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ymk101
18th February 2010, 13:10
We have redesigned our site 2 months ago but since than sales have dropt over 50% for no obvious reason. Yesterday I looked in our awards analytics and saw that all campaigns with the landing page not on the homepage head a Hugh discrepancy between click and visits. for example: campaign x - head in the last 2 months 634 visits, 4885 clicks vs. previous 2 months of 2989 visits and 3125 clicks.

I also made a campaign report for the above campaign for the last 2 months and this campaign head Invalid Clicks Rate of 17.6% vs. 4.9% in the previous 2 month.

Than I tested one of this campaign and clicked on the ad on Google search results I got a "page not found” error page, but when I click on the ad in awards it goes nicely to that landing page.

I have contacted my web developer and obviously this will be sorted but can I claim anything back from Google or I'm wasting my time? Is this Google’s fault or developers? Or perhaps my fault?….

David White
18th February 2010, 18:22
Google does not automatically change the URL's in the search results and it is your responsibility to change the URL's in your adwords so not sure exactly what you mean by requesting a refund.

If your adword clicks have been working then what can you claim a refund for? You don't pay for organic links.