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View Full Version : A market research question


daveashton
11th February 2005, 13:38
Hi

We have had a few enquiries regarding setting up a telephone support service for sales & marketing issues/ enhancement i.e.
Recommendations for increasing the number of leads
Unique selling points evaluation and recommendations
How to establish issues that hinder closing opportunities
Resolution of the above issues
Online PR
Finding and vetting salespeople
Company image evaluation and recommendations
Sales cycle analysis
Online advertising and promotion
Writing commission plans including minimum contributions
Motivation of the sales & marketing team
The major considerations of setting up a reseller program
Selling to the governmental sector/ other specific industries
Assistance closing specific opportunities etc.and we would like to know what the forum thinks of this idea, what your concerns would be (if any), would you use the services and what you think of the proposed pricing model below:

Support call costs based on BIZAL calling you back @ £120.00 per hour.
Calls duration would be rounded upwards to the nearest full 20 minutes and would be billed based on the number of 20 minute units used.
For all calls that are expected to take over 2 units i.e. 40 minutes an emailed quote and returned acceptance would be required before we provide the solution unless otherwise agreed.

Ozzy
11th February 2005, 15:05
How about just doing a premium rate line that peopel can call for advice without contract, or people can sign up to a support contract at X per month and have access to call a 0800 number as part of the deal?

My own personal feedback would be that I would want to call up and have advice on one particular issue and want a quote for doing that project. I'd then either say yes or no (its how I work with my current PR company)