beutel
3rd January 2006, 22:23
I'm trying to learn about theories and best practices of "Leading Without Authority" especially as it relates to working with Outsourced vendors.
We are experiencing challenges of how to best communicate work needs (processes) with people in other countries that work for companies not our own. We are finding that certain business critical processes are not being completed or done by our Outsourced vendors and it's frustrating to say the least.
Is there a body of work or an expert in this area that I can read about and learn the theories and best practices of "Leading Without Authority" especially as it relates to working with Outsourced vendors?
Stanford University has a course entitled, "Managing Without Authority", which I may sign up for and take. The course does seem to address many areas of concern and I copy it here for your review so it may help clarify what I'm looking for.
Stanford University Course: Managing Without Authority
Learn how to maintain positive relationships yet get things done in a project-based matrix environment in which you lack direct authority. This course demonstrates effective techniques and provides plenty of practice in using them. You'll acquire knowledge and skills you can leverage to negotiate priorities, get people to work together productively, manage highly charged situations, resolve performance problems, and keep projects on track despite the challenges that inevitably arise.
Learn how to:
Influence decisions others make that are critical to your success and your project's or program's success
Hold people accountable through means other than hierarchical authority
Communicate performance problems in a fact-based, non-punishing manner that encourages mutual problem solving
Appropriately diagnose the root causes of performance problems in order to plan immediate and effective corrective action
Gain commitments from project team members who are not direct reports, so as to meet expectations and fulfill agreements
Deal with strong emotions that can arise among customers, partners, employees, and managers
Reduce the conflict inherent in a project-based matrix environment
Promote higher productivity, efficiency, and performance
We are experiencing challenges of how to best communicate work needs (processes) with people in other countries that work for companies not our own. We are finding that certain business critical processes are not being completed or done by our Outsourced vendors and it's frustrating to say the least.
Is there a body of work or an expert in this area that I can read about and learn the theories and best practices of "Leading Without Authority" especially as it relates to working with Outsourced vendors?
Stanford University has a course entitled, "Managing Without Authority", which I may sign up for and take. The course does seem to address many areas of concern and I copy it here for your review so it may help clarify what I'm looking for.
Stanford University Course: Managing Without Authority
Learn how to maintain positive relationships yet get things done in a project-based matrix environment in which you lack direct authority. This course demonstrates effective techniques and provides plenty of practice in using them. You'll acquire knowledge and skills you can leverage to negotiate priorities, get people to work together productively, manage highly charged situations, resolve performance problems, and keep projects on track despite the challenges that inevitably arise.
Learn how to:
Influence decisions others make that are critical to your success and your project's or program's success
Hold people accountable through means other than hierarchical authority
Communicate performance problems in a fact-based, non-punishing manner that encourages mutual problem solving
Appropriately diagnose the root causes of performance problems in order to plan immediate and effective corrective action
Gain commitments from project team members who are not direct reports, so as to meet expectations and fulfill agreements
Deal with strong emotions that can arise among customers, partners, employees, and managers
Reduce the conflict inherent in a project-based matrix environment
Promote higher productivity, efficiency, and performance