Part of FVF refunded in Ebay?

[dingbat]

Anyone got an answer to this one. I placed up some buy it now items on ebay. Customer bought several but now wants to reduce the order by one.

I've already refunded the money for a single item but what about the final value fee to ebay - how do I get that reduced. Seems the only option in ebay is to either want it all back or none.

Any ideas on what I can do...or what I should do, folks? :)

[KidsBeeHappy]

There used to be an option in the dispute process that let you state that you'd agreed a lower quantity/price. And this reduced the fvf accordingly.

[dingbat]

There used to be an option in the dispute process that let you state that you'd agreed a lower quantity/price. And this reduced the fvf accordingly.

I'll have another look...cheers.

[dingbat]

No...doesn't have that option on my screen.

[BootCamp]

cancel the whole lot, get him to agree to it, and relist including a small re list fee, for hom messing you about, as a buy it now for one item.

You will get a full refund of your FVF

[Christiane]

BootCamp is right, there's not many ways round it.

Have you asked on the ebay forum?

[dingbat]

I'll try and cancel but I've dealt with this dude before and he's a bit of a twit. I'll see what happens.

Haven't asked on the ebay forum...but I'll have a shufty.

[TotallySport]

go into ebay, the drop down menu at the end mark it as payment not received, then go to the drop down list and at the bottom should be a report a dispute on this item or something similar select that and go through the screens.

[Mister B]

What's the amount in question? Is it really worth the hassle?

Mister B

[dingbat]

What's the amount in question? Is it really worth the hassle?

Mister B

Five million pounds. With fees at almost 10% of the price it does matter now.

Actually, I've sorted it now. He's cancelled the whole thing.

Ta everyone.