Sage Accounts - Balance Zero Problem

[crazycucumber]

Hi , I run a website that takes orders online , I also have some connection software that exports/imports all my orders to Sage Accounts.

The options in the software are set that all orders are created as an SOP and the SOP is set to Completed the orders are also generated as Invoices ( customers are also auto generated )

This works well and seemed to be working, we set all the invoices to Posted at end of day ( as we take payment instantly we know we have the cash )

Again this works well , but the is a percentage of Customers who's Balance is set to Zero and no Activity is showing. I cannot see any pattern to this as the majority of orders /customers this is working fine for.

Do any Sage Guru's know why this would happen ?

[garyk]

Can you see those transactions if you go into File->Maintenance->Corrections which will show you an audit trail of *all* transactions?

[maria102]

On the Sage list of invoices, are there invoices for the customers with no activity? use the find filter to find the customers