Has anyone tried Google Checkout?

[BeautyScientist]

I think that the Google brand has a generally positive vibe so I think that if it works well Google Checkout ought to be worth investigating. Has anyone given it a try yet?

[DuaneJackson]

I used it as a consumer the other day. absolutely hated it and wish I'd used the suppliers (ebuyer) own system.

On their own system I can cancel the order if I want to - rather than cancelling it in google and google emailing them, which didn't happ-en in time.

So, the order arrives and norally I can log in to ebuyer and get a VAT invoice. Can't do that via google so I've had to email them asking for a VAT invoice.

PITA! In future, if a site only offers by Google as a payment method, I'd go elsewhere.

[Carl-CSNM]

I used it as a consumer the other day. absolutely hated it and wish I'd used the suppliers (ebuyer) own system.

On their own system I can cancel the order if I want to - rather than cancelling it in google and google emailing them, which didn't happ-en in time.

So, the order arrives and norally I can log in to ebuyer and get a VAT invoice. Can't do that via google so I've had to email them asking for a VAT invoice.

PITA! In future, if a site only offers by Google as a payment method, I'd go elsewhere.

Ditto, I used it a few days ago with eBuyer only for the £10 off ;)

Didn't like the fact I had to have a gmail account either.

[DuaneJackson]

Ditto, I used it a few days ago with eBuyer only for the £10 off ;)

LOL, I see we are as tight as each other - that was my reason too. I didn't have toget a gmail account though - I just used the email address I already have registered with them for adwords,froogle uploads, etc.

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[JamieM]

I used it as a consumer the other day. absolutely hated it and wish I'd used the suppliers (ebuyer) own system.

On their own system I can cancel the order if I want to - rather than cancelling it in google and google emailing them, which didn't happ-en in time.

So, the order arrives and norally I can log in to ebuyer and get a VAT invoice. Can't do that via google so I've had to email them asking for a VAT invoice.

PITA! In future, if a site only offers by Google as a payment method, I'd go elsewhere.

Does this not mean it is just poorly integrated? Surely some sites will have better integration.

Edit: We use it just with the 'send invoice' feature at the moment and it seems quite good for this.

[DuaneJackson]

I'm not sure. I don't know what integration is available yet. Although I will be integrating it for a client fairly soon.

[phoog]

Hated it ....but £10 is £10 !!

[RedEvo]

We've used it for selling. Very slick.

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[svanness]

We just finished integrating Google Checkout into an invoicing web app, and like RedEvo, we think it's pretty slick....so I'm surprised to see some of the negative sentiments. We've had several UK customers sign up, but none have mentioned this issue yet. I'd be interested to know if the invoicing functionality of our app, combined with Google Checkout, resolves this issue for UK customers (perhaps this is why they've not brought it up?) or if the VAT invoices are somehow fundamentally different. If someone interested in this VAT issue has a moment to take a look at tax setup we've built, I'd be interested to know if it is sufficient to handle these VAT invoices....if not, I'd really like to know what we could do to make it work for this purpose. Any feedback readers have on this would be appreciated. I'm new to the forum and can't post a URL, but you can fine the app at AcuInvoice (dot) com if you have a minute to give some constructive criticisms.

[quikshop]

We will be integrating Google Checkout into our software in the New Year at the request of several shop keepers. Even though I personally find it a pain to use I suspect that Google will eventually get it right.

The biggest problem I have is useability. It looks like its been completely designed by techies who 'expect' users to know what to do, never thought a company like Google would make that mistake :rolleyes:

I like big print yes and no choices, helps keep my brain soft and mushy :D

[NikM]

Is there an argument for having multiple checkout options? Our site currently uses Protx, which does exactly what it is supposed to do from my side. However, I have encountered many shoppers who don't know the name, and are therefore wary.

[quikshop]

We currently use just the one PSP for our own business and make the point of explaining to our customers who Worldpay are and why we use them;

"After answering our simple questions about your eCommerce shop, we will send you to a secure Worldpay (http://www.worldpay.com/about_us/index.php) payment page to complete your order. Worldpay are a part of the Royal Bank of Scotland Group and offer the safest means available to make a secure on-line payment."

Its about giving your customers the confidence to use a 3rd party payment service, you could easily do the same for Protx.

It doesn't do any harm to offer multiple payment choices though :)

[NikM]

It is certainly something I will look into. As with everything, I guess it is all about making the customer feel as at ease as possible.

[Dwebs-Ltd]

Well from our point of view we provide Credit / Debit Card, PayPal, Google Checkout for online payments.

Will have our control panel fully functioning with Google Checkout this weekend, not had time to integrate it all :)