View Full Version : Are there Distance Selling Regs for B2B?
SFD
14th April 2009, 17:43
I understand there are distance selling regulations for ecommerce sites selling B2C but what about B2B?
I can only seem to find guidelines for B2C that say B2B is exempt from the regs but I'm not sure if other rules apply.
Has anyone got a link to more info please?:)
cjd
14th April 2009, 18:05
If you sell to business, DSR do not apply. What does apply is your contract or your Terms and Conditions.
SFD
14th April 2009, 18:21
Some sites make you tick to agree to the T&C's, some don't.
Do the sites terms still apply even if you don't have to tick a box?
cjd
14th April 2009, 18:38
If you are not able to prove that your customer has agreed to your T&Cs by ticking the box, how can you then prove he has when you need too?
I suspect that there are ways that a good lawyer can make a case to say that your T&Cs have been accepted without the tick box confirmation but I would not want to rely on it - would you?
OldWelshGuy
14th April 2009, 20:55
if you are selling B2b then DSR don't apply (as already stated), but you DO have to comply with the Electronic Commerce (EC DIRECTIVE) Regulations 2002. I typed it out in full so you can google it and find which parts you need to comply with. :)
othellotech
17th April 2009, 16:10
Is there anything in the DSR that wouldnt be considered basic good practice for any business anyway ? Why would you not want to comply ...
Cromulent
17th April 2009, 22:53
Is there anything in the DSR that wouldnt be considered basic good practice for any business anyway ? Why would you not want to comply ...
Being allowed to cancel any contract within 7 - 14 days (forgot which) could be rather tedious for certain sectors.
Eagle
18th April 2009, 19:52
Out of interest, what about private dealings online or otherwise?
deniser
19th April 2009, 00:22
Being allowed to cancel any contract within 7 - 14 days (forgot which) could be rather tedious for certain sectors.
It's 7 working days usually from receipt of goods.
KateCB
21st April 2009, 12:45
Yes, however if you don't include a delivery note with the cancellation/right of return on it, that can extend to 3 months......! Dropshippers beware - we fell foul of that one dropshipping a sparring dummy to a customer direct from the manufacturer - our delivery note was obviously NOT delivered with the parcel and when the guy wanted to send it back for refund 9 weeks later, we found that we didn't have a leg to stand on!