3opkuu
5th January 2009, 10:10
Hi there
I was contacted by a Yellow Pages salesperson in October last year regarding adding a weblink advertisement to Yell.com. I specifically asked the lady whether it was possible to make changes to my advertisements using Yell Direct as we would likely run several different ones for different services that we provide. She assured me that this was possible. I also asked whether it was possible to have addresses and the accompanying maps suppressed, as we are an online business. She assured me that this was fine.
Well actually, it transpires that if you want your address/the map to remain suppressed you can't use Yell Direct to make changes to your advertisement - something we need to do fairly regularly due to the nature of our business. A technical problem drops the address suppression and then it take 24-48 hours to get the address removed after making a call to customer services every single time it happens.
Subsequently, we haven't introduced many of the advertisements we intended to and only have two live to date, as we wait for this to be resolved. We've waited almost four months, and it still isn't resolved, so I asked that our contract be terminated as we consider the service to have been miss-sold and believe we were provided false assurances regarding the capability of their system. They refuse to terminate the contract despite the fact we have spent the past four months in limbo, wasting money while waiting for a resolution to a problem that would make it very difficult to manage a significant number of advertisements. No refund has been offered either.
I'm considering cancelling the direct debit, writing a formal complaint and then taking it further if we receive debt collection notices. Do you think this is wise? It's only £350 or so but that's £350 we could spend on AdWords - a system that isn't crippled by technical issues.
Thanks for reading - just wondered if anybody else had similar complaints and how you dealt with them.
I was contacted by a Yellow Pages salesperson in October last year regarding adding a weblink advertisement to Yell.com. I specifically asked the lady whether it was possible to make changes to my advertisements using Yell Direct as we would likely run several different ones for different services that we provide. She assured me that this was possible. I also asked whether it was possible to have addresses and the accompanying maps suppressed, as we are an online business. She assured me that this was fine.
Well actually, it transpires that if you want your address/the map to remain suppressed you can't use Yell Direct to make changes to your advertisement - something we need to do fairly regularly due to the nature of our business. A technical problem drops the address suppression and then it take 24-48 hours to get the address removed after making a call to customer services every single time it happens.
Subsequently, we haven't introduced many of the advertisements we intended to and only have two live to date, as we wait for this to be resolved. We've waited almost four months, and it still isn't resolved, so I asked that our contract be terminated as we consider the service to have been miss-sold and believe we were provided false assurances regarding the capability of their system. They refuse to terminate the contract despite the fact we have spent the past four months in limbo, wasting money while waiting for a resolution to a problem that would make it very difficult to manage a significant number of advertisements. No refund has been offered either.
I'm considering cancelling the direct debit, writing a formal complaint and then taking it further if we receive debt collection notices. Do you think this is wise? It's only £350 or so but that's £350 we could spend on AdWords - a system that isn't crippled by technical issues.
Thanks for reading - just wondered if anybody else had similar complaints and how you dealt with them.