Hi from Russ @ Swan Office Supplies

[SwanOfficeSupplies]

Hi everyone,

I work for an established office supplies company who have decided to dip their toe into selling stationery online throughout the UK and a few months back we launched:

swanofficesupplies.com

Obviously we are competing in a heavily crowded marketplace and there are some big competitors out there! Hopefully we can grab some of that business by being very competitive and doing the obvious such as providing the best service we can etc.

Hopefully what I learn along the way will be use to other forum members.

cheers
Russell
SwanOfficeSupplies.com

[BusinessIdeas]

Hiya Russell, good to see that you realise how competitive this market is, best of luck - Gina :)

[SwanOfficeSupplies]

Hi Gina,

thanks for the welcome!

You're right it is very competitive, we're trying to be the best but I sure everyone else is too! If anyone has any experiences they'd like to share about shopping for office supplies I'd love to hear them.

cheers
Russ
SwanOfficeSupplies.com

[dragonChina1978]

welcome to forum . you can consider to reduce source cost .at the same time , pay more attention to product quality .. maybe most of important is to customer service .

[SwanOfficeSupplies]

Hi dragonChina1978,

Thanks for your comments. We're always trying to drive costs down, product quality is something we have little control over with a catalogue of 23,000 products and hundreds of suppliers. But like you say, customer service we do have complete control over and is of utmost importance. It takes effort and money to win customers and it's very easy to lose them. I'd like to say we never have problems as there will always be a few but some of our best testimonials come from customers where we pulled out all the stops to correct a problem.

cheers
Russ
SwanOfficeSupplies.com