deniser
11th November 2008, 16:50
Just want to check that under the DSR, a customer who orders goods worth £14 paying £7 signed for international postage on top, and then returns the item, is entitled to a refund of the £7? Leaving me at -£7 plus card processing fees? DSR apply to the whole of the EU don't they?
What's even worse in this case is that she is trying to make out a case for misdescription by alleging the colour of the item is misdescribed (which I am firmly refuting) in the hope that she will get her return postage refunded too (which she won't).
This is just so ridiculous (to return such a low value perfectly decent item from abroad without a valid reason which is going to cost her postage too) that I am wondering whether it is a trick of some kind by some Consumer organisation?
What's even worse in this case is that she is trying to make out a case for misdescription by alleging the colour of the item is misdescribed (which I am firmly refuting) in the hope that she will get her return postage refunded too (which she won't).
This is just so ridiculous (to return such a low value perfectly decent item from abroad without a valid reason which is going to cost her postage too) that I am wondering whether it is a trick of some kind by some Consumer organisation?