kalooki = Tom

[kalooki]

Hello All,

At the moment I work with fireplaces, but soon will be venturing out on my own and not primarily with fireplace's, Im starting my own t-shirt company starting with slogans then wporking up to more elaborate designs.

I also do personalised football shirts for birthdays as another little part time thing, if you have a birthday coming of someone close get in touch I'll do you a deal.

I want to use this forum as a place to try out my many ideas and get help in answering them from the fountain of knowledge out there (you lot).

A couple I prepared:

I havent got the time or skill to work on many designs im thinking of advertising on the jobcenterplus website for a p/t designer of young or older age to work from home for minimum wage.

My question is whats your experince of having employees work from home for you, is this good idea and what are good interview questions when I have to start interviewing potential employees?

I mentioned I work with fireplaces but the place where I work has no marketing strategy or customer service in place, im looking to put a report together to highlight these problems and inexpensive ways of solving them for me to get a better wage and new position from assistant wharehouse manager to head of marketing and customer service.

My first question on this subject to you all is at present we have no before or after care for customers so I want to present the idea of once a customer has purchased fireplace we sent a letter confirming the sale and thank them for purchasing and then after the fireplace has been fitted another letter again thanking them again for the purchase and asking if any problem's to get in touch. So if any of you have experince in this or draft letters then I would very much like them as letter writing is not my strong point.

Thanks for taking the time to read through this if youmade it to the end and I hoipe that you will be able to help in someway.

Tom

[fastfences]

Hi Tom and welcome!

Re. your 'customer service' letters suggestion - I think just one letter would suffice - after the installation. I think if it were 2 letters, and more than likely close together, they'd just be treated as 'junk mail' and chucked.

With respect to your position of Warehouse Manager, are you really sure that management would listen to your concerns, since you would effectively be going 'over the heads' of your marketing and sales colleagues?

Cheers, Nigel

[Jayne]

Hi Tom,

Welcome to the forum :D

Jayne

[kalooki]

Thanks Nigel Jayne,
Im stepping on no ones toe's really Nigel as ther is no one doing marketing, our marketing constitutes a ad in yellow pages, One idea im sticking in the plan is to send 100 postcard/letters to the richest houses/street in our local area inviting them to come down and view our fine array of fireplaces but please phone ahead before hand so that we can make sure one of our sales stsff is personally there to meet you.
Id like your opinions and your ideas if you wouldnt mind.
Many thanks
Tom

[DuaneJackson]

[quote="kalooki" and then after the fireplace has been fitted another letter again thanking them again for the purchase and asking if any problem's to get in touch.[/quote]

I think a quick and friendly phonecall would be best. "just wanted to check you are happy with the product/installation"