Royal Mail Compensation!!

[Blush]

I have just been down to speak to someone.Apparently if any of your orders haven't arrived by tomorrow from the 10th you can fill your forms in for the loss!
Now what I want to kinow is who is going to get their arse kicked over this one! I have over 30 parcels still not arrived to destinations yet sent out on the 10th! How many others are out there.Can you imagine how much this is going to cost them? Does anyone think they will be working overtime tonight to finally clear the backlog!
:mad: I have my forms all ready:D

[Pelenna]

Ooh, result! I wonder if they will have a big bill to foot though, as if it wasn't for forums like this would anyone actually know they can get compensation? There's no info on their website or anything...

[Blush]

Hi maybe I didn't word that quite right! You have always been able to claim compensation if they lose a parcel, as long as you have proof of postage.
You have to wait 15 days though, form postage. I double checked today and you can claim form tomorrow if you sent something out on the 10th!
I have never had to do this but I am sure , however, I have read somewhere that you can ony claim for what the goods cost you and not what they cost the buyer?
However how on earth are they going to cope with the influx of claims tomorrow I wonder?
:eek:

[ken_uk]

The will no doubt pay up the compensation, then ages later the parcels will turn up as the backlog clears....

[Astaroth]

The compensation process is long and painful as it also requires the intended receiptient to complete a form to confirm that they never received it (given there is "nothing in it for them" they tend not to be that quick at doing it unless you are with holding the replacement until it has been signed).

By the time that has all been done the backlog will probably have been cleared.

[Blush]

They should be offering extra compensation actually.Just think of all the wasted hours replying to customers emails asking where their orders are? This time I could have spent on other things.I don't mind talking tomu customers, but when it is something I can't do anything about it is so frustrating.How many repeat customers have I lost too over this:eek:

[Eagle]

They might compensate - but postal charges will only rocket once again...

[ken_uk]

You wont get any extra comp out of them unless you paid in advance for consequential loss insurance, even then, I suspect they would have strict rules over what they would cover.

[GeorgeM]

The compensation process is long and painful

Everything to do with Royal Mail is long and painful :eek:

[kulture]

The Royal mail web site says 15 WORKING DAYS. Their web site does not allow a compensation form to be filled in until the 15 working days are up. So tomorrow is too early! There is also a nice multi claim excel spreadsheet on their site, letting you claim for ALL your parcels in one form!!! You still need documentation.

[Blush]

It was actually the nice man in my sorting office who said I can send the forms off tomorrow, he told me to knock on his side window and he will make sure they are all registered for me:D Tomorrow or the next day I am still claiming for them

[boho]

Doesn't alter the fact that they will only compensate businesses for the cost of the item though and not the true loss value, which is the cost of refunding the full amount to the customer (not even taking into account all of the associated costs of that). Frankly their £34 & £500 insurance levels should cover the value you told them it was worth and the proof should be a copy of the customers invoice & a payment receipt.

I make jewellery, for a claim for a tiara they totally destroyed they wanted copies of every single invoice relating to every bead/crystal and gemstone on the piece from all of my suppliers and seem to think that anything like my costs and time making it were irrelevant, in the end the cost of trying to find all of the endless streams of further information requests after 3 weeks of waiting for them to find the form and process it became a total farce!

[GeorgeM]

It was actually the nice man in my sorting office who said I can send the forms off tomorrow, he told me to knock on his side window and he will make sure they are all registered for me

But how do you know they'll ever get to their destination - they could get lost in the post :D

Regards

[frockery]

Doesn't alter the fact that they will only compensate businesses for the cost of the item though and not the true loss value, which is the cost of refunding the full amount to the customer (not even taking into account all of the associated costs of that). Frankly their £34 & £500 insurance levels should cover the value you told them it was worth and the proof should be a copy of the customers invoice & a payment receipt.

I claimed for a missing parcel sent on 3 September and today got a letter telling me my sales invoice wasn't enough and I now have to send them (within 5 days!!!) a supplier's invoice for the two items in the parcel. Now that is well nigh impossible as the items came in two different lots of stock from agency customers on whose behalf I sell goods then pay them the sales price less commission.

RM did send me a pre-paid envelope, though, and look forward to hearing from me.:(

It is so annoying being held to ransom like this when only RM can provide a universal service due to massive subsidies.

Regards, Alison

[kulture]

I sometimes think that the RM compensation scheme is so complicated and convoluted that it is designed to put people off from claiming. In strict man hour costing it can cost more to make the claim than the amount of the claim.

Dont let the Bas*&$^s grind you down.

[deviltronics]

I am in the same boat, running an ebay business, about 10 items that were shipped around the 10th have gone missing and customers are getting quite frustrated as why their goods haven't arrived. Have told them they will have to wait for 15 working days till I can claim, which is pathetic, especially if you send everything first class. Not good for business, nice big pain in the bum, me thinks.

I also hate the compensation levels and the fact you have to claim whatever you bought the item for from your supplier. That doesn't take into account the cost of selling or the time to dig out all the paperwork!

And all goes the same for Parcel Force, as sister company.

Royal Mail being the UK largest postal service, I would have thought they could do better than this, especially after the previous strikes. Just give everyone a bloody pay rise and get it over and done with!

[Eagle]

I'd sack them and get it over and done with.