Need Bank help!

[sparklyscotty]

Hi there. I use Nochex to process my website credit cards. Last month I transfered £100 from my Nochex account to my Bank of Scotland account. However, I realised that the last digit of the account number was wrong. I contacted Nochex, who said that if the account details were wrong, the bank would return the payment to them and they would refund my account.
I then contacted the Bank of Scotland, who said that money would be in a rejection account and the bank that deposited it would have to 'file a trace'.
Nochex says that they can't do this. The Bank of Scotland says they have to.
Given the method of our wonderful ticket-generating, call centre customer service neither company can speak to the other!!!
I am stuck in the middle and don't know how to get my money back.
Can anyone give me any help?

[Stephen]

I don't think there's an easy answer to this - I've had a similar situation with missing payments from a client.

I think you'll find it easier to tackle this from the Nochex end. I can't see BoS doing anything from their side. I don't think BoS would automatically return it to Nochex - such incorrect payments normally go into a suspense account.

I'd go back to Nochex and ask them to request the money be returned. Don't hold your breath though!

Good luck.

[Anonymous]

BOS are right but if you wait it will be bounced back if they can't put it to an account should take no longer that two weeks but Nochex should be able to trace this payment.

[Astaroth]

As others have said, it will almost certainly have gone into the suspense account of the branch which the sort code relates to (unless of cause the random wrong digit does actually equate to another persons account though the last digit tends to be a check sum number so this is highly unlikely)

Nochex are the ones that need to do the work here as they were the depositors though there T&Cs may say that as you keyed in the account details wrong its your loss.