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View Full Version : At a major crossroads in business - worried.


jd1977
19th September 2005, 20:05
I have run an online clothing company for 3 years now, selling around 7 major fashion labels, 5 via a supplier and 2 through my own wholesale stock. I cannot name the names due to the delicate nature the business is currently in.

A mentor who I use from the princes trust suggested that I apply directly to the 1 brand because they are 80% of the sales, so I would benefit more by processing orders directly, this major brand in fashion sent me applications forms but also contacted my existing supplier (who are authorised retailers) and told them if they deal with me again even on commission basis they will have their account stopped. An example would be Tesco supplying a website with cocacola, and cocacola saying if you continue to do this we will stop trading with you Tesco.

The fashion items were sold at a high street price and were not discounted at all, so my business hasnt done anything personally wrong and the major brand in question has let me apply for an account with them, as I have been honest and open with them, although I have not received the Yes or No yet.

The problem I have is that unless they say yes to trade directly with me, I will lost 80% of my business over night, £300-£500 a day net sales , gone , dead, wiped out forever.

There would be reasons for and against for the Major brand not to stock me, for being that I have built up 3 years of customers and have an affiliate feed of 200+ and wide presence on the web and fashion magazines, wh smith publications etc. and against being I am only an online presence, what worries me is that even though they have let me apply the Major brand have only been known to stock high street shops and fiercly (and I mean major fiercly) protect their identity/brand.

I feel what I have done in applying directly has risked £10 for £100 profits or £10 for nothing at all and possible business closure.

I feel I have taken a big risk and I am at the mercy of this 1 major brand saying 'yes' or 'no' I do stock other names, but they only make up a small percentage of the business online with the Major brand being the driving force of sales.

Via suppliers in the past who I passed my orders onto and they processed and let me have commission, I have built up a turnover of around £half a million in sales, and know if the Major brand say yes I wlil be able to process orders directly myself and go from not much to good money over night, I may also go from that to nothing if they say no, and possible business closure.

They have received my application for an account, do I let them get on with it checking my details, reference, do I mention to them I'm throwing sales away by not having their stock to sell. I just dont know what to do

I'm having sleepless nights, I've worked hard with my site over 3 years, and have had 8 years experience in online retail. (which i briefly mentioned in my cover letter to them)

It just feels such a waste if they do say no, and if I will ever find a wholesaler that stocks their product (very rare because of strict brand control they dont wholesale hardly at all)

jd1977

Cornish Steve
19th September 2005, 20:09
Do you have a Non-Disclosure Agreement in place with the major brand company?

jd1977
19th September 2005, 20:13
I dont have any agreement with the major brand company at present as I have only jsut applied for an account with them.

my ex supplier has an agreement with them, a contract and must not wholesale, although they technically didnt because they processed my orders under their payment system and just paid me as if i was a sale agents.

Jayne
19th September 2005, 20:51
Maybe you could look for a new line to sell, then you can tell these people where to stick it. It's horrible how they treat people just because your a small firm, they think they can walk all over you. They should be glad of all business no matter the size, if they say no to suplying you, you should name them and I will never buy there things again. (That's if I buy them now) :D

Good luck

Jayne

jd1977
19th September 2005, 21:05
Thanks :) I've already got quite a few good customer recommendations, I dont want to say much as it could put me at risk especially at the moment :( but think of the fashion equivilant of CocaCola and the same colour brand label.and you would be close.

The good thing is that they are A) Aware of the presence I have built up and B) have let me apply with them in the first place, so wouldnt of let me apply if they werent serious surely.

Marina Stone
19th September 2005, 21:17
It's a shame you were given this advice, however this may be the opportunity you needed. Your current supplier, according to the wholesaler, were breaking the rules of their contract in supplying you, and if they are so fierce in protecting their brand they could well have found out anyway especially if you have good web presence.

I understand that you are worried at the moment because you may be losing a large proportion of your income but at least this way you have been up front with them and it was you who approached them. It could have been worse if they had approached you trying to find out how you are selling their goods.

Hang on in there and as Jayne says, perhaps you should put your energy at the moment into finding an exit plan.

Jayne
19th September 2005, 21:28
Hi,

Had an idea, lots of budding clothes designers out there, why not see if you could get one on board and start making your own labels :D Start small and run it along side your smaller supliers and if it works..well, money in the bank :D

Jayne

jd1977
19th September 2005, 22:08
Thanks Jayne, that is kind of what I do at the moment, with some small labels, very nice people to deal with and clothing, but the major label has been the driving force of sales and help to sustain the business growth, without them its a bit like a car with no engine.

Jayne
19th September 2005, 22:17
Thanks Jayne, that is kind of what I do at the moment, with some small labels, very nice people to deal with and clothing, but the major label has been the driving force of sales and help to sustain the business growth, without them its a bit like a car with no engine.

Well get one of your posh designs on a celeb' (if you do that sort of thing) and get your name around. All big designers started small, you could be the next big household name. Ebonybaily on here knows about celebs', PM him and ask his advice, he's really nice. I hope you do get big, then you can stick your fingers up at the ones putting you through the mill.

Good luck

Jayne :D

10 Yetis
20th September 2005, 07:25
Could you turn it into an opportunity by going to the next best brand and asking them if you can supply their products.

If you explain the situation, and draw out the fact of how popular/well ranked your site is then they may see it as a chance to get an advantage over their competitor?

In my experience of branding and large companies wanting to protect their brand, they will quite often risk lower sales to ensure their brand is seen in the right place. I think an example would be Levi's stopping Tesco selling their jeans and the FA stopping them from stocking football tops (although I know there was other background stuff going on such as Tesco bulk buying those products from overseas wholesalers).

Regarding your application, (with my ex brand-manager hat on) I think that the fact you sold the products at normal high street retail price will stand you in good stead, as will the fact that you approached them and they did not find out by accident.

Let us know how you get on?

jd1977
20th September 2005, 10:34
Thanks thats good to know, I've felt I've been as honest and open as possible. You've also hit the mark with your example, say no more.

:wink:

I have a meeting with another major brand tommorow, not as popular but still very well known, they seem keen, So I could offer a large part of my site to them.

SillyJokes
20th September 2005, 11:11
I can imagine this must be a nightmare for you but you will pull through it.

Big brands are extremely picky over who they will have selling their stuff as the only way to maintain the high prices is to keep it hard to find and appealing to the punters.

I mean look at poor old burberry - who would be seen dead in that now?

Many have hated online sales in the past because web stores can devalue the goods.

Anyhoo, the point I wanted to make is, you've done it once, you will be able to do it again with or without them and you'll be able to look back on this time with a smile one day! Keep your chin up.

jd1977
20th September 2005, 18:14
Well I'll find out in a week or so :)

Directly they havent exactly been bad to me yet, they have let me apply, have been very friendly and helpful on the phone, its just indirectly i've had the grief if that makes sense.

jd1977
3rd October 2005, 21:19
Well I've had the result I wanted :D they have given me an account and its all gone through, all I need to do now is raise the finance to buy stock.

I've had one or two pushy Shark investors, but there is no way I will deal with people like that, scares me. I've already got as much with the bank as possible. I shall be speaking to my mentor tommorow.

My parents are in the position to help me but they wont, as they think I should make it on my own, which I have so far beating illness and getting this far to obtain a major account :) i'm really proud of myself and know I can do this.

Has anyone else made a go of it in business? with other channels of resource and finance

Marina Stone
3rd October 2005, 21:23
Well done! Business can be difficult sometimes, but when it's good it GOOD!

Marina

Belladonna
3rd October 2005, 21:30
Hi Jd -

You sound like you have had a nightmare! It's a good job it turned out ok in the end!

Presumably you have some sort of statistics available to show the level of the sales you were making online? If so, wouldn't your bank would oblige?

I know banks can be a flippin nightmare but previous trading statistics should stand you in good stead.

Where there's a will, there's a way.......