Wayne-SAF
8th July 2009, 13:57
I have recently moved from EKM to Tiger Commerce, Initial thoughts are that Tiger COmmerce blows EKM out of the water on around 90% of the features. It is far superier is almost every way. But I have 2 big issues, one that is very serious, but they hopefully will sort it today, and the other below.
I have a question for everyone who uses various ecommerce providers. Due to the nature of the goods I sell, I only charge when orders are ready to dispatch, soI cannot automatically charge for orders when they are placed.
With EKM and Easy webstore before them, as soon as a customer placed an order stock was allocated. With Tiger, stock is not allocated. Orders are placed to Pending, and stock is only allocated when you dispatch the order, or change the status to new. So in theroy, you could have one item in stock on a Friday night, 20 people place orders over the weekend, and until you manaully change the status to NEW or Dispatch, the system will still thinks you have one in stock. Which to me is a major flaw to anyone who sells items on pre-order, or only charge when the goods are ready for dispatched.
So obviosuly unless something can be sorted fast, I will have to move to another provider asap, as I cannot risk upsetting customers on a regular basis by allowing them to order collectables, that I don't have in stock.
So the question is, how do other ecommerce providers allocate stock to orders? I know EKM allocate it at point of order, but if anyone uses another provider, could they post how their providers systems allocate stock.
I woulkd guess, and hope that Tiger are pretty unique in the way they deal with this, but would be interested to see what others do. Not only that, chances are I will have to move to one of them shortly!!
Cheers
Wayne
I have a question for everyone who uses various ecommerce providers. Due to the nature of the goods I sell, I only charge when orders are ready to dispatch, soI cannot automatically charge for orders when they are placed.
With EKM and Easy webstore before them, as soon as a customer placed an order stock was allocated. With Tiger, stock is not allocated. Orders are placed to Pending, and stock is only allocated when you dispatch the order, or change the status to new. So in theroy, you could have one item in stock on a Friday night, 20 people place orders over the weekend, and until you manaully change the status to NEW or Dispatch, the system will still thinks you have one in stock. Which to me is a major flaw to anyone who sells items on pre-order, or only charge when the goods are ready for dispatched.
So obviosuly unless something can be sorted fast, I will have to move to another provider asap, as I cannot risk upsetting customers on a regular basis by allowing them to order collectables, that I don't have in stock.
So the question is, how do other ecommerce providers allocate stock to orders? I know EKM allocate it at point of order, but if anyone uses another provider, could they post how their providers systems allocate stock.
I woulkd guess, and hope that Tiger are pretty unique in the way they deal with this, but would be interested to see what others do. Not only that, chances are I will have to move to one of them shortly!!
Cheers
Wayne