KPI For Sales Staff Templates

[mubin]

Hi,

Does anyone have a template system that they use for KPI's of telesales staff?

Or is better to just have a white board if you are starting out with a few people?

I liek the idea of using a template because that way it is easier to track things on a weekly basis.

If anyone has a template that they are currently using it would be great if you could share.

[Richie N]

Hi Mubin, you're in recruitment right?

[mubin]

Yes Richie,

This is for something else though. Direct sales agents, as I already have KPI's setup for recruitement.

[Richie N]

Yes Richie,

This is for something else though. Direct sales agents, as I already have KPI's setup for recruitement.

Ok Mubin, as was going to say I have some KPI templates for recruitment.

[smartKPIs]

Hi mubin,

smartKPIs.com contains a user friendly library of well-documented performance measures. At the moment it lists over 3000 KPI examples, grouped in 73 functional areas, as well as 83 industries and sub-categories.

KPI examples for Call center are available on this page: ww.smartkpis.com/kpi/industries/telecommunications-call-centre/

They include:

# Average speed to answer a phone call (ASA)
% Call set-up success rate

In addition to examples of performance measures, smartKPIs.com . also contains a catalogue of performance reports that illustrate the use of KPIs in practice.

Examples of such reports for Call center are available on: ww.smartkpis.com/kpi_examples_in_practice/industries/telecommunications-call-centre/

The website is updated daily with new content, so check it from time to time for additional content.

Please note that while examples of performance measures are useful to inform decisions, each performance measure needs to be selected and customized based on the objectives and priorities of each organisation.

Best regards,
Ophenia Liang
smartKPIs.com

[mrngorickets]

Hi

You can find this info by using search box in the top of website with some keywords related before posting questions.