Photoshop problems

[Astaroth]

After having used photoshop CS2 on my desktop for a few weeks on the free trial I decided to finally bite the bullet and buy the full version.

Given my laptop is newer/ more powerful/ used more frequently I decided to install it there rather than the aging desktop but it wont run!

Specs:
Pentium M 1.73 Mhz
2 GB RAM
Geforce Go 6800 (256 MB)
Windows XP Home inc SP2

The program appears to load fine but does not respond, after a couple more seconds the menu bar and all the toolbox windows then go white and the title bar has unresponsive added.

The other programs distributed with it (Bridge, ImageReady etc) all run fine.

Looking at the Adobe website their help I think is very poor but I have tried all their suggestions other than the format HD and reinstall windows.

The event log notes the application hanging but doesnt give any useful error. Does anyone have any suggestions on fixing this?

Many thanks

[epiphany]

Have you tried reinstalling photoshop?

[easy]

I don't use Photoshop myself, but I have heard of the problem before. It can happen if you have too many fonts on your system (+400) but it is more likely a result of your graphics card.

Try this: Shut down all programmes. Right-click on the Desktop. Select 'Properties' and then the 'Settings' tab. Select 'Advanced' and then 'Troubleshoot' and reduce the 'Hardware acceleration' slider-setting by one notch. Click OK to close all the windows and then start Photo Shop. Try taking the accelerator down another notch or 2 if it has no effect.

Good luck.

[Astaroth]

I have tried the font solution of reducing it to the bare Win XP fonts - the only ones I have at the moment are the standard XP & Office ones anyway but this was to no effect and have tried reinstalling it a couple of times (I even downloaded the trial version again to see if there are some form of corupt files on the CD)

Will try the turning down the graphics card and see if it helps.... hopefully it will

[Eagle]

Did you uninstall the trial version completely before installing the full one?

It's unlikely to be memory. I only have 1Gb but well over 900 fonts installed on XP and all my image editors run fine.

[Astaroth]

The first intall was the "full" version from CD, 2nd was a full version fron internet and finally trial version from internet.

I have tried turning down the graphics card acceleration from the troubleshooting from the current setting of max to none in single steps and had no changes to Photoshops running at any level.

Seems I may be limited to using photoshop on my desktop only which will be a real pain as I was intending to move the desktop out and use it as a file/ IIS server only.

[chris1317]

It shouldent be an isue with it being a laptop especialy with those specs.

I have ran CS2 on a P3 733MHz laptop with 384MB of PC133. Fair enough it ran like a dog but it did run.

Do you have a copy of CS at all and if so have you tried it on the laptop?

Also how much free disk space do you have?

Chris.

[CG Effect]

Adobe support should be able to sort it for you. Try computer arts forum but they are not very polite

[Eagle]

^ Yup, bunch of unhelpful, stuck-up primadonnas - I'd stay well clear!

[Astaroth]

it is the laptop it wont run on - it works slowly on the P3

on the laptop I have about 100gb free on the HDs


I was looking at the Adobe support and from what I can make out the standard package comes with no "1-2-1" support but it has to be purchased as an add on - given the program doesnt even work I dont want to shell out more for support which may not even be able to get it to work either

[chris1317]

Another thought, it may be a longshot but have you tried recreating your windows profile.

It doesnt allways work but solves a lot of weird and wonderful problems

Another thing to check is drivers, whay ver of Nvidea driver are you using?

Have you ran Scandisk on your drive recently?

I also found a couple of links that may be of use to you

One from Adobe
http://www.adobe.com/support/techdocs/327946.html

One from a forum
http://www.cybergrain.com/archives/2005/05/slow_window_upd.html


Chris.

[CG Effect]

It could be your antivirus I'v had problems with my 3D software starting up and all the tool bars are blank. I have now found out its my Zonealarm Antivirus blocking parts of the program from starting up and I have to edit the Zonealarm utility to get it right.

Is their a resolution limit on Photoshop CS 2 ?

[chris1317]

Im running 1280x1024 ok

[Astaroth]

As it is the Go versionof the NVIDIA chipset I have to wait for the laptop manufacture (Fujitsu) to release the g.card drivers so I am currently on the latest from them V. 7.8.1.0

I have tried everything on the Adobe website that I can other than the reinstall windows which I am loathed to do.

The othersite unfortunately is talking about slow down and most of the suggestions are altering preferences in the program but I cant load the program to change any preferences.

The one thing I did draw a parallel with on the othersite is that when I look at task manager it does show multiple copies of photoshop running (but only a single process unlike others who report a whole host of them)

I have AVAST av installed and disconnecting the wifi and disabling the av didnt help.

[chris1317]

Latest go driver is available from here v81.85

http://www.nvidia.com/object/winxp_2k_mobile_81.85.html

Edit:- soz just realised only 7800GTX go is currently supported in nvidia release.

Chris.

[Astaroth]

Chris,

Many thanks for the link - I have now managed to find a forceware method of getting a new driver installed.

Good thing - games now run a bit faster

Bad thing - no effect on Photoshop