Store2go.net Is it down??

[Sparkle]

Hi, I am using store2go.net and can not get on, can anyone tell me if its down at the moment?

[theodorelogan]

Hi, I'm having the same problem. I've not been able to access my shop or store2go since about 14:15 GMT. This is very worrying.

[consultant]

I hope this sorts it self out for you, but it highlights one of the issues around using a third party to host your store/software!

[spiritcharms]

Hi all,

Although it's not nice, it's a relief to hear that other people have been having the same problem that their store2go site being down as I thought that it was just my site. As far as I am aware it's not been working since about 3pm but it could have been down alot longer for all I know. Even their site is down. It is very worrying as I have been with store2go for about 8 months now and never encountered this problem before.

Fingers crossed it comes back soon:(

[consultant]

their normal site is working

[Sparkle]

Does anyone know Adrians email address so I can contact him?
I know there is a direct lin on store2go but obviously I can't go down that road!
I hate it when things like this happen, I always think its just me!
I must say though, I have had a sale since it went down so don;t know how thats happened!!

[theodorelogan]

Looking at Clicky, I can see some customers have got onto my shop, and at least one has tried to make a purchase. I've tried their support address, but had no response.

[Sparkle]

consultant.., sorry, what do you mean their normal site?

[spiritcharms]

Ive just tried going on store2go main site, and im still getting a dead link

[Sparkle]

Me too!
Just to add though the sale I had was made at 8.27PM or at least thats what it says on the paypal payment page!

[theodorelogan]

still dead for me too.

[spiritcharms]

baffling is that.. i know on my stats counter ive been getting hits form google and it looks as if they have been looking at my site.. havent a clue (no punn intended:)) if they have managed to get in though. all i know is, i cant :|

[Sparkle]

Just looked at my site counter and found I have had 1 visit since 5.14pm presuming this is the customer who made a purchase.
I am worried now, anyone know what could possibly be the problem?!

[spiritcharms]

dont quote me on this, but i think store2go is using a server in the usa. with store2go going down too, it's likely they are using the same server as we are. So looks like a server problem in the usa

[theodorelogan]

I think the server is in London, and I thought they had a backup for situations like this. Not sure though.

[spiritcharms]

I am really not sure where the server is, I just remember following a link once on store2go ( server powered by link) and it seemed to take me to a place in texas but I maybe mistaken.I do believe that they automatically back up your website from time to time. My site did go down once for about an hour but store2go was still running, but this is slightly different to that time, as everything is dead. If the server is down for maintinance you would have thought that store2go would have had the courtesy to let you know before hand. I don't really think there is too much cause for alarm at the moment, as store2go has alot of money to loose and with them being down also, I am sure they are frantically trying to sort it out as we speak.(she says optimistically :)

[Sparkle]

Lets keep our fingers crossed!
Night all!

[cbtonywan]

I've just emailed them (got the email address from a previous enquiry I made a while ago) A phone number would be handy, mind you

For some reason, I can't post the url or email address, as it says I'm not allowed until I've posted 15 messages!!

Will let you know what I find out.

Cheers.

Tony

[theodorelogan]

My shop is partially running now, most of the images hosted by them don't appear yet. I still can't access their site to manage the shop though.

eyeonasia.co.uk

[spiritcharms]

If any of you paid for the site using paypal, then the email for them will be in your paypal transactions. My site is still down. so i hope they sort this soon. (eyeonasia.co.uk) cant get in that one either... Real pain is this now

[cbtonywan]

The shops back up and running now, but still no access to the merchant area.:mad:

Tony

greenmangifts.co.uk

[spiritcharms]

I've just emailed them (got the email address from a previous enquiry I made a while ago) A phone number would be handy, mind you

Ive just had this horrible thought... Store2go is still down too, so if when you email them, if their email address is reliant on thier website, like ours is from our site. then they arent going to get it until after the fact. (when the sites are up and running again).

[spiritcharms]

The shops back up and running now, but still no access to the merchant area.:mad:

Tony

greenmangifts.co.uk

your lucky then, 'cos store to go is still down, and so is my site

spiritcharms.co.uk

[Sparkle]

cbtonywan: I can't access your site!
Mine is just the same as last night...nothing!
What do we do? Sit and wait?

[Sparkle]

Does anyone know Adrians user name here? I a, sure I have been told he is a member. Maybe we could send a PM in the hope that he gets it!

[jdpos]

Whats his last name? I could possibly do research and find out his details.

[spiritcharms]

cbtonywan: I can't access your site!
Mine is just the same as last night...nothing!
What do we do? Sit and wait?

I cant get in any of our sites at moment. doesnt seem a lot we can do really.

[Sparkle]

I only know him as Adrian!!
This is so frustrating.

[Dustino]

I am still getting emails via our store email system , which is hosted by store2go. So maybe they are as well?

I was always worried about store2go just disappearing one day.

[jdpos]

http://ecommerce-web-store.com/ is the guy that developed it. http://www.bpweb.net/ host everything. REVO Limited own Store2go.

[quikshop]

The domain ownership info has some telephone numbers that might help you get to the bottom of this:

Domain Name: STORE2GO.NET

[REGISTRANT]
Organisation Name: Revo Limited
Contact Name: Choon Yen Kong
Address Line 1: 17 Shakespeare Street
Address Line 2:
City / Town: Loughborough
State / Province:
Zip / Postcode: LE11 1QQ
Country: UK
Telephone: +44 (7900) 935295
Fax: +44 (1509) 215783
Email: hostmaster@uk-plc.net

[ADMIN]
Organisation Name: @UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012
Email: hostmaster@uk-plc.net

[TECHNICAL]
Organisation Name: UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012
Email: Hostmaster@uk-plc.net

[Sparkle]

could we contact bpweb.net then to try and get some answers?
I have emailed Adrian, like plenty of others I presume!

Message above left at the same time!
Thanks!

[Dustino]

I am still getting emails via our store emailing system, which is hosted by store2go. So maybe they are as well?

I was always worried about store2go just disappearing one day.

[Sparkle]

I am still getting emails via our store email system , which is hosted by store2go. So maybe they are as well?

I was always worried about store2go just disappearing one day.

Can I ask how you are accessing your email account?
I cant get into mine!
Just wondered if I could another way thats all!:)

[Dustino]

Just rang

[TECHNICAL]
Organisation Name: UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012


Got a voicemail message saying they will email me back. However, if I wanted to ring tech support the number is 09052340526, calls cost £1 per minute.

[Dustino]

"Can I ask how you are accessing your email account?
I cant get into mine!
Just wondered if I could another way thats all!:)"

Just logging in via the webmail control panel.

[Sparkle]

I will ring.
Just phoned....no answer!

[DambTech]

£1 per minute.

Hope you have a healthy bank balance if you ring that then.

[spiritcharms]

I will ring.
Just phoned....no answer!

Perhaps its a case that we all do things differently, but they must know they have a major problem on thier hands at the moment with people that pay them money, worrying about what is happening. you'de think at least they would have somebody answering the phone:mad:

[Sparkle]

Yes, I quite agree. I have tried emailing them, phoning the help line which is all automated and phone the £1 per minute line, which rings but no-one answers.
Now I am panicking! Could they have just disappeared??

[Sparkle]

Just gone to my site stats and found I have had 8 visits today!! 1 is viewing now!
That is obviously down from previous days but how does that happen??

[Dustino]

maybe. Time to start looking for a new shop?

[borobabe]

They also have basket2go.net according to google, which is also down.

[spiritcharms]

Yes, I quite agree. I have tried emailing them, phoning the help line which is all automated and phone the £1 per minute line, which rings but no-one answers.
Now I am panicking! Could they have just disappeared??
I'd be very suprised if they had disappeared. it's probably a case of them avoiding the onslaught of "what the hell is going on" phone calls and emails, till they can give an answer. It's ominous that they wont answer the phone if they cant give an answer. that might mean this is a long way from being fixed yet.....

[DambTech]

unless there Data Center has hit a problem, which has taken down a few servers.

Dave

[boho]

Just gone to my site stats and found I have had 8 visits today!! 1 is viewing now!
That is obviously down from previous days but how does that happen??
Surely that could just as easily be a bot not a person though, or else it could just be someone looking at a cached page?

Personally if this was me I would be changing my host, especially if you are being hosted outside of the UK and have no means to contact anyone for any support. There is no excuse for sites to be down for that length of time - think of the cost of lost sales as a result :eek:

I can certainly recommend my own provider www.internetretailer.biz (http://www.internetretailer.biz) I've never experienced any problems with mine and all support is in the UK

The fact that the actual main page for store2go has also gone completely would worry me.

[DambTech]

Personally if this was me I would be changing my host, especially if you are being hosted outside of the UK and have no means to contact anyone for any support.

If there is a problem then if they have a forum it should state what the problem is as there has got to be someone on the end of the phone to put customers minds at ease, and forget the £1 per minute that is just another way for them to make money.

"but that is my view"

Dave

[Sparkle]

I am definatley going to look into another host. I did some research last night.
If this is not resolved though, am I right in thinking I have lost EVERYTHING on my current site? I would have to start from scratch again???

[spiritcharms]

Surely that could just as easily be a bot not a person though, or else it could just be someone looking at a cached page?

yes that as crossed my mind too. google has cached pages of your site (pages which arent live). so people could be looking at those. Im having the same hits on my stats counter and no way are they getting onto my live site.

Store2go as a Basket2go site too, which i believed was lauched before store2go, this isnt working either

[spiritcharms]

I am definatley going to look into another host. I did some research last night.
If this is not resolved though, am I right in thinking I have lost EVERYTHING on my current site? I would have to start from scratch again???

sorry to say, but if store2go as gone down for good (but i dont believe that at the moment) then yes, all the stuff on the database will be lost and we will all have to start from scratch.....

Take a deep breath though, servers are funny old things, when they go down, they can go down with a bang, so i think its a bit soon to be talking of starting from scratch

[Sparkle]

Coffee in one hand, cigarette in the other, taking deep breaths!!
AAARRRGGHHHHH!!!

[DambTech]

A rule of thumb for anyone who who is dealing with a website is always keep a backup and if you need to, down load the Database every week. That way if anything does happen then you only lose what you have not saved.

[Sparkle]

Just recieved this email from the servers:


I have forwarded your email to the web dept
regards
company formation support

At least there is someone there looking into it for us!

[spiritcharms]

A rule of thumb for anyone who who is dealing with a website is always keep a backup and if you need to, down load the Database every week. That way if anything does happen then you only lose what you have not saved.

good advice that, one which ive always followed. thing is, when i first signed up to them, i emailed them to ask how i backed up my site on my pc, as i had tried FTP on my site and couldnt get in. they said i didnt have to because the server did a backup for me...

[spiritcharms]

Just recieved this email from the servers:


I have forwarded your email to the web dept
regards
company formation support




Mmmmm. OK! talk about a stock answer, now theres a dodge if ever i saw one

[DambTech]

talk about a stock answer, now theres a dodge if ever i saw one

Yeh, nearly as good as:

Thanks for you mail we are looking into the matter and will get back to you shortly.

'shortly' usually means in 2-3 days.

[Bob77]

HI All

Yes my store2go site is down,glad I have moved to roundcart for my new webshop no problems with them.

[Highlander]

Hi, I have a store with store2go (Revo Limited) and have not been able to access my site since yesterday at 3 pm. I have contacted the IT guy who has replied once at 4pm yesterday, not sure what is going on? Do you know where these people (store2go) are based?

[DambTech]

I have contacted the IT guy who has replied once at 4pm yesterday

You should be getting update of the problem from them, when and if they know what the problem is.

Dave

[Dustino]

Hi, I have a store with store2go (Revo Limited) and have not been able to access my site since yesterday at 3 pm. I have contacted the IT guy who has replied once at 4pm yesterday, not sure what is going on? Do you know where these people (store2go) are based?

What did he say?

[spiritcharms]

Hi, I have a store with store2go (Revo Limited) and have not been able to access my site since yesterday at 3 pm. I have contacted the IT guy who has replied once at 4pm yesterday

i take it that the IT guys answer wasnt very helpful, or didnt give any clues to whats happening... (did he?)

[Dustino]

I emailed store2go tech support this morning. I will post the reply.

[Bonnie007]

I only purchased subscription from them last week, and now they seem to have gone :(

I was unable to access the site from about 2pm yesterday, i sent in an email asking what the problem is, and I still havent got a reply. I'm really worried now that they have gone down for good, and I have lost money that I couldnt afford to lose.

[wizzardorea]

Hi,

My site is down too :(

I did have a 3 orders through yesterday after 3 o'clock but only found this out after checking my Protx account!

has this happened before?? I have been with store2go over 12 months and never experienced a problem like this...


what is the number to call to speak to Adrian as I have never been able to find a contact number online?

[DambTech]

Alot of people are waiting for them to get in touch, if this is not sorted within a couple of hours then the thing someone might have to do is ring the £1 per minute (against my better judgement) to see if there are any answers about what is going on.

[jdpos]

Alot of people are waiting for them to get in touch, if this is not sorted within a couple of hours then the thing someone might have to do is ring the £1 per minute (against my better judgement) to see if there are any answers about what is going on.
£1 a minute not bad, but then you have to wait for 20 minutes on hold! They're probably reading this rubbing their hands together!

[Sparkle]

I have tried 3 times phoning the number.
No-one has answered.....

Just phoned tech support and left a message for them to get back to me! When? No idea! Will let you know as soon as I hear anything.

[wizzardorea]

I dunno if anyone else uses Google adwords or similar but I have just paused the campaign on my account as I dont want to be paying per click when potential customers cant get onto the website!

[Highlander]

Not very helpful saying " there is no problem at my end" asking if i had changed settings on my computer. I thought it was only me having the problem. Does anyone know where this chap Adrian or his company are based? is it in the UK?

[DambTech]

looking at the Companies house

REVO LIMITED
56 MYRTLE DRIVE
SHEFFIELD
SOUTH YORKSHIRE
S2 3HG
Company No. 05140581

[boho]

Looking on companies house the details for Revo Ltd are as follows:
http://wck2.companieshouse.gov.uk/c66aaac3609859e27b3c7db161a2bbcc/compdetails

[Sparkle]

Yes I have paused my ad campaign also!
I don't know any information of Adrian, just the email address, however like someone has said if his email is attached to the site then he won't get them.

Highlander, what number did you phone?

[boho]

spooky, we both did the same post then, lol great minds :)

[spiritcharms]

Not very helpful saying " there is no problem at my end" asking if i had changed settings on my computer.

Did someone on store2go staff say this to you? If so you are right, not very helpful... I think they have to be careful how they handle this, there are plenty of helpful people in this topic posting plenty of alternative web builders and hosts, not to mention this topic is getting picked up by google. If they want any reputation keeping that they may have had, i think they had better get thier finger out a bit with this.

[jdpos]

Looking on companies house the details for Revo Ltd are as follows:
http://wck2.companieshouse.gov.uk/c66aaac3609859e27b3c7db161a2bbcc/compdetails
That's weird, he's about 2 minutes away from me!

[Dustino]

I dunno if anyone else uses Google adwords or similar but I have just paused the campaign on my account as I dont want to be paying per click when potential customers cant get onto the website!

Yeah, I paused mine this morning. My site is still working except for jpeg images. And I have no idea what people have bought and where to dispatch it because the control panel is down!:(

[borobabe]

Yeah, I paused mine this morning. My site is still working except for jpeg images. And I have no idea what people have bought and where to dispatch it because the control panel is down!:(

I have four sites with them and none are working, I also know two others with them and still not working, its getting ridiculous.

[spiritcharms]

That's weird, he's about 2 minutes away from me!

yeah and me too...

I can feel a possy forming here :eek: ;)

Knock knock :cool:

[boho]

I think if you look into this further you'll find this is someone running several different companies, all are down except for this page which is very badly written with lots of grammatical errors and missspellings and the statement about 99% uptime guarantee is laughable given what you guys are experiencing - and potentially opens them/him up to some financial claims when you do get hold of someone as well.

http://www.ecommerce-web-store.com/

[Highlander]

Hi does anyone have a phone number for store2go?

[jdpos]

Haha, I know where Myrtle road is, near Spring Academy school/ Springs Leisure Centre. No idea where Myrtle drive is though!

[spiritcharms]

I think if you look into this further you'll find this is someone running several different companies, all are down except for this page which is very badly written with lots of grammatical errors and missspellings and the statement about 99% uptime guarantee is laughable given what you guys are experiencing - and potentially opens them/him up to some financial claims when you do get hold of someone as well.

http://www.ecommerce-web-store.com/

This link is what is sent to you off the receipt via paypal when you first sign up with them.

[jdpos]

Does anyone have access to a electoral roll finder? Just use that and see if he's on it. I'll quite happily go down later on.

[Sparkle]

If you send an email requesting their service and not getting any reply within 24 hours, DON'T TRUST!
Up time guarantees. Your e-business is only as good as it remains online. Make sure to go for service providers who promise you an uptime guarantee of 99% and above.This is what they say!!!! Laughable really!

[Amaury Architectural]

I have just clicked on your sites and have access and also to the Store2go homepage???

[boho]

Well it gives you no contact details, no contract, no security of any kind? Surely you got more than that when you signed up and handed over money, an actual service contract/terms & conditions of some kind detailing what you get for your money and who to contact when things go wrong.

[jdpos]

If you send an email requesting their service and not getting any reply within 24 hours, DON'T TRUST!
Up time guarantees. Your e-business is only as good as it remains online. Make sure to go for service providers who promise you an uptime guarantee of 99% and above.This is what they say!!!! Laughable really!
Well looks like you guys shouldn't trust them!

[borobabe]

Mmm wonder if anyone will be opening paypal disputes?
Whats the likelihood of paypal intervening in this?
Not much I think, but might be worth a shot.

[Highlander]

Yes not very helpful, he said that he had checked things at 4pm and everything was fine!! That was the last I heard from him. You would think store2go would do the decent thing and phone the people who have businesses with them to explain what the problem is etc.

[Sparkle]

I have just clicked on your sites and have access and also to the Store2go homepage???

Checked mine...nothing!:mad:

[jdpos]

Disputes are handled differently now, if anyone opens one paypal hold the money until resolved. If people are still affected soon I'll be offering help!

[boho]

I have just clicked on your sites and have access and also to the Store2go homepage???
How? If you click on http://www.store2go.net/ it goes nowhere it just says IE cannot display this page.

[jdpos]

back Up!!! http://www.store2go.net/

[jdpos]

It's definitely working again.

[Highlander]

I have just clicked on your sites and have access and also to the Store2go homepage???

How did you manage that?

[Amaury Architectural]

Checked mine...nothing!:mad:

Comes up fine on my pc :|

[Sparkle]

Not for me!

[Carl-CSNM]

This looks like some sort of DNS/routing issue, I can't access it from my office machine but I can access it from one of our web servers.

[boho]

I can't get it to show up on mine from that nor crystalchick website...weird, IE is definitely telling me that both sites are down..hmm I'll clear my cache and try again.

[Dustino]

Comes up fine on my pc :|

not for me! :(

[wizzardorea]

I cant access it??

[spiritcharms]

I have just clicked on your sites and have access and also to the Store2go homepage???

Nothing from mine either, and store2go is out still too.

you must have a magic touch :)

[Amaury Architectural]

Not for me!

Try rebooting and clear your cache.

[Sparkle]

Try rebooting and clear your cache.
Can someone tell me what that means!?

[Amaury Architectural]

From your homepage !!!

Welcome and a very Happy New Year to all our customers and visitors. Just want to say thank you to our customers who purchased gifts in 2007, we hope that you were happy with your items as we know that alot of you were from the amount of emails we received.
We now have a special offer sale on throughout Feburary to May 2008, so be sure to take a good look around not to miss out on our special prices.

[Amaury Architectural]

Can someone tell me what that means!?

Turn your pc off and start it up again. Open your internet browser and click on TOOLS and then INTERNET OPTIONS. Select the clear history button at the bottom. This should help. (Internet Explorer) Firefox has a similar tab at the top.

[wizzardorea]

I have clearded my cache but still nothing :(

[spiritcharms]

Try rebooting and clear your cache.

Im totaly baffled now. I did the above and still cant get on the site, and i know you have managed it because thats my home page blurb :|:| store to go is still down for me also

[jdpos]

It'll probably be back up later for the rest of you, it takes longer for some people, it's to do with the DNS like Carl said.

[wizzardorea]

Yes ... I can access your website too Spiritcharms

[Dustino]

Im totaly baffled now. I did the above and still cant get on the site, and i know you have managed it because thats my home page blurb :|:| store to go is still down for me also

same here.

[mattyk50]

im having the same problem.

i have lots of time-sensitive products to add, and this could be costing me a fortune!

so annoying!! do you think they will compensate us in some way?? they should do!! :mad:

emails are bouncing and he has no contact telephone number


Matt

[wizzardorea]

And "Dont have a clues" website .... must be sorting them out in alphabeltical order .... Mine wont be up for some time then :( !!

[Sparkle]

And "Dont have a clues" website .... must be sorting them out in alphabeltical order .... Mine wont be up for some time then :( !!

Oh exciting! Although I cant get on it yet!!

[wizzardorea]

Your seem to be back online too mattyk50

[Sparkle]

wizzardorea.... can you access store2go's frontpage then?

[spiritcharms]

changed to firefox now

Server not found

Firefox can't find the server at www.spiritcharms.co.uk (http://www.spiritcharms.co.uk).





* Check the address for typing errors such as
ww.example.com instead of
www.example.com (http://www.example.com)
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.




thats all i get...

This is the twilight zone:eek::)

[DambTech]

Remember to make backups of all you stuff when you do get back on, that way you will now loss much data. If you have a Database that is the most important thing to backup.

[wizzardorea]

No cant access store2go or my own website

[Sparkle]

mattyk50 I have got on yours no probs!

[mattyk50]

the links in my signature arent to my store2go site unfortunately! :(

[Highlander]

I have tried cleaning the cache and all the rest of things one would do, nothing is working. Cannot access my site or the login page to the control panel. I tried phoning directory enquiries to get a phone number quoting store2go address but no number listed.

[jdpos]

Well looks like this problem is sorting itself out, but if anyone needs a temporary store free of charge PM me and I'll set it up for you.

EDIT: Will obiously host it too free of charge

[Sparkle]

Well looks like this problem is sorting itself out, but if anyone needs a temporary store free of charge PM me and I'll set it up for you.
Thats a kind offer!
I hope this gets sorted out soon. I will then be PM you to find out how to back up my files and changing to another host!
We should all contact store2go regarding compensation.

[spiritcharms]

This is very odd. I wonder if those who cant get on are in the same region. I dont really know much about this side of things, but it's almost as if there is a problem upline that maybe goes into our region or something....

explains why we are still getting hits and sales, but we cant actually get on the site ourselfs (some of us)

[Sparkle]

North Yorkshire, Middlesbrough, Sheffield can't get on.

West Midlands, Liverpool can.

[Highlander]

This is very odd. I wonder if those who cant get on are in the same region. I dont really know much about this side of things, but it's almost as if there is a problem upline that maybe goes into our region or something....

explains why we are still getting hits and sales, but we cant actually get on the site ourselfs (some of us)


You could be right, though I do not know much about this side of things as well. My site is having hits outwith the UK only according to sitemeter

[spiritcharms]

Remember to make backups of all you stuff when you do get back on, that way you will now loss much data. If you have a Database that is the most important thing to backup.

I dont know if you are a store2go uk1host, but i cant get onto yours either.

[jdpos]

I'm in Sheffield - S13 and I can get on, someone 2 mins away from me can't get on and my brother upstairs can't get on either! Very weird if you ask me!

[mattyk50]

we should definitely go for some sort of compensation...

just point them in the direction of this thread and point out its had nearly 1500 views, majority of which is from business owners, and it wont do their reputation any good if theyre not seen to be acting in the right way!


Matt

[Highlander]

we should definitely go for some sort of compensation...

just point them in the direction of this thread and point out its had nearly 1500 views, majority of which is from business owners, and it wont do their reputation any good if theyre not seen to be acting in the right way!


Matt

What can we do right now? There must be a way to contact these people? Does anyone know if the gentleman Adrian is the owner or is he only IT guy?

[jdpos]

Yeah, we could setup a site, www.never-use-store2go.com (http://www.never-use-store2go.com) and then show them it, get everyone on UKBF to visit it and show how many users will cancel their contract if no compensation is given! Although I'm sure a few of you will cancel it anyway. A full day offline, I bet they remove the line *never use a company that doesn't guarantee 99% uptime!

[jdpos]

Adrian is the owner as far as I know and lives near me!

[Sparkle]

Adrian is the owner as far as I know and lives near me!
Can you go and pinch the heads off his daffodills?!!!:p

[Highlander]

Adrian is the owner as far as I know and lives near me!
Can you not go round and knock on his door to ask what the problem is!!:|

[jdpos]

I will go and see if I can find his address later, really busy at the moment... Sorry Guys!

[jdpos]

Can you go and pinch the heads off his daffodills?!!!:p
Or his 100 inch TV!

[Highlander]

Or his 100 inch TV!
Maybe someone stole his server !! :p

[spiritcharms]

as everybody managed to get on to their sites now

i still cant

[theodorelogan]

me neither

[Sparkle]

No nothing yet! I keep checking yours, spiritcharms, and get redirected to orange but then can not access through them!

[Highlander]

My e-mails that I have sent to Adrian have not bounced back, So he must be getting these e-mails, yet no reply!

[Sparkle]

:redface:My emails have not come back either.
I am supposed to be recovering from appendisitis, this stress is no good for me!

[Highlander]

Does anyone know what server store2go use?

[spiritcharms]

just a thought... those people who cant get on, you arent with 123 reg hosting your site url ?

[Sparkle]

yes I am, why what does that mean?!

[Highlander]

Iam with Fasthosts

[spiritcharms]

if its not store2go, then there must be a common link to why the url isnt working, im with 123reg also, so if anybody else is, it could be a problem they are having... i dont know though, just trying to work it out.. (although that wouldnt explain why some can get on, and other cant....)

am baffled to buggery and back with this :-)

[Sparkle]

but it must be store2go if you can't even get on the page. Other who are nothing to do with them cant get on either (my dad tried from home!)

[Highlander]

It must be a server that stor2go is with, that is causing the problem

[Highlander]

I have been with store2go since january 2007 and have had frequent problems like this, but not this length of time

[DambTech]

I will have to look at this company when it comes back on line to see what the services are that is is offering. I am taking a guess it is hosting and an online shop.

[jdpos]

I can access them, yes you can get just the shopping cart £1 a month, normal shop with hosting £4 a month I think and then higher ones.

[theodorelogan]

This is making me VERY VERY ANGRY!!!

I just spent a fortune on magazine advertising. The magazine was released yesterday, just as all this started. This is going to make my business look so stupid compared to our competitors. It could even have longer lasting repercusions on sales.

[jdpos]

PM me, I'll sort you out with a free package with us. Just temporarily until they go fully back online, or when you decide whether your staying with them!
This is making me VERY VERY ANGRY!!!

I just spent a fortune on magazine advertising. The magazine was released yesterday, just as all this started. This is going to make my business look so stupid compared to our competitors. It could even have longer lasting repercusions on sales.

[Highlander]

I have just noticed via sitemeter that some customers within the UK are getting access to my store, but not me!

[jdpos]

I can see your site.

* WE ARE THE ONLY UK DEALER AND DISTRIBUTOR FOR "IN THE PAST TOYS" ACTION FIGURES*
*FOR WHOLESALE ENQUIRIES PLEASE CLICK ON THE ITPT PADLOCK ICON TO COMPLETE REGISTRATION OR CONTACT US*

*LOOKING FOR A TOY ? CONTACT US WE MAY BE ABLE TO HELP.*

[jdpos]

People who can't access their stores wont be able to for a while, and returning customers probably wont either.

[theodorelogan]

Can you see my shop?

eyeonasia.co.uk

[jdpos]

Nope, sorry to say it! That's weird!

[Dustino]

Can you see my shop?

eyeonasia.co.uk

I can. You seem to be are having the same problem as me. Site is running, but no pictures and control panel.

[theodorelogan]

Yes I could see it like that this morning, but I haven't been able to see it for hours now.

[jdpos]

My offer is still open even after high demand!

Might be working soon though, I bet you've lost out on a lot some of you!

[Dustino]

My offer is still open even after high demand!

Might be working soon though, I bet you've lost out on a lot some of you!

What is your hosting link? I would like to look in your offer. Thank you.

[elofty]

anyone tried these details??

Revo Ltd

2 Dagnam Road
Sheffield
(http://www.applegate.co.uk/indexes/towns/all-sheffield.htm)S2 2LA (http://www.applegate.co.uk/indexes/postcode/all-s.htm) (Road Map (http://www.applegate.co.uk/maps/13/79/992.htm))
Tel: 0114 1234567 (http://www.applegate.co.uk/indexes/telcode/all-0114.htm)

www.store2go.net (http://www.applegate.co.uk/cgi-bin/redirect.cgi?companyid=1379992&sectionid=10&advtype=YB&url=http%3A%2F%2Fwww.store2go.net)

[elofty]

Sorry I feel so stupid now

[jdpos]

What is your hosting link? I would like to look in your offer. Thank you.
It's not up yet, we don't usually host but 'M.B Studios' is going to be up soon, just offered this for anyone stuck at the moment, everything is done from your hosting on my server, you don't login through my site. PM me and I'll send you demo links.

[jdpos]

http://maps.google.co.uk/maps?f=q&hl=en&geocode=&q=2+Dagnam+Road&sll=54.162434,-3.647461&sspn=11.514994,29.707031&ie=UTF8&ll=53.364011,-1.437192&spn=0.000715,0.001813&t=h&z=19

[Bonnie007]

Can anyone recomend someone else I can try for hosting my shop. Even if store2go come back up online, I'm afraid I have lost all trust. I have lost out on my subscription fee, that I only paid last week, and a whole weeks hard work down the drain :( I had no back up, an new to all this, and was still finding my feet.

[jdpos]

Can anyone recomend someone else I can try for hosting my shop. Even if store2go come back up online, I'm afraid I have lost all trust. I have lost out on my subscription fee, that I only paid last week, and a whole weeks hard work down the drain :( I had no back up, an new to all this, and was still finding my feet.
I've sent you a PM

[spiritcharms]

This is making me VERY VERY ANGRY!!!

I know where you're coming from here... i still cant get in my site and its been 26 hours now, which is a long time... god knows what the search engines are thinking too, all these redirects and dead links.
Bang goes my hard work at getting at good google rating:mad:

[theodorelogan]

To think that up until January we only had a eBay store and have survived attacks from evil competitors and fraudulent customers, and we could lose a months turnover beacause of our host. Of all the people for us to lose money too.

[Carl-CSNM]

They should really have their own website or a status/support system hosted away from their clients websites so when problems do occur with the server, clients will always be able to get in touch.

Does Store2go have any facility to export all your data/customers/products etc?

[theodorelogan]

They have a facility to download a file to use on Froogle, but that's no good as Froogle no longer exists does it?

[jdpos]

They should really have their own website or a status/support system hosted away from their clients websites so when problems do occur with the server, clients will always be able to get in touch.

Does Store2go have any facility to export all your data/customers/products etc?
They must do, everyone thats transferring to me are going to send database over, then I can just use converter to change everything to zen cart.

[spiritcharms]

it's not just the money for me. Ive had spiritcharms for 7 months, a lot of time and hard work as gone into the website, constantly tweeking and adding products and such. The thought of starting from scratch is a nightmare. If ever my site comes on line again, im going to try to back it up myself, although i have to say i havent a clue how to do it. I tried FTPing it when i first got it, but there just isnt that faciliaty on store2go. In fact i was told by them that i didnt have to, as it was backed up for me.... Ive never liked not having a copy on my pc though, and i can see why not now. even free wedsites (like the ones on trypod) as FTP access.....

[Carl-CSNM]

They must do, everyone thats transferring to me are going to send database over, then I can just use converter to change everything to zen cart.

Most hosted on-line shops don't provide access to the site databases or FTP access, I think store2go is a custom built shopping cart so migrating to another shopping cart is going to be very difficult.

[Sparkle]

I opened my site in April 2007. I can see everyone is going through this nightmare. I can't even imagion what to do if I have to rebuild elsewhere.
I have been out picking up the kids, am I right in saying some stores have come back and some not still? Mine is not showing up at all.

[Carl-CSNM]

I opened my site in April 2007. I can see everyone is going through this nightmare. I can't even imagion what to do if I have to rebuild elsewhere.
I have been out picking up the kids, am I right in saying some stores have come back and some not still? Mine is not showing up at all.

What is your site?

[spiritcharms]

I opened my site in April 2007. I can see everyone is going through this nightmare. I can't even imagion what to do if I have to rebuild elsewhere.
I have been out picking up the kids, am I right in saying some stores have come back and some not still? Mine is not showing up at all.
Still cant get in mine either, but it looks like other folk on here can, depending on where you live i think... or maybe not, as i remember a post way back in this topic where i believe somebody said, they could get store2go sites downstairs, but in the same house, upstairs (different pc) they couldnt....

if that made any sence:|

[Sparkle]

What is your site?
www.thecrystalchick.co.uk

[mattyk50]

i still cant get on mine, but ive had a couple of orders come through so some people must be able to get on somewhere!!


Matt

[wizzardorea]

Can anyone get onto my website?

I can access some but not my own or the Store2go CP

[Sparkle]

Can anyone get onto my website?

I can access some but not my own or the Store2go CP
No sorry! I cant get on yours

[wizzardorea]

Thanks for checking ! I could get on yours earlier this afternoon, but cant get on again now!

[wizzardorea]

I cant get onto spiritcharms website now either !

[spiritcharms]

www.thecrystalchick.co.uk (http://www.thecrystalchick.co.uk)

cant get on yours:(

going on too long now:mad:

[spiritcharms]

Can anyone get onto my website?

I can access some but not my own or the Store2go CP

cant get on yours... sorry:(

[jdpos]

Remember anyone wanting a emergency replacement site it's free for a month, PM me and I'll set it up.

[wizzardorea]

I have just got onto my website ... but still cannot access The store2go control panel ... anyone else back online?

[spiritcharms]

I have just got onto my website ... but still cannot access The store2go control panel ... anyone else back online?

no still cant get into mine, and ive just tried yours, and still cant get into that one, either. seems to be very patchy. i cant even get to any of my google cached pages

[wizzardorea]

I can get onto yours OK now

[spiritcharms]

Just found a way to get to my cached pages on google. this is what people are seeing when they say they have got into their sites but there are no images. the cached pages dont hold any images, only text, the images are kept on store2go server. if the images dont show on the cached pages, it means the server is down, or playing up, as this is where the images are fed from on the cached pages:|

[spiritcharms]

I can get onto yours OK now
I still cant.... this is crazy :|

[jdpos]

I can now go one 2 of the sites I couldn't get on earlier, and can't get on the ones I could get on earlier!!!

[wizzardorea]

I can see your images OK and I have refereshed my browser and cleared the cache?

[theodorelogan]

I can see my shop, but no images agian.

eyeonasia.co.uk

[wizzardorea]

Sorry cant access your website :(

[wizzardorea]

I can now go one 2 of the sites I couldn't get on earlier, and can't get on the ones I could get on earlier!!!

Can you access my website?

[Highlander]

Adrian the IT/owner of store2go has just e-mailed me (wonders will never cease!) He said "I also have a COUPLE of other store users saying they have problems with accessing the control panel. I do not see a problem at my end and our server status shows no reported issues. However I have contacted our server, they will contact me later today or tomorrow morning" Adrian also suggested that I restart my router, which did not help. He also asked if i had e-mails from customers that could not access my site, I replied that I could not access my site to check the e-mails (the man is driving me crazy!)

[moondust]

consultant.., sorry, what do you mean their normal site?

#Revo Limited?

I am having the same problems and have checked with the server providers and they are fine, it's not the servers

Now I am getting worried

[hippymotors]

I'm joining this debate to say this - I'm knockin' store2go on the head.
No replies to email no nothing - I've got a very busy weekend ahead of me. Get the business back up & do a peaceful demo on Adrians drive afterwards.

[Sparkle]

Lets all email him now!
support@store2go.net

[jdpos]

I'm going round, will demand a REAL answer. Will tell everyone how I go on.

[Sparkle]

I'm going round, will demand a REAL answer. Will tell everyone how I go on.
Good on you, don't forget the daffodills!!!

[moondust]

It has taken me a whole year of hard work to get my shop up and running and to build links etc - there is no problem with the servers I have checked with the company in Canada, they say trust your gut instincts and I am getting very worried about this.

I have accessed the website and not store2go once since yesterday -why the shop appears every now and again I don't know, it's very intermittent

[cbtonywan]

Hello All,

Just to let you know we just had a reply from Adrian, this is what he says:

Dear Tony,

First of all, thank you for reporting the situation to us.

We have another few store users saying they have problem accessing our
control panel, or having customers complaint about not able to access
their store.

I do not see the problem at my end, and our server status show no
reported issues. However, I have contacted our server provided and make
them clear that this is very serious. They will contact me later today,
if not tomorrow morning to tell me what is going on.

Regards,
Adrian

NOt much help, but lets see what he comes back with.

Tony.

[Highlander]

Has anyone else had any contact within the last hour from Adrian?

[Dustino]

This is what Adrian just sent me;

"Dear Dustin,

First of all, thank you for reporting the situation to us.

We do not have any reported server issues, but I do have problem
accessing your store using your domain name. However, when I try
accessing using (my url) no problem
is encountered.

May I know who you host your domain with?

To make sure the problem is not from our end, I have contacted our
server provided and make them clear that this is very serious. They will
contact me later today, if not tomorrow morning to tell me what is going on.

Regards,
Adrian"

Only took 8 hours to get a reply!

[Sparkle]

Nothing for me yet, but it does look like Adrian is going through our emails.

[Carl-CSNM]

I'm going round, will demand a REAL answer. Will tell everyone how I go on.

Probably not a good idea... ;)

[borobabe]

I emailed earlier but as yet no response.

[theodorelogan]

I emailed over 24 hrs ago and no response yet. Just sent another.

[borobabe]

I have also just tried the direct link for one of my sites instead of the domain and that isnt working either.

[wizzardorea]

I have also just tried the direct link for one of my sites instead of the domain and that isnt working either.
what is your URL?

[borobabe]

I have four but one was still in production
carisgiftshop.co.uk
charactercrazy.com
iamaballoonatic.co.uk

[hippymotors]

This is what I got from my email to Adrian...

Sorry, we were unable to deliver your message to the following address.

<NOT ALLOWED UNTIL I'VE DONE MORE POSTS>:
No MX or A records for store2go.net

--- Below this line is a copy of the message.

Received: from [68.142.237.88] by n5.bullet.re4.yahoo.com with NNFMP; 24 Apr 2008 15:48:09 -0000
Received: from [66.196.97.155] by t4.bullet.re3.yahoo.com with NNFMP; 24 Apr 2008 15:48:09 -0000
Received: from [127.0.0.1] by omp208.mail.re3.yahoo.com with NNFMP; 24 Apr 2008 15:48:09 -0000
X-Yahoo-Newman-Property: ymail-5
X-Yahoo-Newman-Id: Received: (qmail 49717 invoked by uid 60001); 24 Apr 2008 15:48:08 -0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.co.uk;
h=X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type:Message-ID;

[jdpos]

Just arrived back, as you will probably guess, I didn't get anywhere. I arrived at the semi house, car on driveway, went to front door told me to go to back door, went to back door and a guys answered, I asked for Adrian and the guy said he doesn't live there, so I asked if he knew where Adrian lived currently and he just plainly said no.

I didn't know whether to believe him or not, and the other address on Myrtle Drive didn't go very far, I couldn't even find the road!

[Carl-CSNM]

I think Adrian is a member here, why doesn't someone point him in the direction of this post?

[wizzardorea]

I have four but one was still in production
carisgiftshop.co.uk
charactercrazy.com
iamaballoonatic.co.uk


http://www.iamaballoonatic.co.uk - Message reads: res://C:\WINDOWS\System32\shdoclc.dll/pagerror.gifAction canceled

Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.

http://www.charactercrazy.com/ & http://www.carisgiftshop.co.uk/


res://C:\WINDOWS\System32\shdoclc.dll/pagerror.gifThe page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

[hippymotors]

I've just gotten an order from France off my site but when I had a go off my own site it would not let me - very odd but reassuring.
My last email has not failed as yet like my last one did. I still like the idea of knocking Stor2go on the head even if it gets back on.

[borobabe]

I think I will be doing that too, I have used them for a while now and recommended a few people too them too but there is a distinct lack of customer care here and I am not happy putting up with it.

[spiritcharms]

I think Adrian is a member here, why doesn't someone point him in the direction of this post?

Ive just emailed him, told him the problems, and told him that there is an extensive topic on here... maybe he might pop in now:rolleyes:

[mattyk50]

I think I will be doing that too, I have used them for a while now and recommended a few people too them too but there is a distinct lack of customer care here and I am not happy putting up with it.

Hello fellow Boro person! :)


Matt

[borobabe]

Hello fellow Boro person! :)


Matt

Hi! I am now a bit further south but spent most of my childhood on teesside!:)

[hippymotors]

I've received 2 orders today (thanks for the test Wizzadora - We'll refund you) but we only get Paypal notification not Store2go details of the order so we don't know what people have ordered.

[hippymotors]

Just got another failure notice with an email to store2go...Not good. According to this they don't exist.

Sorry, we were unable to deliver your message to the following address.

<CENSORED>:
No MX or A records for store2go.net

--- Below this line is a copy of the message.

Received: from [68.142.237.87] by n2.bullet.mail.re3.yahoo.com with NNFMP; 24 Apr 2008 09:43:29 -0000
Received: from [66.196.97.144] by t3.bullet.re3.yahoo.com with NNFMP; 24 Apr 2008 17:49:06 -0000
Received: from [127.0.0.1] by omp202.mail.re3.yahoo.com with NNFMP; 24 Apr 2008 17:49:06 -0000
X-Yahoo-Newman-Property: ymail-3

[theodorelogan]

My most recent email has failed too, I guess they are being overwhelmed.

[wizzardorea]

I've received 2 orders today (thanks for the test Wizzadora - We'll refund you) but we only get Paypal notification not Store2go details of the order so we don't know what people have ordered.


Dont bother with the refund ..... I want the stickers (no rush though ;)) ... let me know what I owe you for the 2 x Hippy Motors Logos

I didnt get notification from store2go or paypal but funds have gone out of or account

[theodorelogan]

My shops up and running, I can even access the control panel.

[wizzardorea]

My shops up and running, I can even access the control panel.


What is your url?

my website seems OK to me but others cannot access it ... and the control panel is still unavailable to me :(

[theodorelogan]

www.eyeonasia.co.uk (http://www.eyeonasia.co.uk)

I've put a notice of possible delays on my home page too.

[wizzardorea]

Sorry but I still can't access your website :(

[theodorelogan]

I can't see your site either. Strange!!!

[jocar]

Hi

Just joined the forum to offer help (Hi All)

The Whois database shows lots of detail for Revo Ltd, who is the business who took my money for the ecommerce site from me:

Organisation Name: Revo Limited
Contact Name: Choon Yen Kong
Address Line 1: 17 Shakespeare Street
Address Line 2:
City / Town: Loughborough
State / Province:
Zip / Postcode: LE11 1QQ
Country: UK
Telephone: +44 (7900) 935295
Fax: +44 (1509) 215783

[ADMIN]
Organisation Name: UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012


[TECHNICAL]
Organisation Name: UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012


KR

Jo

[spiritcharms]

Just got this reply from Adrian

Hi,

I have been working with our server provider over the last 2 hours or so
to determine the root cause of the problem. Apparently there is issue
with our IP address, which some users from certain IP address (location)
can access our website (and your store), but not for the other. We have
been resolving the problem, however activating a new IP address takes
time, and there may be another 10-15 hours of access problem for some.

I will continue monitoring the IP address issue and keep you updated.

P/S, we do not receive emails for a number of hours this morning and
early afternoon. I apology if your email has not been responded any sooner.

Regards,
Adrian

seems we are getting somewhere now:)

[mattyk50]

great news! :)

Looks like i'll just have to play catch up in the morning!

Matt

[Sparkle]

That is good news. Fingers crossed we will all be very busy in the morning!
If I were to look at other hosts, what would I google to compare them?

[spiritcharms]

I think you just put something like store builder or site hosts. build your own website, things like that. for me though i dont think its worth it, now its being sorted. Fair due's to the man, he is trying his best to sort it and i dont think he had any idea of the extent of it. It's been a rough worrying 24 hours, but hopefully it will sort itself now (please god) ;-)

[Sparkle]

Yes I quite agree, I think if he did know the extent of the problem he would have acted sooner. Hopefully he will get it sorted out for us all. There is no harm in lookingwhat others have to offer though, and now I really want telephone communication where I know people will answer.

[Highlander]

That is good news. Fingers crossed we will all be very busy in the morning!
If I were to look at other hosts, what would I google to compare them?

There is daily.co.uk which I have been looking at.

[Carl-CSNM]

If you are looking for another hosted shop service, I can recommended Internet Retailer (http://www.internetretailer.biz)

They also offer telephone support.

[Sparkle]

Morning all! So who is on and who isn't?
I can't access store2go or my site.

[wizzardorea]

Hi,

I cant access my website this morning or the control Panel :mad:

I do hope this gets sorted soon .... I am pregnant and cant spend all day stressing about this!

[wizzardorea]

My shops up and running, I can even access the control panel.


I can access your site for the first time this morning .... cant get onto my own though :( ...... I Can still get onto hippymotors website too

[Sparkle]

OK, I have emailed Adrian to ask for an update. I have invited him to join this discussion so he doesn't have to keep repeating emails. Hopefully we will see him here so we will all know the same!
Will keep trying everyones sites though. I refuse to spend all day sat here like yesterday though!

[Dustino]

Hi,

I cant access my website this morning or the control Panel :mad:

I do hope this gets sorted soon .... I am pregnant and cant spend all day stressing about this!

I cant even access my site now. I could before! :mad:

[borobabe]

No joy here yet either :(

[theodorelogan]

I could access my site and control panes from 10pm last night until at least midnight, now it's all gone again.

[Sparkle]

Something has to be done today!
I dread to think how much money we have all lost.
Our reputation has been damaged and all the customers I had waiting for orders must be really annoyed!