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View Full Version : Google billing gone mad


Christiane
13th May 2009, 18:42
I've just logged into my account to find that google has added £25,000 yes, twenty five thousand pounds to my balance! I paid my last invoice last week and was up to date. I think something has gone seriously wrong there. I have emailed them.
Can anyone else check their balance?:(

I already suspect that someone from google has used my back up card fraudulently. Not long after putting my new card details in and paying for an invoice, it paid the invoice twice so I was in credit on my google account. But a few weeks later that card was used fraudulently and stopped, with all amounts refunded. I never contacted google about it but I hardly ever used that card (time before that was around November). I've no proof of course, but with this last installment (£25k!!!!), I'm becoming very concerned about their security.

Burden
13th May 2009, 18:58
wowa! is this adwords billing?

Christiane
13th May 2009, 19:02
Yes! I only spend about £1500 to £1700 a month on google adwords. No one has access to my account at the moment. I looked at the changes but there's nothing apart something I added late April. I checked my account only last week as the payment went out on 11th May and everything was fine. Scary!

Christiane
13th May 2009, 19:05
PHEW! It seems they got my message fast! It all looks back to normal and now owe £144. This is so weird........... I wished I'd taken a screen shot now.

Edit to say, should I expect an apology for them nearly giving me heart attack!!! I mean what if they had tried to take the payment and I had that much money in my bank account at the time?

Burden
13th May 2009, 19:28
If it were me i would have been dead on the floor, did they not give any explanation? Just revert it back.

Christiane
13th May 2009, 19:38
Still waiting for a reply to my message, no explanation yet...