MYOB/MAMUT rip off!!!

[KateCB]

We purchased MYOB accounting plus system 2 years ago - works well.

MYOB have sold their UK clients to Mamut, who have today offered to upgrade us to their E5 version so that they can 'better support us in the future' - the upgrade cost - FREE! Ah, but their OBLIGATORY service agreement is £348+VAT per year - we purchased 2 user licences from MYOB, so assumed that these would remain intact - NO.

We are told that each additional user licence costs £590+VAT, PLUS for every user an additional service agreement at £348+VAT per year!

We have two users - they are 10 feet apart in the same office - why do we need two service agreements?

As a small business, we had not budgeted for, and frankly can't afford £800 in user agreements and another £630 for a second licence (that we have already paid MYOB for anyway!), nor can we afford to buy another system - times are tough - looks like I am going and buying a couple of ledgers and going back to doing it the old fashioned way!

Anyone else had the same deal offered - or perhaps a different, more palatable one - would be nice to hit them with inconsistencies?

[dp0848]

Its for these sort of reasons that I abandoned MYOB even though its a good product. Now using Solar Accounts which is excellent and very good value for money.

[paultnl]

Dare I mention Kashflow?

[dp0848]

What? KashFlow is a rip off as well as MYOB .... don't let Duane hear you saying that.

No, KashFlow is worth a look, very easy to use.

[DuaneJackson]

Hi Kate,

We've heard from a few people that aren't happy with the MYOB / Mamut stuff.

Send us your MYOB and we'll give you KashFlow for free - better be quick though - offer runs out in 10 days. Details here.

[streetslocal]

Originally Posted by DuaneJackson

Hi Kate,

We've heard from a few people that aren't happy with the MYOB / Mamut stuff.

Send us your MYOB and we'll give you KashFlow for free - better be quick though - offer runs out in 10 days. Details here.

its an excellent offer Duanne...

[DuaneJackson]

Originally Posted by streetslocal

its an excellent offer Duanne...

Thanks streeeets.

[streetslocal]

Originally Posted by DuaneJackson

Thanks streeeets.

Its the extra E
Im always doing that.....

Sorry Duane..

[KateCB]

Having a look at KashFlow now......

It turns out we got MYOB 5 years ago - proof of purchase etc is archived (on the roof in a box!) now, and I am not sure that we kept the original box/disc as since then they have upgraded by download.....our office manager says that when you have your bonfire can she come along and put the user manual on the fire herself whilst gleefully cackling with joy.....

[Tom McClelland]

Originally Posted by DuaneJackson

Hi Kate,
We've heard from a few people that aren't happy with the MYOB / Mamut stuff.

We've acquired quite a few new payroll users who were annoyed at what's happened with MYOB/Mamut. The users tell us that this year's payroll release from them is very messy and involves lots of keying stuff in again. A fine opportunity to switch. Apparently it was called "Dosh" before and was very popular. Then MYOB was OK, but they really don't like Mamut, or perhaps it is one change too many.

Given that we've actually spoken to several of these people there must be 20x as many trying us out from the website. And we're just one payroll supplier out of many.