paypal problems?

[peekaboo]

Hi Guys,

You will need to bear with me on this.

We have a website on our reseller account that uses paypal as payment processor, its a site that sells downloadable training products.

When a user pays via there paypal account it works and they get en email with a download link, but if you do a credit card payment on paypal (no paypal account) they don't receive an email, now my developer has put this down to the header information in the email (return path?) does this sound familiar to anyone? Or do you know what it might be and how I can resolve it?

Cheers
Brett White

[hotbiz]

Hi, is it true?
I'm worry now as I'm using the same payment method for my site.

[Spire]

Hi

How is he instigating the email with the download link in it, is he using the return_url that Pay Pal returns to after a completed payment, to fire the email script with the download link in, if he is it won't work when the customer doe's not have a Pay Pal account, and even when they do have a Pay Pal account it is not a reliable way of doing it.

He should be using IPN to fire the email script with the download link in it, this is the only reliable way to ensure that the email will be sent.

[peekaboo]

Oh really Spire, this sounds like what it may be, would you mind taking a look at the website in question for me and confirm it, only if you dont mind o cause lol

Regards
Brett White

[belal]

Hi,, Thank you for this topic i am really worried about it, because i am using the same payment method. Please if anyone can solve this problem post it.

Thank you.

[Eagle]

Have you phoned Paypal? In my experience, they've been very helpful. :)

[cometmall]

I doubt they going to look at his code