Is this allowed? talk Talk warning

[jane p]

I went onto the tt website a few weeks ago for a brief look at what they do offer etc then forgot all about it.

Yeterday i get a phone call from a tt call centre who i know has been trying to get hold of me for about a week saying the following.

I had been onto the website and put in my phone number to see if they offer the service and they took the number and rang me to see if i wanted to use them!

I am annoyed about this. People have no idea that by entering the phone number that they are using it too call. I think its dreadful and wondered if its allowed?

Warning also to anyone dont put in your phone number or they will call you?

Seems you cant do anything now without being pestered.

[SusanP]

Well they do say right underneath where you write your postcode and landline number "Entrants may be contacted by TalkTalk to discuss broadband requirements".

[jane p]

I didnt see that. I think its a cheek anyway. If you want it you will contact them. There is far too much hassling of people going on. Its on the phone, through the door, in the street. Now you cant even do a brief enquiry on a website.

It would just make me go the other way and not use them tbh.

[maxine]

There are quite a lot of companies that do this and as far as I know it gets around TPS as not considered "unsolicited" as you have made contact with them :)

[jane p]

They should scrap the put in your telephone number and see if we service your area they are just using it as a means of contacting you!

just put in your area or maybe your road!

Notice should be much bigger that they will contact you too. I bet its small print:rolleyes:

Aggressive selling. If their service is that good you will contact them anyway.

[Beachcomber]

Hmmm.

Funny thing is - had they called you and offered you an excellent service for half what you are paying at the moment you wouldn't be complaining. ;)

[jane p]

They wouldnt get that far. I wouldnt accept the call knowing they had taken my phone number and used it!

I dont agree that is the way to go about things! They called and called for week how desperate.

Tey cant compete with what I am getting anyway.

[jane p]

Well they do say right underneath where you write your postcode and landline number "Entrants may be contacted by TalkTalk to discuss broadband requirements".

just thought of something. Whats to stop you putting in anyones phone number and postcode for a joke. They get a call they didnt even ask for.

[Dawg]

just thought of something. Whats to stop you putting in anyones phone number and postcode for a joke. They get a call they didnt even ask for.

Dangerous game. What was that Potters Meat number again? :)

[fisicx]

Dawg, you should be gatting a call from "large latex ladies" very soon.

[Pete Crane]

They wouldnt get that far. I wouldnt accept the call knowing they had taken my phone number and used it!

I dont agree that is the way to go about things! They called and called for week how desperate.

Tey cant compete with what I am getting anyway.

As said above.

The box said if you entered your number they might call you. You can't complain, based on you 'not seeing' their notice.

And if your existing service is so great then why are you dishing out your phone number anyway?

Think of it as a reminder that curiosity killed the cat/look before you leap/you can take a horse to water but a pencil must be lead/ and so on...... :)

[Beachcomber]

Dawg, you should be gatting a call from "large latex ladies" very soon.

I thought the joke would be to generate and unwanted call? :D

[Dawg]

Dawg, you should be gatting a call from "large latex ladies" very soon.

Yes. They often call home.

[jane p]

As said above.

The box said if you entered your number they might call you. You can't complain, based on you 'not seeing' their notice.

And if your existing service is so great then why are you dishing out your phone number anyway?

Think of it as a reminder that curiosity killed the cat/look before you leap/you can take a horse to water but a pencil must be lead/ and so on...... :)

i dont think of it as anything except for a crafty way to call you and try and sell you something! Funny how they dont ask for area or road even they ask for postcode and number and the print is abit on the small side.

Can you not go and make a brief enquiry on a website now without someone hassling you. Its all the time, its everwhere you go, its too much.

Maybe you do it too people so see it as ok.
Most people find it a pain in the ass:eek:

[Simon-M]

Maybe you do it too people so see it as ok.
Most people find it a pain in the ass:eek:

There is a case for licensing people to use the internet :)

The rule of thumb is: Use a disposable email address and only leave your phone number if you are happy to get called. They clearly state you might get a call so it's not their fault you didn't read it, it's yours.

I'm confused here anyway (not hard for me :)) You enter your contact details on a website for phones and then you say nobody can touch the deal you have. Why did you do that?

Anyway, now you know not to do that again without reading. Life lessons come in many guises :)

[jane p]

yes i see what you saying. I didnt see the small print but the question is why have they got to phone you and keep phoning too until they get you.

How do you know its someone from TT anyway calling you could be anyone. I did say that to him he could be anyone;)

You cant seem to do anything these days without getting called.

A friend told me this morning someone called and said whats your name and age, she said thats my business and put down the phone.

Its awful. I have also had a woman scream at me in the street are you married trying to sell me something. Its time it stopped in general.

Its an impertence.

[GRDCredit]

Anyway, now you know not to do that again without reading. Life lessons come in many guises :)

Mind you - Talk Talk are probably busy selling the telephone number to all sorts of other businesses as we speak.

With all due respect to the OP and I know it can be annoying but what did you think was going to happen when you entered a phone number on a website?

[jane p]

i guess i thought i was checking to see if they serviced the area.

i think its just a crafty way of collecting numbers why should they phone you just because you have asked if they service your area?

Its got its problems too aswell cos people could put in others peoples numbers for a joke.

[Cartoon Logos]

Why else do you think they ask you for your number if not to call you?

[jane p]

ive already answered that!

I think the question is more about why should they call you?

Can you not make an enquiry without getting hassled.

[*Lexxy*]

just goes to show how we're all so different.

i did exactly the same thing on the talktalk site, checked the options available but went with Sky instead. talktalk rang me offering various deals, i just said i'd gone elsewhere & was happy with the service & price i was getting.

sorted.

[ExtinctFire]

To be fair though, Ive started a maintenance company up and i just go through yellow pages etc cold calling, i know its not nice and i try to be as down to earth as possible but cold calling seems to be the only way to get business for me....thing is i really hate bugging people but it has to be done :|

[ExtinctFire]

just goes to show how we're all so different.

i did exactly the same thing on the talktalk site, checked the options available but went with Sky instead. talktalk rang me offering various deals, i just said i'd gone elsewhere & was happy with the service & price i was getting.

sorted.


noooooo! you aint gone with sky broadband/talk? it's soooo much hastle when you leave them, they really don't know what they're doing...if you stay put you'll be fine but leaving is torture!

[*Lexxy*]

had sky BB for about 4 years & talk for nearly a year, no issues & happy with the service up to now.

no plans to leave them just yet but thanks for the warning though, i think! :D

[Pete Crane]

i dont think of it as anything except for a crafty way to call you and try and sell you something! Funny how they dont ask for area or road even they ask for postcode and number and the print is abit on the small side.

Can you not go and make a brief enquiry on a website now without someone hassling you. Its all the time, its everwhere you go, its too much.

Maybe you do it too people so see it as ok.
Most people find it a pain in the ass:eek:

If a company introduces a feature and decide that it needs to show some return for the time and resources in developing and maintaining it then that's their call.

You may want to suggest to them that they make this opt-in. Or tell them you're not happy at what happened.

[NettKnowledge]

I just went to the TT website to checkout what you're all discussing and it appears they could be doing the entire process "So MUCH" better...

This is a fantastic lesson for all of us as business people to learn for our own websites, and I guess because I've been keenly into internet marketing for the past several years full time I tend to take more notice of such things.

If they were to ask what your challenges are when it comes to broadband, and allow you to expand, then also put a check box that lets you tell them whether they can contact you, would be so much better.

I see this all the time on business websites (even the larger corporate style sites) they don't actually offer to "Solve a Problem" but rather try and bombard you with trickery to get you to subscribe, optin or become a lead so they can sell you.

So the secret here as a lesson for all of us to learn is, become a problem solver and trusted advisor and don't ever, ever, push or hard sell anyone, if you can get to the core issue of what your target market is wanting to solve... They'll buy from you!

Hope this helps and you've got some value out of this exercise.

Cheers,
Adam.