Gemma@Communicate4
12th August 2008, 12:32
Turn your work and home life around in just one day by confidently handling conflict and difficult situations and improve your quality of life!
Everyday in your day to day working or home life we encounter conflict, either on the surface, festering under the surface or being avoided at all costs. In businesses the mishandling or not handling of conflict costs us time and money, something we’d all like more of!
Our friend Julie French has been helping people like you to communicate more effectively for over 10 years and has found people have the same complaints time and time again…
Now you too can have the benefit of her skills and expertise in a Full One Day Programme running on 3rd September from 9.30 to 5pm.
The programme will explore the following:
What’s getting in the way of you?
How to think like a mediation expert
How to handle your own emotions first
How to turn arguments into constructive conversation
How to recognise the difference between aggressive, submissive and assertive responses
How to overcome fear of conflict and confrontation
How to recognise when conflict is brewing and nip it in the bud
How to work through disagreements step by step and how to keep difficult conversations moving in a productive direction
Key words and phrases that have the most impact for connection and co-operation
Mistakes to avoid when you are faced with conflict
What to do if someone gets abusive during an interaction
How to assertively define and hold your own boundaries
Places are limited and Julie has already announced a consecutive date for the programme on 10th September!
To find out more about ‘How to Handle Conflict & Difficult Situations’ please email: info[at]communicate4 [dot] co[dot]uk or call 08443 577 222 - Now!
Bookings are now being taken for both days and there is a special offer for the first 10 to take up their places! Don’t miss out!
Everyday in your day to day working or home life we encounter conflict, either on the surface, festering under the surface or being avoided at all costs. In businesses the mishandling or not handling of conflict costs us time and money, something we’d all like more of!
Our friend Julie French has been helping people like you to communicate more effectively for over 10 years and has found people have the same complaints time and time again…
Now you too can have the benefit of her skills and expertise in a Full One Day Programme running on 3rd September from 9.30 to 5pm.
The programme will explore the following:
What’s getting in the way of you?
How to think like a mediation expert
How to handle your own emotions first
How to turn arguments into constructive conversation
How to recognise the difference between aggressive, submissive and assertive responses
How to overcome fear of conflict and confrontation
How to recognise when conflict is brewing and nip it in the bud
How to work through disagreements step by step and how to keep difficult conversations moving in a productive direction
Key words and phrases that have the most impact for connection and co-operation
Mistakes to avoid when you are faced with conflict
What to do if someone gets abusive during an interaction
How to assertively define and hold your own boundaries
Places are limited and Julie has already announced a consecutive date for the programme on 10th September!
To find out more about ‘How to Handle Conflict & Difficult Situations’ please email: info[at]communicate4 [dot] co[dot]uk or call 08443 577 222 - Now!
Bookings are now being taken for both days and there is a special offer for the first 10 to take up their places! Don’t miss out!