There is some understandable uncertainty and confusion about the position of MYOB customers and Mamut's plans so I have pasted below the text of a posting I made yesterday in another thread. I hope this helps to clarify the situation for customers.
>>> MYOB made the decision to withdraw from the UK market as a result of which Mamut decided to acquire part oftheir UK business. It was not the other way around as many people are assuming. We are now the sole distributor of MYOB products in the UK, but since MYOB have decided to discontinue their UK product we are offering a migration path to the equivalent Mamut product and offering very attractive commercial terms to do so. Like any distributor, we do not control the license agreement for the software nor the license activation process. We do not have the option to continue to sell, support or license the MYOB products beyond the dates determined by MYOB when they decided to leave the UK market.
We are continuing to sell the MYOB products on our web site because there are users who wish to buy additional licenses. At the time of purchase, these customers are made aware that the product is close to end of life. We are an ethical organisation and have no intention of misleading anyone. These users are also made fully aware of future migration options.
We believe that the Mamut products offer a very viable alternative to MYOB and there are many customers who have successfully and happily migrated. Unfortunately, of course, they are not the ones that typically post on these message boards. So I would encourage any concerned customers to call the Mamut support line since the team there are the same people that support the MYOB products and are therefore best positioned to give advice on a comparison between the products and how the migration process works.
Naturally, many of our competitors see this as an opportunity to convert the MYOB customers to their own products, as they are very entitled to do. As a result they are happy to spread fear, uncertainty and doubt on these message boards without necessarily declaring their vested interest in the issue. Many of them charge an annual support fee as we do, others charge a monthly fee for the use of the software
Any concerned customers should feel free to call me in our Hammersmith office or speak to any of the team there. We welcome your comments and want to make this as smooth as we can for customers.
Naturally, many of our competitors see this as an opportunity to convert the MYOB customers to their own products, as they are very entitled to do. As a result they are happy to spread fear, uncertainty and doubt on these message boards without necessarily declaring their vested interest in the issue. Many of them charge an annual support fee as we do, others charge a monthly fee for the use of the software
(my bolding)
If you're going to keep saying that, you really should back it up with some facts or firm finger pointing. I don't see anyone here saying anything about MYOB/Mamut without their "interest" being obvious.
You are 100% clear on your interest in this and I appreciate that. I think that applies to most people, but bear in mind that my comment was a general one and not just refering to postings on UK Business Forums.
It's good that we can have healthy competition while still putting the interests of our customers first.
OK, thanks. It was the "these message boards" bit that threw me
Good to have that sort of cleared up (the use of "just" keeps it ambiguous!)
Perhaps if the claim of deceptive self-promotion doesn't apply to UKBF postings it would have been better to exclude that particular paragraph from the UKBF board.
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Thanks for the post Bryan - there is a lot of uncertainty on the issue for the end users (and their accountants!). Mamut is a great alternative to MYOB for the more advanced users - visit their site here to read more about the offering.
Bryan.......If you read my original post, you will see WHY we objected to Mamut....we are being asked to pay again for things we have already bought and at a vastly increased cost....we have spoken to two of your colleagues at mamut, who were less than helpful.....we also read that Mamut are in the process of being sold, so no doubt there will be ANOTHER change at MORE cost in the future for mamut users too.....Kashflow is a smaller app than MYOB/MAMUT, however we are very happy with it so far.........
__________________
Kate
www.martialdesign.co.uk
A member of the karate-kid Ltd group
The ORIGINAL online martial arts store
Established ONLINE 1999
Thanks for the feedback. I appreciate that my posting was not exactly applicable to your issue, and apologise for that, but I was trying to pick up on a number of concerns that had appeared in other postings on this message board and others. Understandably there are a lot of questions and I want to get the accurate picture to customers through any means possible.
I would have liked to be able to find a solution to your specific problem, but despite that am pleased you have found something that works for you and wish you luck. Even so, I will take your comments on board so that we learn from them in the interests of other customers.
With regards to your comment about Mamut being sold, I am not sure what you have read, but there is nothing that I am aware of that would result in customers needing to do make another change.
Thanks for the respones Bryan, There was something in one of the thread on here - a link stating that mamut was in talks with another company as there were not performing as well as they had hoped; apparently the talks had been extended - I will have a trawl and see if I can find it again, however is mamut are bought by another acconting guru type company, they will want MYOB/MAMUT users to migrate to THEIR system (as naturally they will be unable/unwilling to support anything else at some point!) and we all start again - new company, new software, MORE money.....?
__________________
Kate
www.martialdesign.co.uk
A member of the karate-kid Ltd group
The ORIGINAL online martial arts store
Established ONLINE 1999
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