Web site not opening?

[Jayne]

Hi,

I've just had a PM from a chap who had told me he couldn't open my web site, has anyone else had this problem. If you have, please let me know then I can try and sort it out.

Thank You

Jayne :D

[SmallBizSoftware]

Looks fine .. either he is wrong or you have a great way of getting us all to look at your site :lol:

[Jayne]

No it was a real PM, he said it worked fine up until a couple of days ago, now he gets nothing. I've just tried it and it came up straight away.

Good idea though, didn't think of it :lol: Could be broken every week now :lol: (only joking)

Thanks

Jayne

[Stephen]

I confess - it was me (not a trick by Jayne!). But it definitely isn't working (though it was the other day!)

Everything else is fine, just Jayne's site. Perhaps a DNS issue? (I get bowbiz.co.uk resolving to 83.245.62.26 - anyone care to confirm they get the same?)

I get the same problem on both IE and Firefox, just in case anyone was wondering!!

How am I going to find my next bakery to buy now? :)

[Jayne]

Thanks Stephen. :D

I'm worried a bit, that others cannot open it. Not a good start to my new business.

So any feedback is welcome and I can send all the info' to my host/designer.

Thank You

Jayne

[Dread]

Works fine for me, ip resolves to the same ip as Stephen got.

Its a mystery...

... or something at Stephen's end. :P

[webit]

I confess - it was me (not a trick by Jayne!). But it definitely isn't working (though it was the other day!)

Everything else is fine, just Jayne's site. Perhaps a DNS issue? (I get bowbiz.co.uk resolving to 83.245.62.26 - anyone care to confirm they get the same?)

I get the same problem on both IE and Firefox, just in case anyone was wondering!!

How am I going to find my next bakery to buy now? :)

Did you get a 404 or 500?

FYI.
Pinging bowbiz.co.uk [83.245.62.26]:

Ping #1: Got reply from 83.245.62.26 in 75ms [TTL=56]
Ping #2: Got reply from 83.245.62.26 in 76ms [TTL=56]
Ping #3: Got reply from 83.245.62.26 in 75ms [TTL=56]
Ping #4: Got reply from 83.245.62.26 in 76ms [TTL=56]

Done pinging bowbiz.co.uk!

www.dnsstuff.com
http://www.dnsstuff.com/tools/tracert.ch?ip=bowbiz.co.uk

everyone brace themselves for Jayne's questions!!! :D

[Stephen]

It's very strange - it doesn't work from other machines where I am, but does work from one of my clients on the same ISP.

I don't get a response from the webserver, so don't get 404, 500 or anything.

A ping gives me the IP, but all requests time out.

2 20 ms 18 ms 18 ms apshg1.ilford.broadband.bt.net [217.47.151.65]
3 18 ms 18 ms 19 ms hsrp.londonlink.net [212.115.32.254]
4 20 ms 19 ms 19 ms lipex2.enta.net [193.109.219.57]
5 20 ms 18 ms 19 ms telehouse-east.core.enta.net [84.45.193.195]
6 19 ms 21 ms 19 ms 84-45-252-146.no-dns-yet.enta.net [84.45.252.146
]
7 * * * Request timed out.
8 * * * Request timed out.


I think it's some form of core routing issue! Anyone else care to post their tracert?

[webit]

Are you behind a firewall thats blocking IMCP (Jayne, it's OK and dont worry). Are the machines (working/non-working going through different hus/routers/VLAN's)?

Hop T1 T2 T3 Best Graph IP Hostname Dist TTL Ctry Time
1 0 0 8 0.4 ms
66.36.240.2 AS0
IANA-RSVD-0 c-vl102-d1.acc.dca2.hopone.net. 255 US Unknown: 80f0d698
2 0 0 0 0.4 ms [+0ms]
66.36.224.242 AS0
IANA-RSVD-0 ge5-0.core1.dca2.hopone.net. 0 miles [+0] 254 US Unknown: 82de8f4b
3 1 3 6 1.7 ms [+1ms]
66.36.224.18 AS3
MIT-GATEWAYS ge3-0.core1.iad1.hopone.net. 0 miles [+0] 253 US Unknown: 82cbf52c
4 7 1 2 1.8 ms [+0ms]
66.36.224.178 AS0
IANA-RSVD-0 ge-3-0-0.ashbb2.ashburn.opentransit.net. 0 miles [+0] 251 US [Router did not respond]
5 1 2 1 1.8 ms [+0ms]
193.251.251.2 AS0
IANA-RSVD-0 teleglobe.gw.opentransit.net. 0 miles [+0] 251 FR Unix: 13:01:33.517
6 82 76 85 76 ms [+74ms]
207.45.223.114 AS0
IANA-RSVD-0 if-6-0.core2.aeq-ashburn.teleglobe.net. 0 miles [+0] 243 CA Unix: 13:01:33.629
7 116 83 100 76 ms [+0ms]
209.58.27.58 AS4788
TMNET-AS-AP if-3-0.core3.nqt-newyork.teleglobe.net. 0 miles [+0] 244 CA Unix: 13:01:33.728
8 90 208 140 76 ms [+0ms]
66.110.8.138 AS0
IANA-RSVD-0 if-4-0.core2.nqt-newyork.teleglobe.net. 0 miles [+0] 245 CA Unix: 13:01:33.801
9 78 78 89 76 ms [+0ms]
207.45.220.38 AS174
COGENT if-2-0.core1.ldn-london.teleglobe.net. 0 miles [+0] 248 CA Unix: 13:01:34. 80
10 77 76 76 76 ms [+0ms]
195.219.96.70 AS7011
FRONTIER-AND-CITIZENS if-4-0.core2.ldn-london.teleglobe.net. 0 miles [+0] 247 EU Unix: 13:01:34.132
11 78 76 79 76 ms [+0ms]
195.219.67.226 AS0
IANA-RSVD-0 ix-9-1-3032.core2.ldn-london.teleglobe.net. 0 miles [+0] 248 EU Unknown: 8363a782
12 77 * 76 76 ms [+0ms]
83.245.62.26 AS0
IANA-RSVD-0
[Reached Destination]bowbiz.co.uk [No PTR] 56 UK [Router did not respond]

[Rob Holmes]

It's very strange - it doesn't work from other machines where I am, but does work from one of my clients on the same ISP.

I don't get a response from the webserver, so don't get 404, 500 or anything.

A ping gives me the IP, but all requests time out.

2 20 ms 18 ms 18 ms apshg1.ilford.broadband.bt.net [217.47.151.65]
3 18 ms 18 ms 19 ms hsrp.londonlink.net [212.115.32.254]
4 20 ms 19 ms 19 ms lipex2.enta.net [193.109.219.57]
5 20 ms 18 ms 19 ms telehouse-east.core.enta.net [84.45.193.195]
6 19 ms 21 ms 19 ms 84-45-252-146.no-dns-yet.enta.net [84.45.252.146
]
7 * * * Request timed out.
8 * * * Request timed out.


I think it's some form of core routing issue! Anyone else care to post their tracert?

Try rebooting your router

Works fine from here!

Rob

[Jayne]

Thanks everyone, panic over..at lease it's nothing to do with my site :D

Hope you get you side sorted soon Stephen :D

Jayne

[Stephen]

Right - getting somewhere! Just spoken with my upstream ISP tech, and from discussing the tracert from my location, it's stopping with enta.net. This appears to be some kind of error in the route that is being advertised by enta from my upstream providers to the hosts.

The problem can't be that widespread if everyone else on here can see, but it definitely exists, and I'm pretty confident it isn't just confined to my site (otherwise I wouldn't have raised it!).

Perhaps one of the hosts on here might be able to shed a little more light on the issue, or suggest how best it can be resolved? Enta's tech (http://www.enta.net/index.php?id=47) might also be able to help, or at least point in the right direction.

Hope this isn't too confusing!

[Stephen]

Rob - reset the router just for my own peace of mind, but doesn't help!

[Rob Holmes]

naa - if the problems with enta.net - (they look like they own the particular network at the datacentre Jayne is hosted at) then enta.net will need to get things going their end.

[webdesignguy]

Looks fine .. either he is wrong or you have a great way of getting us all to look at your site :lol:

lol, great marketing idead, might have to try that one :lol:

[Stephen]

Agreed. Jayne, I'd definitely consider speaking to (or getting your web developer to speak to) enta to investigate further. The tracert I pasted earlier should be helpful.

[Jayne]

Thanks Stephen, I will. Just spoken to Jing and he is having the same problem as you.

Thanks

Jayne

[Stephen]

My pleasure! At least I'm not going mad after all!!!

Good luck.

[Jayne]

My pleasure! At least I'm not going mad after all!!!

Good luck.



No just me....it's all this techy stuff, sending me gar, gar :lol:

Jayne

[SmallBizSoftware]

Not sure if the Amazon links from my site are working? can you all try to buy something please and see what happens.

Thanks

[Jayne]

This is a real problem, i'm not trying to get people on my site. If I wanted that, I would have just ask for people to click on it, because that's what i'm like. My host has already looked in to it and it's something to do with a server/data thing. Not my site. If you want me to click on your site, just ask :D

Jayne

[Ravenfire]

Works fine for me Jayne and the site looks great

[Jayne]

Works fine for me Jayne and the site looks great

Thanks Toni,

My host says it's just one type of server thing thats the problem. Had mine checked out and it's fine. It's not passing data properly, or something like that.

I didn't post it to get people to look at it, Stephen PM'd me to say his didn't work, so I got worried people couldn't open it, so asked on here. I thought it would be OK, but I seems to have anoyed some and I didn't mean to.

Jayne

[TWD-Tony]

It sounds like a routing issue upstream from the datacenter your webserver is located at...

UKBF "Plain English Charter" Translation...

If you imagine that all traffic on the internet runs like cars on a road - then one set of traffic lights around the corner from where your server is have broken - So anyone coming from "that direction" cannot get through... :wink:

[Stephen]

Nice analogy Tony - I like that!!

[Jayne]

It sounds like a routing issue upstream from the datacenter your webserver is located at...

UKBF "Plain English Charter" Translation...

If you imagine that all traffic on the internet runs like cars on a road - then one set of traffic lights around the corner from where your server is have broken - So anyone coming from "that direction" cannot get through... :wink:


Totally get it, brilliant :lol: it's so easy when it's put like that.

Jayne