View Full Version : Disgusted with cafepress
clairemackaness
17th February 2006, 19:11
I recently signed up to www.cafepress.com to sell products featuring my designs and after setting up my shop I ordered two custom made tops to advertise my business when I was out and about.
They arrived a week ago and I was sooooo dissapointed. The Tops themselves looked like they had been purchased from a charity shop and the print quality was so poor you'd think they had been put through 100 90 degree washes.
Needles to say I put in a complaint and I'm STILL waiting for a reply.
It seems to me that once they've got your money they couldn't care less about your repeat business.
Anyone else had these problems?
WelshPixels
17th February 2006, 20:34
Have you tried
http://www.spreadshirt.net/
clairemackaness
17th February 2006, 20:39
I'd be loath to try out any more internet sites after that experience!
I've saved it to my favourites and if I get a refund from cafepress I might give it a try
Ravenfire
17th February 2006, 21:29
Sorry Claire but your title made me laugh!
Hope that you manage to sort it out.
clairemackaness
17th February 2006, 21:56
Woops hadn't noticed that blatant typo! LOL
All changed now though
DuaneJackson
18th February 2006, 00:45
I'm surprised at CafePress. I made an order before xmas that took ages to arrive. I emailed to say it hadn't come and they instantly offered to re-send it - no questions asked.
Then the original parcel arrived.
Contact them again to complain.
I've never ordered any clothing from them though. Just mugs and the like.
clairemackaness
19th February 2006, 11:24
Cant complain, it might have taken a while, but I got this reply today:
Dear Claire,
Thank you for contacting CafePress.com!
We sincerely apologize that your shirts were printed incorrectly. We apologize for the error, please do what you wish with the incorrect shirts. We have issued a refund for your order. Expect the credit of $41.98 to post in your credit card account within 3-5 business days.
Also, for more detailed and vibrant printing we recommend selecting the heat transfer method for colorful and photographic style images. We thank you for your time and patience.
Please feel free to contact us if you have additional questions or concerns by replying to this message or calling us at one of the numbers provided below.