Donhost Troubles.

[jklondon]

Donhost Troubles.
Anyone using Donhost - having some trouble with their support and wanted to know if anyone had a good escalation point of contact?

Thanks

[oakreg]

I had a problem over the New Year weekend with a problem that didn't get looked at. Steve Rose (Tech Support Manager) gave me a frank and detailed reply and confirmed that they were having some staffing difficuties that they were now working on.

I've been with Donhost for several years and not had any difficulties with support - not that there have been many problems over that time.

What sort of problem have you had?

[creospace]

I had a problem with them last week, but not really their fault some idiot on the same server bringing the mysql db down with too many connections.

My only grieviance was lack of communication but when I rang them I got straight through and an answer so i don't know why they couldn't email me a reply.

Other than that a very good service

[c4l]

They work silly hours if what i've heard is correct - as in 9-5!! nightmare!! no 24/7 with them which is unusual with them being part of pipex!

[DarrenC]

Don't talk to me about Pipex. I'm likely to get host rage :) If you want a reliable hosting company don't choose Pipex IMO.

[creospace]

Does it concern anyone that they are owned now by pipex?

[Rob Holmes]

IMHO - anyone that offers unlimited data transfer etc at too cheap prices attracts the wrong customers and when the wrong customers are attracted they bring problems of their own (Like the problem Gary mentioned above).

Rob

[oakreg]

From what I've seen, Donhost have been criticised in the past by "the wrong sort of customers" for applying their acceptable usage policy aggressively, which is fine by me!

[yuri_d]

Only positive experience with Donhost here. If you outgrow your shared hosting consider dedicated - I have just been quoted £59pm which is a deal. Definitely changing this month.

[Jheath]

Our sites are with donhost and all appear to be down at the moment (12.40 Jan 11th 2011), as does Donhosts own site. Is this the same for other people or is it just me?

[wdog5555]

Not just Donhost, all the Webfusion servers seem to be down (even the Webfusion support site!).............AGAIN!!!!

Note 2 self for 2011, must find a more reliable host!

[wdog5555]

Limited access seems to have been restored at about 1:15pm, sites up but no FTP at the mo.....:(

From the Webfusion support site:

Current Incident Trackers

There are currently no system problems and no planned outages

Yep, you just stick your heads in the sand, next they'll be telling me it was the 1 armed man's fault!

[Jheath]

COPIED FROM THE DONHOST SUPPORT STATUS PAGE


System Outage

Created: 11 January 2011, 13:46
Last Updated: --
We would like to apologise for todays’ system outage, and to explain why this has occurred.

An external third party was carrying out routine maintenance in our data centre, and testing our systems for fire prevention. Unfortunately, due to human error, our fire prevention systems were in fact triggered.

As a result of this, and acting as the system should in the event of a real fire, all of our servers were sent in to a safe mode whereby they went offline.

Safety is our biggest concern, hence the system is configured to react in this way to avoid a major incident and permanent data loss.

We deeply regret any problems this may have caused you, and assure you we are doing our utmost to return to normal service levels as quickly as we possibly can.

[wdog5555]

An external third party was carrying out routine maintenance in our data centre

See, it wasn't them, it was the one armed man?:D

[webhostuk]

COPIED FROM THE DONHOST SUPPORT STATUS PAGE


System Outage

Created: 11 January 2011, 13:46
Last Updated: --
We would like to apologise for todays’ system outage, and to explain why this has occurred.

An external third party was carrying out routine maintenance in our data centre, and testing our systems for fire prevention. Unfortunately, due to human error, our fire prevention systems were in fact triggered.

As a result of this, and acting as the system should in the event of a real fire, all of our servers were sent in to a safe mode whereby they went offline.

Safety is our biggest concern, hence the system is configured to react in this way to avoid a major incident and permanent data loss.

We deeply regret any problems this may have caused you, and assure you we are doing our utmost to return to normal service levels as quickly as we possibly can.

Same was the problem with 123reg today... many are facing problem today with 123reg, I guess they are using 123 reg servers

[ecenica]

Don Host, Web Fusion and 123-reg are all the same company I believe.

[greenricardo]

My systems are online again now, was a short outage for me, checked the site and ...

We would like to apologise for todays’ system outage, and to explain why this has occurred.

An external third party was carrying out routine maintenance in our data centre, and testing our systems for fire prevention. Unfortunately, due to human error, our fire prevention systems were in fact triggered.

As a result of this, and acting as the system should in the event of a real fire, all of our servers were sent in to a safe mode whereby they went offline.

Safety is our biggest concern, hence the system is configured to react in this way to avoid a major incident and permanent data loss.

We deeply regret any problems this may have caused you, and assure you we are doing our utmost to return to normal service levels as quickly as we possibly can.