sayernen
19th June 2010, 00:19
Please help because this is driving me mad. I received payment from a client for several services. Within Sage I created the invoices and received payments within the Bank module. fine.
Long story but I then refunded some of the payments (part of a couple of the invoices) to the client. I have tried every combination of 'customer refund', 'credit', 'new payment' but with no success.
When I try customer refund, I enter the details and the negative balance appears against the customer. I then try to clear the balance in the Bank module by clicking the customer button, entering the customer code and, with the customer refund item correctly appearing, filling in the exact amount in the receipt column. When I click save, I get the message 'There is an unallocated cheque balance of [the amount]. Please remove this before posting the transaction'. The help files say this should give me the option to post anyway but all I get is one 'OK' button and takes me no further.
I wrote to sage support and they gave me details of how to do a sales refund, but even there mail is incorrect. It talks about using the same tax code as the original, but the customer refund window I am looking at doesnt even have a field for the tax code or even nominal code. It simply has fields for bank, payee, date, cheque number and amount.
How should I be doing this?
Long story but I then refunded some of the payments (part of a couple of the invoices) to the client. I have tried every combination of 'customer refund', 'credit', 'new payment' but with no success.
When I try customer refund, I enter the details and the negative balance appears against the customer. I then try to clear the balance in the Bank module by clicking the customer button, entering the customer code and, with the customer refund item correctly appearing, filling in the exact amount in the receipt column. When I click save, I get the message 'There is an unallocated cheque balance of [the amount]. Please remove this before posting the transaction'. The help files say this should give me the option to post anyway but all I get is one 'OK' button and takes me no further.
I wrote to sage support and they gave me details of how to do a sales refund, but even there mail is incorrect. It talks about using the same tax code as the original, but the customer refund window I am looking at doesnt even have a field for the tax code or even nominal code. It simply has fields for bank, payee, date, cheque number and amount.
How should I be doing this?