sage zero rated vat 2010

[Sararof]

We have just had to upgrade to Sage 2010 and are having problems with zero rated items. Each day a zero rated item is logged on an invoice the system adds vat and then removes it after an account name is entered. This happens the first time an item is sold every day and afterwards works ok all day. Sage refuse to help as they say it is an 'unknown problem' unless I pay £800 support. Has anyone else had problems after upgrading? Old sage worked fine for zero rated items.

[johndon68]

Just to confirm, you are selecting a zero rated product first and then selecting the customer account?

John

[johndon68]

I've tested the above (assuming I'm reading you right) and get the same result, VAT is calculated but, as soon as the customer is selected, the VAT goes back to zero.

Thing is though, given that you can save an invoice unless you select a customer and, once you have, all is well, it's not exactly going to be top of Sage's list to fix as it does not, ultimately, cause any problems.

John

[johndon68]

Thing is though, given that you can save an invoice

That should, of course, have read:

Thing is though, given that you cannot save an invoice.

John

[Sararof]

Thanks John, at least I know it is not a fault on our system if it also does it on yours. Think I need to reprogramme the staff to enter the account before they do an invoice.

[weebly_one]

As you tab through the invoice it takes you tio the account code first - I have never known anyone put the items in then put the account code in before, as if there is any special customer pricing then that would not show up until you enter the customer account code - so reprogramming the staff does seem like the best option!