Advice sort - Virgin cable access problems

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I have Virgin cable at home - great when it is working very fast.

But I increasingly seem to be having problems getting the web sites up at times when I am guessing there are a lot of users (kids on?) normally evening sort of around 6 to 9pm and now during the day time (school hols).

My poker client always works so it is not that the broadband is down.

I can near always (but not ALWAYS) get the google home page and google results and google cached pages for results. But the actual sites I get a DNS error and I think sometimes other things.

Outside "peak" hours it works great.

Is there any setting I can change at my end for anything - it happens with all browsers but there may be something else - or what I can do to get broadband change something at their end.

I rang a while back but honestly cannot remember the outcome. I think they were generally non commital and I got waffle and maybe it is this or this but is is definetely something to do with Virgin.

I tried to work at home today and ended up having to use a Vodaphone Dongle.

I have no interest in changing supplier - well at least for now.
I take broadband only from Virgin and have no normal house phone and it works well price wise. Dongle surfing is to slow.

Sois their anything I can change or try and do?

[LandingNet]

Go to www.speedtest.net and keep a log of the results you're getting - it does it for you and you can download as a CSV file. Once you have built up a list I would give them a call and have a good old fashion moan at them.

I did (I was on a 2mb connection at home and was only getting 1mb) and was told that they had stopped selling the package I was on and had replaced it with a 10mb connection - which oddly was £5 a month cheaper than the 2mb :|

Anyway, my point is that call them and complain - they may just need to upgrade the firmwear in your modem

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I have just upgrade for faster and cheaper just like yourself. But it is not the speed just the not being able to connect at all that is the problem.

Connect to the internet but not able to get web pages up.

[LandingNet]

When did you upgrade? Took around 24-36 hrs for mine resume back to normal. Have you tried turning off the modem for a bit? If you're using a wireless access point you'll be best to turn that off too, then turn the modem back on and wait for the ready lights, then the access point.

Hope it helps

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But none of that would explain why it is okay outside peak hours