Andy27UK
18th December 2009, 10:45
Item As Described and Communication, yes i agree this is a good effort to improve the trading experience on ebay.
Postage Cost - How many buyers think that the cost of postage should be a jiffy bag and a 1st class stamp? Buyers rarely consider the cost of RECORDED delivery, franking machine and Royal Mail collections and other directly or indirectly associated over heads business sellers have to cover.
Some of the parts we sell are small enough to send in an envelope with a stamp. Horrfied are some customers by the fact that we charge over £1.00 postage. There's 1 star rating for postage straight away...
Dispatch Time - In my experience buyers will rate you 1 to 5 stars depending on when the item was RECEIVED, not when the item was SENT. Despite sending packages the same day as payment received for 3 months solidly, we still received 1 or 2 star ratings because Royal Mail took up to 3 weeks in some cases to deliver.
In most cases detailed above, regardless of how much a seller goes out of their way to sort these issues, an insensed customer will still leave 1 star ratings out of sheer spite.
Ultimately you end up with 1 angry customer who is arguably less likey to buy off ebay again, 1 angry seller because their seller discounts they've worked hard for are now revoked. Ebay's pockets are now lined a little more and appearantly it's repuatation as a good place to trade is better for it....
How about for starters, letting the seller provide a tracking number to dispute low ratings for dispatch time?
I can see the positives with the system, but i don't think it's fair. It needs more work.
Postage Cost - How many buyers think that the cost of postage should be a jiffy bag and a 1st class stamp? Buyers rarely consider the cost of RECORDED delivery, franking machine and Royal Mail collections and other directly or indirectly associated over heads business sellers have to cover.
Some of the parts we sell are small enough to send in an envelope with a stamp. Horrfied are some customers by the fact that we charge over £1.00 postage. There's 1 star rating for postage straight away...
Dispatch Time - In my experience buyers will rate you 1 to 5 stars depending on when the item was RECEIVED, not when the item was SENT. Despite sending packages the same day as payment received for 3 months solidly, we still received 1 or 2 star ratings because Royal Mail took up to 3 weeks in some cases to deliver.
In most cases detailed above, regardless of how much a seller goes out of their way to sort these issues, an insensed customer will still leave 1 star ratings out of sheer spite.
Ultimately you end up with 1 angry customer who is arguably less likey to buy off ebay again, 1 angry seller because their seller discounts they've worked hard for are now revoked. Ebay's pockets are now lined a little more and appearantly it's repuatation as a good place to trade is better for it....
How about for starters, letting the seller provide a tracking number to dispute low ratings for dispatch time?
I can see the positives with the system, but i don't think it's fair. It needs more work.