Sage pay + their merchant account

[Cromulent]

Does anyone have any first hand experience with both the Sage Pay payment processor and their merchant account services? I'm trying to find an all in one solution that works with Magento and their rates seem pretty competitive. It also looks easy enough to integrate with other solutions which is good as I am working on a replacement ecommerce solution.

I was just wondering what their customer support is like and if you had any problems with fraudulent payments etc.

[deadgoodundies]

Customer support is fine with sagepay and they've now done a RSS feed for their system monitor (something i've been banging on at them for years to do) so you don't have to keep checking their monitor page is something goes wrong.
Fraudulent sales are bound to happen at sometime or other, to limit them make sure you implement 3d-secure and also make use of the third man results that they give - but most of all it comes down to common sense (you get a feeling when something is not quite right)

[jsap]

DGU, can you let me know the RSS feed address please?

[deadgoodundies]

https://support.sagepay.com/forum/RssFeed40-0-0-1.aspx

[Arithmo]

Hi

We have used SagePay or PROTX as they were n a previuos life for about 3 years and have never had a problem with the service.

Thanks

Mike

[Cromulent]

Thanks for the responses so far. It is very helpful.

Any other comments?

[imageonline]

Have been using sagepay and HSBC merchant account for about six months now. No problems. sagepay have been most helpful. I also have paypal but its not used much now.

[MisterMusty]

Don't want to hijack the post but...Can I ask the benefit of using someone like SagePay + another merchant over Paypal please? It seems to me that Paypal rates beat everyone else's lus they seem to have more compelling software suites like invoice paying etc?

Would someone mind letting me know why the alternatives are preferred by some?

thanks

[Cromulent]

Don't want to hijack the post but...Can I ask the benefit of using someone like SagePay + another merchant over Paypal please? It seems to me that Paypal rates beat everyone else's lus they seem to have more compelling software suites like invoice paying etc?

Would someone mind letting me know why the alternatives are preferred by some?

thanks

Sagepay and their merchant account is a better rate than Paypal Website Payments Pro. Plus it looks a bit unprofessional only accepting normal Paypal payments on your website.

[Christiane]

I've used Paypal and Sagepay with Streamline for years and I can tell you the fees on Paypal are much much higher (I calculated once it was costing me over double than Sagepay).
Paypal charge 20p per transaction, Sagepay charge 10p. On 1,000 payments, you're talking an extra £100 already.
Paypal charge a % per debit card transaction, Streamline charge between 15 to 20p per transaction.
Paypal charge various rates depending on turnover, so you're penalised during the slow months. Streamline charge the same rate all year round.

[MisterMusty]

I've used Paypal and Sagepay with Streamline for years and I can tell you the fees on Paypal are much much higher (I calculated once it was costing me over double than Sagepay).
Paypal charge 20p per transaction, Sagepay charge 10p. On 1,000 payments, you're talking an extra £100 already.
Paypal charge a % per debit card transaction, Streamline charge between 15 to 20p per transaction.
Paypal charge various rates depending on turnover, so you're penalised during the slow months. Streamline charge the same rate all year round.

Thanks very much for those replies.

[deadgoodundies]

Although don't dismiss paypal (regular, not pro) as an additional payment method. If it's possible on your e-commerce system have both running at the same time to give the customer the option to pay with credit/debit card or via their paypal account.

[SwanOfficeSupplies]

We use SagePay, PayPal and GoogleCheckout to cover all bases, but probably over 95% of orders are completed using SagePay.

I love the simplicity of the SagePay site, everything works and they pick up the phone quickly if you need to call.

cheers
Russ



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