osticket help

[Millway Communications]

I am in the process of setting up osticket support on my site but cannot get it to alert me that a customer has asked for support.

The outgoing emails reads as follows:

default system email : support<support@system.com>

Default alert email : osTicket Alerts <alerts@system.com>

System Admin Email Address : support(@)mydomain.co.uk

Any ideas?

[Millway Communications]

Well gave up on os in the end and went with hesk - much more forgiving :)

[webhostuk]

Hello,

One more helpdesk you can give a try Vision Helpdesk (http://www.thevisionworld.com) fantastic feature and good customer support, they will help you with full setup.