Part of FVF refunded in Ebay?

dingbat · Mar 31, 2009

Anyone got an answer to this one. I placed up some buy it now items on ebay. Customer bought several but now wants to reduce the order by one.

I've already refunded the money for a single item but what about the final value fee to ebay - how do I get that reduced. Seems the only option in ebay is to either want it all back or none.

Any ideas on what I can do...or what I should do, folks?

KidsBeeHappy · Mar 31, 2009

There used to be an option in the dispute process that let you state that you'd agreed a lower quantity/price. And this reduced the fvf accordingly.

dingbat · Mar 31, 2009

Boxby said:
There used to be an option in the dispute process that let you state that you'd agreed a lower quantity/price. And this reduced the fvf accordingly.

I'll have another look...cheers.

dingbat · Mar 31, 2009

No...doesn't have that option on my screen.

BootCamp · Mar 31, 2009

cancel the whole lot, get him to agree to it, and relist including a small re list fee, for hom messing you about, as a buy it now for one item.

You will get a full refund of your FVF

Christiane · Mar 31, 2009

BootCamp is right, there's not many ways round it.

Have you asked on the ebay forum?

dingbat · Mar 31, 2009

I'll try and cancel but I've dealt with this dude before and he's a bit of a twit. I'll see what happens.

Haven't asked on the ebay forum...but I'll have a shufty.

TotallySport · Mar 31, 2009

go into ebay, the drop down menu at the end mark it as payment not received, then go to the drop down list and at the bottom should be a report a dispute on this item or something similar select that and go through the screens.

Mister B · Apr 1, 2009

What's the amount in question? Is it really worth the hassle?

Mister B

dingbat · Apr 1, 2009

Mister B said:
What's the amount in question? Is it really worth the hassle?

Mister B

Five million pounds. With fees at almost 10% of the price it does matter now.

Actually, I've sorted it now. He's cancelled the whole thing.

Ta everyone.

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Part of FVF refunded in Ebay?

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