System to let me view customers that have not bought

[mike.davis]

Hello there, i am wondering if there is a way to see what customers registered but didn't actually buy on my site?

At the moment i have to go into the back end of my site and one-by-one look through the customers that registered on that day and see if they purchased or not - which is getting more and more tiresome each week we expand.

Thanks for any help.

[PlazaCommerce]

Hello there, i am wondering if there is a way to see what customers registered but didn't actually buy on my site?

At the moment i have to go into the back end of my site and one-by-one look through the customers that registered on that day and see if they purchased or not - which is getting more and more tiresome each week we expand.

Thanks for any help.

What system are you using? It would be a pretty easy report to generate I would have thought.

[garyk]

Agreed you must be able to create a report which does this.

[sjr4x4]

We drop any users that started the paid sign up process but then didn't complete to a separate database which captures their details.

You can then either monitor or run reports against this. Useful for spotting trends, ie potential technical problems, copy issues etc. Works as a good upsell as well, sometimes people just want a good old fashioned customer service, and like to talk to someone.

[ServWise]

Yes one way is to us a stats system like google analytics to setup break points within the site, this can allow you to track a user throughout their visit and see when they arrive, go to cart, complete purchase etc, you can then see where you are not converting or need to improve user experience etc.

[Astaroth]

As others have said, you need to say what system you are using to enable people to advise on how to achieve it.

What ever system you are using it would be possible to create something that would achieve this via a query to the db but this may be a touch pricy if the db structure is complex, illogical, poorly document/ not publicly documented etc and there may be off the shelf tools to achieve this anyway.

[mike.davis]

Hello, we are running oscommerce, i think going through individual users on google analytics is a bit tiresome considering we have 3,000 unique hits a day.

[OldWelshGuy]

you can get a script written to do that no probs. probably $30-50 and you could get it to run a cronjob and mail you out a csv file daily with complete contact details etc from the database..