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View Full Version : I just need to scream!


Robert
6th February 2006, 08:35
I run quite a small company in a niche market. In order to expand and get the best prices I placed an order with a manufacturer in China.

They've taken a month to make the goods and print our packaging and they were shipped last week, so they'll take another month to get here. This is all very exciting for us!

But today I get a message from them to say that one item has a fault and needs to be recalled. :(

I guess this could happen to anyone, but to a small company like mine this is a real blow. We can't afford to have a lot of money tied up like this. It's all just incredibly frustrating!!!!

fastfences
6th February 2006, 08:54
I guess whether it's China or here, it would be equally frustrating. I hope they cop the return shipping costs!! Just a shame they've noticed it too late.
cheers, Nigel

Robert
6th February 2006, 08:58
The question now is whether I'll need to pay import duties, etc? Especially as part of the order is OK, so I can't just reject the whole thing.


Argh what a mess :(