Dept Collection? is it my job!

[Smurphy2000]

I hope you can please help me.

I have to some times call to peoples houses and ask them for money or take their equipment away from them. This can lead to arguments and very heated situations.

I was employed as a salesman who would on occasion go out with the engineers and install the equipment. I love that side of my job but I am very depressed about calling out to these "other" jobs. I have mentioned to my manager that I don't like this and he says its my job.

Could you advise me if it is infact legal for me to do this, and also would I need training or a license for this.

.....

Thanks

[crossdaz]

I have to some times call to peoples houses and ask them for money or take their equipment away from them. This can lead to arguments and very heated situations.

I can imagine it would do :rolleyes:

I was employed as a salesman who would on occasion go out with the engineers and install the equipment. I love that side of my job but I am very depressed about calling out to these "other" jobs. I have mentioned to my manager that I don't like this and he says its my job.

No, it's not your job - unless it's written in your job description, which I doubt?

Question is, if you refuse to do it what will be the consequences? OK, you might get the sack and be able to claim unfair dismissal which is great if you can get another job quickly, but not much use if it results in you being unemployed for the next 2 years?

Given the current economic climate you will either have to get used to it or bite the bullet. Personally I'd just point out that it's beyond my job description and ask for more money - those people who's tellies you are repossessing don't care about you, they think more about their telly :rolleyes: so why should you be the one that suffers?

[Stonelaughter]

Not only ask for more money - ask for training and if possible formal certification. Debt collection is an industry in its own right and I believe that certain parts of the work are subject to licensing requirements.

[nigelmarsh]

no it not your job its mine !!

the customers in question can refuse entry to their property and therefor leave you with no ability to collect the item in question .

us debt collectors use our abilities of negotiation to resolve the dispute and either negotiation of collection of goods or payment of debts .

details of debt collections (http://www.acp-online.co.uk/local_debt_collection.html)

[profitxchange]

If its not in your job desciption then you have a case to argue but as prev contributoirs have said - would you be happy with the end game if you fight it?
Suggest you at least make an effort by asking for PROPER training and and a trial period thereafter. Then consider your options - it is unlikely to get better so an exit plan is in order.

Personally, I feel a sale is not a sale until its been paid for.

[Jezclayton]

Personally, I feel a sale is not a sale until its been paid for.

This was certainly the view taken when I worked for Seiko UK (many moons ago) and the salesmen were keen to discuss what was often a temporary difficulty with the customer. Why were the keen? It gave them the opportunity to seek out additional business and develop existing relationships.