Does anyone use Gate2Shop

[Flying Hippy]

Hi All,

I have been thinking for over 2 months who to use for payment I currently use paypal and google checkout.

I was thinking of using protx which sounds like a good deal but added with an internet merchant account setup fees ect it is a lot.

I wish to get rid of paypal because I think most customers will associate it with ebay and think cowboy trader as it has a bad image. Not to mention people who don't follow through with the checkout process.

I went to the ecommerce show and am interested in Gate2Shop as works out cheapest when compared with internet merchant account + gateway fees.

Is their anyone who uses gate2shop and can give some honest feedback
good or bad.

Thanks
Flying Hippy

[sysops]

I was thinking of using protx which sounds like a good deal but added with an internet merchant account setup fees ect it is a lot.

What are all these fees you're talking about? Your bank will charge you anything between £0 and £300, that's a one off. After that, you're just paying Protx (or another gateway - there are several at very much the same price) £20 a month for your first 330 transactions.

On top of that you have your bank's CC and DC processing charges, which are negotiable.

Nothing comes in cheaper than this, unless you're doing 10 sales a month at £10 each, in which case stick with PayPal.

[nickpp]

Agree, merchant account and protx are the way forward.

We just had a very bad episode with 2checkout!

Our other business areas all use merchant account and protx. 3rd man risk score is also usfull from them, if you want to pay the high call charges to actually speak to someone!

[boho]

Gate2Shop are a Bulgarian payment provider, are they even FSA regulated??

I've seen them appear on this forum recently and not once have they answered the question, unless they are then I would stay well away.

Protx have a very good deal on for new accounts and a lot of happy customers, I would go with them as they are trusted and recognised so customers will know and understand who they are giving their card details to.

[davidakerr]

You could use Streamline to obtain Merchant Account thru FSB membership which is much cheaper than going direct.

[Petfriendlyrentals]

We too are pondering on this at present, sales have increased and time to leave paypal (pro). to many problems lately.
Our main issue with choosing a merchant is that not only do we take online & telephone orders but we also do trade shows and would like to take card payments there also.
laptop for shows was an idea but gone off the idea..
any thoughts?

[Flying Hippy]

I did talk with the gate2shop people at the ecommerce show in october but like Boho has pointed out if they are regulated by the FSA as I would hate to think an Iceland issue happening with Gate2Shop.

Can Gate2Shop confirm ?

Is their anyone who has been using them. I am now struggling to think between protx + merchant account or gate2shop.

I asked Lloyds TSB for their merchant account they wanted £275 setup + minimum £15 a month for the account this added with Protx £20 a month.

[Gate2Shop]

Gate2Shop are a Bulgarian payment provider, are they even FSA regulated??

I've seen them appear on this forum recently and not once have they answered the question, unless they are then I would stay well away.

Protx have a very good deal on for new accounts and a lot of happy customers, I would go with them as they are trusted and recognised so customers will know and understand who they are giving their card details to.

We are Not a Bulgarian payment provider, the Bulgarian "Office" is just one that is accompanied by a "German office" and "Cyprus office" a "United Kingdom Office" and now a "Brazilian office"

Sorry to disapoint you.

[fisicx]

We are Not a Bulgarian payment provider, the Bulgarian "Office" is just one that is accompanied by a "German office" and "Cyprus office" a "United Kingdom Office" and now a "Brazilian office"

But you are hiding who you are: http://whois.domaintools.com/g2s.com

The UK contact address on the website doesn't exist and there are no addresses for any other countires.

And you still haven't answered the question about FSA regulation?

[Gate2Shop]

Just check the contact page. it is there No Hiding. Never did Never will.

[sysops]

And you still haven't answered the question about FSA regulation?


I'm not defending them (they seem quite dodgy to me), but why is everyone going on about the FSA? Since when do PSPs need to be regulated by the FSA?

[fisicx]

Just check the contact page. it is there No Hiding. Never did Never will.

Why then don't you publish your details in the whois register?

I can't find your contact address on any of the online maps. The contact number is not the Isle of Man (01624). Where are the addresses for the offices in Bulgaria, Cyprus, Germany and Brazil?

FSA regulation?

This is not having a go, it's all about establishing your credibility.

[Gate2Shop]

I'm not going to have a battle of witts with an un-armed person.

[fisicx]

I'm not going to have a battle of witts with an un-armed person.

I don't understand. As a potential customer (looking for a payment system) I'm just concerend about an address which appears not to exist and a phone number that is (apparently) untraceable (020 is London but 3051 isn't a STD code)

And you still haven't answered the FSA question?

I would have thought you would be here providing information and convincing all the previous posters in this thread that all is above board and shipshape.

[fisicx]

I'm not defending them (they seem quite dodgy to me), but why is everyone going on about the FSA? Since when do PSPs need to be regulated by the FSA?

http://www.fsa.gov.uk/Pages/About/What/International/psd/

[Gate2Shop]

If a potential client needed information they will contact one of the various numbers listed, and you would benefit from reading the guideline of the FSA about international companies. We are certified in all countries presently operating in and the forth coming countries. Thank you for your interesting posts.

[fisicx]

If a potential client needed information they will contact one of the various numbers listed, and you would benefit from reading the guideline of the FSA about international companies. We are certified in all countries presently operating in and the forth coming countries. Thank you for your interesting posts.

Bang! You have just lost all your credibility and shot yourself in the foot.

If you are a UK registered company why do I need to read the FSA regulations regarding Interational Companies?

As a PSP operating within the EU you are required to comply with the regulations: http://www.fsa.gov.uk/Pages/About/What/International/psd/

[Gate2Shop]

Bang you mis read again !
It will affect firms providing payment services and their customers. Such firms include:


banks;
building societies;
e-money issuers;
money transfer operators; and
non-bank credit card issuers.

[Gate2Shop]

Now that it is done, good luck bub

[fisicx]

From the FSA page:

establish a set of rules on the information requirements, and the rights and obligations which would be applicable to all payment service providers and end-users in the European Union.

Isn't that you?

[sysops]

From the FSA page:
Isn't that you?

I'm not actually sure it does apply to a straight PSP.

(again, I still wouldn't touch them with a 20ft bargepole, but I'm interested in whether they actually need FSA regulation)

[Gate2Shop]

It doesn't it applies to companies that their "Home" office is within the U.K. but it also depends on a person's preference.

[fisicx]

It doesn't it applies to companies that their "Home" office is within the U.K. but it also depends on a person's preference.

But according to your website you are in the UK (albeit with a false address). The EU Directive from which the UK law is generated applies to all EU members. If you are not a UK company then why isn't the correct address on the website?

[Gate2Shop]

And for the stubborn, it is "ONE Of Many" there are companies that operate out side of the UK also. Read the breif. http://www.fsa.gov.uk/pages/About/What/International/psd/pdf/industry_briefing.pdf

[debbidoo]

I'm not actually sure it does apply to a straight PSP.

(again, I still wouldn't touch them with a 20ft bargepole, but I'm interested in whether they actually need FSA regulation)


Actually Sysops, I believe you're right. I worked in a PSP for 7 years and don't recall there ever being any need to be FSA regulated. PCIDSS compliant, yes; but FSA regulation only applies (if I remember correctly) if you're holding funds for the merchants. If the PSP doesn't hold the funds, but simply provides a gateway between the bank, the merchant and the cardholder, then I don't think FSA regulation is needed, just the PCIDSS compliance.

I could be wrong of course - I'm sure someone will be along to point it out PDQ if I am :D

[Gate2Shop]

It is but if you knew the business you wouldn't ask.

[Gate2Shop]

Bang....oooooppppps

[debbidoo]

It is but if you knew the business you wouldn't ask.


No need to be so rude - it wasn't me that attacked you :rolleyes: :)

[fisicx]

OK, now that I've read the briefing notes I can see that it does cover online payment providors but that for the moment only those who join voluntarily.

Would have been so much easier if you had said this way up at the top of the thread when the question was first asked.

I still however have a concern about your false address. You seem to be avoiding the issue.

As I have already stated, this isn't attacking you as a person or organisation, it is purely to establish credibility.

[boho]

We are Not a Bulgarian payment provider, the Bulgarian "Office" is just one that is accompanied by a "German office" and "Cyprus office" a "United Kingdom Office" and now a "Brazilian office"

Sorry to disapoint you.

I met and spoke to someone from Gate2Shop at the Small Business 2.0 exhibition in Covent Garden a month ago, they categorically told me that Gate2Shop was a Bulgarian company! I have the persons business card somewhere, perhaps you would like to tell your employee not to tell prospective customers and business partners lies then???!!! I personally think you are being very evasive to some quite straighforward questions and as you are potentially looking to have my money as a psp and if your colleague was telling the truth are in Bulgaria, one European country with an extremely high level of fraud to the point where I dont even accept customer orders from there, then I think I have a right to know or be concerned about your location and whether or not I am protected by UK or European financial regulations....am I not??

[360interactive]

I think it has been proven in this thread that Gate2shop are not to be worked with.

[Flying Hippy]

Hi Boho,

I have been talking to people in various forums and have been asking around and would Like to know if the information is correct also if Gate2Shop could reply as I would like to know as a possible customer of their services.

1) I have heard gate2shop is an Israeli company based in Bulgeria.

2) Gate2shop requires a minimum of $1000 to be held in their account before passing to account holder funds ?

3) Is the charge 3.9% or 2,9%

[Flying Hippy]

Also tried to contact their sales team today heard an american voice then a dial tone and line went dead after a while ?

[boho]

My understanding from the show was that they were pretty much a brand spanking new psp and they were looking for hosted ecommerce providers to integrate with, hence they had an interest in my host who attended the same show.

As per the news on their site http://www.g2s.com/it/news.mhtml?ID=1 the Project Manager in question made it quite clear they were in Bulgaria but were looking to gain UK companies to integrate with.

As the member here is based in Sofia this would also seem to concur with the fact that they are a Bulgarian company.

Gate2Shop is listed in its T&C's as being GTS Online Solutions Limited - this company however is not listed on the Companies House website, and its a legal requirement for Ltd companies to display their company registration number and registered address on their website, which it does not comply with.

Personally I'm not looking for a witch hunt, but I do think there seems to be a lot of questions raised from looking at their site and their terms of business and there are some gaps in clarity over who they actually are, how they are registered and the contact details given.

[Gate2Shop]

That is exactly what you do, apparently you just like to stir up bogus issues that you have no idea about, be there is the first amendment...opps you don't have that huh? anyway good hunting.

[Jamest]

That is exactly what you do, apparently you just like to stir up bogus issues that you have no idea about, be there is the first amendment...opps you don't have that huh? anyway good hunting.

And you it seems do not like answering basic questions about your service, and your website is no more helpful. For example, where exactly do I have to look to find out your charges?

If you want people to sign up to allow you to handle their money, there has to be absolute transparency from your part to engender trust from ours.

[Gate2Shop]

We are a branch of SafeCharge International so if you need to further your line of questioning you can veiw our site safecharge.com or call us and either Terry whom was at the Expo or myself, Dennis, can answer your questions.

[fisicx]

We are a branch of SafeCharge International so if you need to further your line of questioning you can veiw our site safecharge.com or call us and either Terry whom was at the Expo or myself, Dennis, can answer your questions.

A couple of simple question then.

Are you based in the UK?

Why do you have a bogus address on both your websites?

[Gate2Shop]

Terry already explained it to you. If information is needed call.

[fisicx]

I asked the FSA about the new PSD regulations and it seems that a level of compliance is required:

Thank you for your query.

The PSD applies to all payment service providers, but has an exemption for purely technical service providers which do not actually come into possession of the funds to be transferred. If the online payment service provider is located in the EEA, and does actually hold the customers funds, then it will come under the PSD.

To look at the two examples you mention in your e-mail: PayPal is actually authorised as a bank in Luxembourg, and, because it does actually take funds from the customer, PayPal transactions will be subject to the PSD requirements. Protx, from what I can see on their website, appear to be a technical service provider, in that they refer customers to banks who will hold the merchant account. Because of this, Protx themselves would not be directly affected by the PSD, but the banks holding the merchant accounts will be, so that Protx transactions will still be subject to the PSD.

I hope the above helps, but please let me know if you have any further questions.

Regards
John
John Burns
Senior Associate
RPTD-Cross-Cutting Themes
Phone 020 7066 8692
E-mail john.burns@fsa.gov.uk


Seems pretty clear to me.

[boho]

That is exactly what you do, apparently you just like to stir up bogus issues that you have no idea about, be there is the first amendment...opps you don't have that huh? anyway good hunting.

Are you aiming that at me? Thats pretty slanderous mate! I am telling you what someone employed by Gate2Shop told me in person at the Small Business 2.0 show - now if they are not supposed to go around telling people that you are a Bulgarian company I suggest you have it out with them.

And pointing out that your Limited company does not exist on the Companies House website - therefore potentially you are illegally staing you are a Ltd company not to mention the breach of UK Legislation requiring Ltd companies to put their Company Registration number on their website along with their legal registered address is not stirring things up and its not bogus its a fact!!!

[boho]

For the record his details given at the show are:

Terry Nikolov
Project Manager
Gate2Shop
www.g2s.com (http://www.g2s.com)
e-mail:terry@g2s.com
Phone:+44 20 3051 0330 ext.5107
Fax:+44 20 3051 0441
Mobile: +359 895 760 670

[Gate2Shop]

Sorry but Terry never STATED that it was a Bulgarian company Mate, but either way your entitled to have your opinion.

[fisicx]

I have just rung the sales office and been told me they were in Bulgaria.

[Gate2Shop]

Hi All,

My name is Yuval Ziv and I am running the Gate2shop project. Gate2shop is fully powered by SafeCharge Technologies and operates in several locations worldwide: UK, Berlin, Israel and Bulgaria.

With over 9 years of experience in the ecommerce industry, G2S is led by a staff of top professionals with proven banking experience, who understand the online payment industry, from credit cards and fraud detection to alternative payment methods.

Among our main services are payment processing, risk management and fraud prevention, affiliation, marketing, and customer support.

G2S.com provides state of the art technology, superior service and has well established relationships with leading banks across the world which enable us to deliver our services worldwide, to any e-business in need for an instant payment solution, fully customized payment page, web design, affiliation management. We do not only manage payment processing but work closely with vendors to increase their conversion and affiliating their products.

You can rapidly integrate to our service and start selling online within two business days. I will be more than happy to prove our experience and capability at work.

I will be more than happy to provide any requested information regarding our services, so you are more than welcome to contact me directly at yuvalz@G2S.com

Looking forward to establishing a serious, long-term, and prosperous business relationships.

Yuval Ziv

[quikshop]

Hi All,

My name is Yuval Ziv and I am running the Gate2shop project.

Are you regulated by the FSA? Where is your head office based?

[boho]

Sorry but Terry never STATED that it was a Bulgarian company Mate, but either way your entitled to have your opinion.

I'm sorry but he did! Do you think I make a point of trying to guess the location of psp's :rolleyes: I asked him outright at the show where Gate2Shop were based and he said Bulgaria.

I'm sorry but you can try and deny it and bat it about with all of you continuing to refuse to answer the question about FSA regulation and other questions as much as you like, each time only serving to spit vitriolic answers back at those of us who are questioning you, but firstly as would be customers we have rights to ask such questions and you should expect this type of question and have an answer, secondly your bad attitude, aggressive remarks and constant avoidance instead of posting useful factual answers to the questions (rather than your own answers to your own versions of the questions) means now that I would not touch your psp with a ten foot barge pole even if it is genuine!

[boho]

I will be more than happy to provide any requested information regarding our services
Yes, what is your Company Registration number and registered office address for this Limited Company?

Why are you not complying with legislation and displaying this information clearly on your website?

Why does the Ltd company name you state in your terms and conditions not exist on the Companies House website?

Are you FSA regulated?

What country is your companies registered Head Office in?

[e-buiss75]

I am working with Gate2Shop for a while now and I can say that everything works fine with them so far. The registration was fast and easy, payments are processed reliable and secure and I received excellent support in all matters if needed. On top their rates are low. So overall I found a payment provider with a lot of transparency on all levels that gave a good boost to my online business.

[e-buiss75]

I am working with Gate2Shop for a while now and I can say that everything works fine with them so far. The registration was fast and easy, payments are processed reliable and secure and I received excellent support in all matters if needed. On top their rates are low. So overall I found a payment provider with a lot of transparency on all levels that gave a good boost to my online business.

[quikshop]

I am working with Gate2Shop for a while now and I can say that everything works fine with them so far. The registration was fast and easy, payments are processed reliable and secure and I received excellent support in all matters if needed. On top their rates are low. So overall I found a payment provider with a lot of transparency on all levels that gave a good boost to my online business.

Another Gate2Shop employee :p

[fisicx]

The plot thickens.

It appears that Gate2shop have a minimum monthly payment remmitance of 1000 currency units. This means they are holding your money until you have £1000 in your account. If they are holding onto your cash then they are required to comply with the PSD regulations.

However, since the parent company is registered in the British Virgin Islands I suspect that Gate2Shop is unconcerned about complying with the regulations. Hence the dodgy IOM address and telephone number that connects to an office in BULGARIA.

[boho]

The plot thickens.

It appears that Gate2shop have a minimum monthly payment remmitance of 1000 currency units. This means they are holding your money until you have £1000 in your account. If they are holding onto your cash then they are required to comply with the PSD regulations.

However, since the parent company is registered in the British Virgin Islands I suspect that Gate2Shop is unconcerned about complying with the regulations. Hence the dodgy IOM address and telephone number that connects to an office in BULGARIA.

So they would hold onto £1k, lol not exactly suitable for the small business owner then when cashflow is at the absolute premium, and who in their right mind would let a psp hold onto that sort of money if they could possibly avoid it, it makes it pretty uncompetitive as a provider, even Worldpay reevaluate their 28 days accounts if the customer takes sale of £1k or above. So it would be far better to stick to Worldpay/Streamline or Worldpay/Protx combination, or just Protx, and there would be the security of FSA regulated and also a reduction in fees if an FSB member.

[boho]

I am working with Gate2Shop for a while now and I can say that everything works fine with them so far. The registration was fast and easy, payments are processed reliable and secure and I received excellent support in all matters if needed. On top their rates are low. So overall I found a payment provider with a lot of transparency on all levels that gave a good boost to my online business.

And your site is? So what are the rates? And how do you deal with having 1000 of your currency unit tied up for a month at a time?

[sysops]

And your site is? So what are the rates? And how do you deal with having 1000 of your currency unit tied up for a month at a time?

Wow, you've really got it in for them, haven't you ;)

I don't blame you, wouldn't touch them with a 40 foot bargepole...

[boho]

Wow, you've really got it in for them, haven't you ;)

I don't blame you, wouldn't touch them with a 40 foot bargepole...

I honestly didn't, until they tried claiming not to have had the conversation I had with them in person! The fact is that the conversation was had in a professional capacity at a business show and not in relation to my shops either but on the much bigger scale of them integrating with an ecommerce provider.

Now the lack of genuine answers to the same questions several people have asked, and the fact that most of the answers and information that has been given simply doesn't add up and isn't verifiable just makes me very concerned about anyone who does decide to use them.

A financial service such as a PSP more than any other service offered on ukbf needs to be something that can engender trust, be 100% above board and would be customers should be able to be confident of exactly who and where their money is being held.