Protection from chargebacks.
The bad:
- Tonnes of competition.
- One sided feedback rating system - which Amazon don't subject themselves to
.- Super high fees.
The ugly:
- Poor customer service for merchants.
- You will come across some of the most arrogant & unreasonable customers known to human kind.
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Depends on what you're selling IMO, some people do well on ebay, I sell four times as much through Amazon.
I would be inclined to agree that the customers are just as demanding, but as long as you maintain quality standards then surely you have nothing to fear
Mister B
I would be inclined to agree that the customers are just as demanding, but as long as you maintain quality standards then surely you have nothing to fear
Mister B
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S
starsgazing
- Original Poster
- #5
I would be inclined to agree that the customers are just as demanding, but as long as you maintain quality standards then surely you have nothing to fear
Hmm... our fb on eBay is 100% and our fb on Amazon is 97% - do we treat our eBay customers any differently? No. There are simply grade A [bleep]s on Amazon who don't understand Amazon payment processing delays (Paypal is instant, Amazon Payments is not) OR that paying for standard 3 to 5 day delivery means that you'll get your order in... Hmm... let me think about this... 3 to 5 days? They also don't understand that we are not Royal Mail and so cannot be blamed when they mess up - we've had negative feedback saying "Royal Mail said they left a card, which they didn't"... eBayers are a lot more ... well, *human* than Amazon-ians
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M
MH1
- Original Poster
- #6
Never had any more problems on Amazon than ebay, clients pretty much the same, ebayers tend to leave a lot more feedback in my experience, and in my products ebay currently outsells Amazon a fair bit, but I think that will change myself over the next year or two.
Personally I'm a big fan of the big river, money is guaranteed and you have a lot more protection from clawbacks etc.
Personally I'm a big fan of the big river, money is guaranteed and you have a lot more protection from clawbacks etc.
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