Recording telephone calls

[DuaneJackson]

I want to start recording some of our sales calls for training purposes.

I know I can get a cable to take the telephone conversation to the input of a PC. But does anyone know of any software that will automatically detect activity on the line and record all calls. Ideally to MP3 format.

Thanks

[dave2005]

Hi there,

I'm not sure what the exact legal position is of recording calls unless you inform the other person that you are doing so. I assume you intend to inform people that you are recording the calls.

Anyway, there is a program called 'modem spy' that claims to do what you are looking for (i.e. records telephone calls to mp3 format) I've never used it myself and I don't know how it works, so I can't vouch for the quality of it - so this reply is an answer, not a recommendation :idea: .

It's only $25 and you can try it free for 30 days using the site below.

http://downloads.theregister.co.uk/Windows/Utilities/Monitoring/modem-spy.html

[DuaneJackson]

Thank you, I'll give it go.

[MinuWeb]

I am pretty certain there is no legal problems as long as the caller is made aware, just about every bank, insurance company etc has a message at the beginning "this call may be recorded......"

[visagephoto]

There may be a requirement to register under the "Data Protection Act", if these recordings will be retained for training purposes, or contain personal or financial details of the caller.