Fraud Attempts Last Night - Check Your Orders

[spiritadventures]

Hi,

I don't know if it was just me, but had a significantly high amount of attempted fraudulant orders last night - luckily only one got through and have caught this this morning.

So just cautioning others to have a quick double check. Like I said, I don't know if it was just an attack on me, or Worldpay of everyone!:|

Sarah

[NetConneXions]

How do you know they were fraudulant? just interested to know :)

[spiritadventures]

Well, a majority of them cam up on Worldpay as decline due to fraud suspicions - the others I can't say for sure that they are fraudulant - but I have been running this business for seven years now and I know all the tell tell sighns of a fradulant order. ;)

[ServersandSpares]

Hi,

We have a significant amount of fraudulent orders, quite regularly, so like you, I now find them easy to spot. It's quite scary that the processes you have in place don't protect you from fraud due to the loopholes, (ie: verified by visa - extremely easy to get around if somebody is using a stolen card!). Another scam is opening a credit account with a big companies details, which although harder to do is not impossible.

We use Barclays EPDQ, and what is extremely scary is that we can log in to a secure site to check the payment before sending goods, the transaction looks fine, only to be later flagged as fraudulent after end of day banking has been run overnight because although all the security measures are in place, they often don't flag issues depending on the credit card issuer and their particular rules.

We have therefore changed the way we ship items from same day to next day, unless we can verify a customers identity by other means. It hasn't impacted our sales, but it protects us, and our customers.

If you haven't had to deal with these issues, you might not even be aware of them, and a chargeback can drop through the letterbox with no warning.

What is even more despicable is the fact that we had a long run of fraudulent orders, paid by several different credit cards, delvering to the same London Address. We obviously did not ship the goods, but reported this to the London Metropolitan Police after Barclays Fraud Squad confirmed to us the card was reported stolen. They weren't interested as we hadn't shipped the goods, so I phoned crimestoppers, who refused to act because I had given my name and company address and my information had to be anonymous. I gave up at that point, with the realisation that at the end of the day, if you're an online trader, the only person looking after your finances are you so it pays to pester your bank or whoever you use for online payments, to make sure you're up to date with their latest set of rules and loopholes.

Julie

[spiritadventures]

I quite agree with you Julie- You cannot rely on just your payment processors as it is so easy for fraud orders to still slip thorugh the net - luckliy I do have an insurance with Worldpay that insures against certain fraud (which is a bit of a reassurance.)

I got hit with a bad fraud case when I first started trading and like you, the police did not want to know. I have given up reporting now - thats why I put a warning on here because, like you said, we only have ourselves to rely on - so best us traders stick together! :p

[Peter1982]

Fraud has been a big problem for us recently. We pestered the police and all they did was take some statements, I know it's a cliche but they just seem more interested in pen pushing than real police work!

Probably not their fault, just the way the system works.

[cycloneuk]

I only get the odd one these days, when i first started i was getting quite a few attempted fraud orders, now i'm getting 10X more orders and only the odd fraud order. Since i enabled 3D Secure i noticed a reduction, also displaying the ip address and only shipping within the UK helped. I have learnt how to spot them very well, if i'm still at all suspicious then the order gets declined.

[deniser]

I think fraudsters may be trying it on thinking retailers may be less vigilant at times when they are most busy.

Having said that, I have had less fraud attempts than usual as they are busy targetting different types of products at the moment.

I have found the traffic light system from the 3rd Man extremely accurate so far - erring on the side of caution - so that some of the red transactions are genuine but none of the green ones are fraudulent.

[Simon-M]

I just got a chargeback from a fraudster who has tried pretty poorly to cover his tracks. Linked him back to loads of places and have recorded phone calls too. The upshot is that even though we know he is a lieing toerag the chargeback will likely stand. It is not stacked in favour of the merchant rather a great gig for the scammer.