Web Creation UK - anyone use them? [Archive]

MrMen

30th March 2009, 10:44

Please don't use these people. I have joined this forum as i really can't see someone go through what i have. They will take your money, send all your info to someone in India and then not bother with you again. Your site will be late being completed and if you are really lucky like me you will have a copyright case on your hands from where they copy the site that YOU put on your brief to them (you have to tell them what sites you like as required fields). They might be cheap but you certainly get what you pay for. If you want any info on this then please PM me. I am not a competitor which is what they would have you believe!

streetslocal

30th March 2009, 13:56

Elvis once sung Suspicious Minds.............:rolleyes:

And i think i may have one right now...

streetslocal

30th March 2009, 14:07

:rolleyes::rolleyes:
Track covering maybe:eek:

MrMen

30th March 2009, 14:09

:rolleyes::rolleyes:
Track covering maybe:eek:

Is this aimed at me? Like i stated, i can offer proof if the OP wants it.

DambTech

30th March 2009, 14:18

work is done overseasThere are a few problems with working with overseas companies the main one been the time difference and when you will be able to speak to someone.

Try a few things before you make your mind up, send a email see how quick they reply to it and ask for a list of customers so you can confirm there service. Going by price alone is not really a good reason to go with some you need to check what there support is like.

Hope this helps.
Cheers
Dave

Mister B

30th March 2009, 14:21

Out of curiosity Deniser, are you in dialogue with anybody from the forum?

Mister B

fisicx

30th March 2009, 14:22

It's not the price or even the fact that they oursource. The problem is that there is no support. Once the site has been delivered you are on your own, any requests for changes are met with silence. And getting hold of the source code is almost impossible as is transferreing to another host.

david8765

30th March 2009, 15:50

External reviews seem good
Have you actually met someone who has used them or is this based on net research?

prices are incredibly low

there is a big difference between cheap and value for money. There are many ways of producing websites that are very cheap but most of the time you will get what you pay for.

work is done overseas

When we design websites for clients we have an ongoing relationship with them. We get to know our clients as people as well as the business they run. We constantly seek feedback throughout the design and build to make sure they get the exact website they need and want. We certainly feel this relationship is vital when creating a website and indeed goes beyond finishing the website as we support clients in making the most of the new site.

You wont get anywhere near the same level of input if they are building it overseas infact I doubt you will get any information about the site until its finished.

The thing is that websites are tools, make sure you dont get a tool that doesnt do the job it was suposed to.

maryum

30th March 2009, 16:47

I have worked with them they have really professional staff so you can easily continue with them without any hesitation

Blush

30th March 2009, 18:34

I would be wary, I prefer to work with someone I can meet face to face.

deniser

30th March 2009, 18:40

Out of curiosity Deniser, are you in dialogue with anybody from the forum?

Mister B

Not sure what you mean?

deniser

30th March 2009, 18:49

The sales team is very responsive. I have no problem with the time difference and prefer to deal by email anyway - I do this with my existing web developer who is less than a mile away! Hosting wasn't an issue either as we had already agreed that I could host it elsewhere.

One important issue for me was having an ongoing relationship after the site has been handed over to make later changes and updates (that's the problem I am facing at the moment) and that question wasn't answered satisfactorily so I won't be going ahead.

I think in certain circumstances - if you need a straightforward site and can specify exactly what you want - this could be a great value for money transaction.

Crystal07

7th April 2009, 14:53

Hi Mr Men, I was stupid to get involved with WebCreationUK and I regret the day I paid them deposit for the site. IF ANYONE IS THINKING OF USING THEM PLEASE DON'T! I paid them deposit 4 months ago and we still don't even have a home page designed. There nice when selling but don't want to know once you've paid the money. Mr Men, can you get in touch to share the experience, please? I am going to take this company to court as have no other options left.

haversackboy

7th April 2009, 15:10

hi all

i have had a few sites developed with webcreationuk and although i have had a few communication issues durring the development process i have always found it easy to get hold of someone in the head office or request a call back.

dont get me wrong i have had better customer experiences with uk based designers but the saving and quality of work with this company really did outweigh any delays i had. also i found them very responsive with the aftersevice i requested and often did things (like transfer my hosting) fee free.

all i can suggest is to give the company a call and leave a message if you cant speak to one of the team... this always worked for me :)

Crystal07

8th April 2009, 09:07

Haversackboy, can we all see the links to your "few" sites? Of course you can call a company, but sales team is not the one who is doing the site. Your designer is based (I am guessing) in India with grasp of English below basic. Scary... Anything I asked for to do was ignored and designs I received were so basic that a 5 year old can do better job.

Ali-v-8

8th April 2009, 11:24

I think you should use a uk based company who you can call.
post your requirements and see what people offer you.
I have had quite a few client who have purchase websites from companies who outsource to India.
I cant say design is bad but from an SEO and User experience point of view i would object.
When you receive your website changes will take a long time to implement.
A lot of the time the content is copied from another website.
Laws in India are totally different to UK so any refund issues you can forget it.
Buy British.

fisicx

8th April 2009, 11:41

hi all

i have had a few sites developed with webcreationuk and although i have had a few communication issues durring the development process i have always found it easy to get hold of someone in the head office or request a call back.....

There is always the suspicion that first time posters who praise a company either work for that company or have been prompted to make the post. So to ally any doubts as to your veracity, can you tells us which sites they built for you?

Ali-v-8

8th April 2009, 11:46

There is always the suspicion that first time posters who praise a company either work for that company or have been prompted to make the post. So to ally any doubts as to your veracity, can you tells us which sites they built for you?

Yes and also a DNA sample to prove you are the actual owner. lol :D

But It is strange that they pop up from no where with no example.

haversackboy

8th April 2009, 17:11

i guess it could be suspicious that a person turns up and praises a company when forums of this nature are generally used by those hell bent on complaining ;) dont worry i do my own fair share of complaining as well and thought my commetns were honest and balanced

my primary site is frances rose feel free to take a peek :) (sorry i cant post a link)

david8765

8th April 2009, 17:23

Surely you are not saying its possible for companies to monitor forums for people saying stuff about them so they can pose as happy customers and give good feedback????

Jenni384

8th April 2009, 17:27

A client of mine was seriously hurt by WebcreationUK.
Please leave well alone.

fisicx

8th April 2009, 17:43

Surely you are not saying its possible for companies to monitor forums for people saying stuff about them so they can pose as happy customers and give good feedback????

Err yes, they will use Google alerts and other tools to see who is looking for their site. And the fact that haversackboy hasn't responded sort of confirms our suspicions.

dingbat

8th April 2009, 18:08

They seem to have a good portfolio but the company I used did too and my work was nothing like their examples. So, always hard to tell.

How do you even know you're dealing with someone in the UK? Any company can claim they are doing the work here and still be outsourcing.

Kev Jaques

8th April 2009, 18:18

I can't outsource, I'm a control freak lol :)

Jenni384

8th April 2009, 18:38

bcmedia

8th April 2009, 19:07

Given the current financial climate, wouldn't you rather have the warm, fuzzy glow associated with sourcing the work to someone local who would be grateful for the work rather than shipping it off to India?

SLF

8th April 2009, 19:18

yeah ive had a few dealings with them and they seem decent

check my website

I checked out your website pal..... and you will be distraught to hear it fails W3C by many barge poles end to end - probably those belonging to those pirates who keep robbing people. There are loads of errors for CSS and HTML and that's only the start. Loads of issues AND very poorly structured and poorly optimised with wrong keywords.

Please don't recommend based on your own site when you don't even know how poor your own site has been constructed. I know that's perhaps not your fault and done in blissful ignorance, another victim, but join the rest of the victims here and stick in a bill for a refund.

OldWelshGuy

8th April 2009, 19:37

C'mon, let's try and keep this polite gents :)

bcmedia

8th April 2009, 19:47

lol, so I wasn't the only one who felt that was unduly harsh?

OldWelshGuy

8th April 2009, 19:58

I wondered if I was pulling the tigers tail or not. That is the only problem with the written word!

dingbat

8th April 2009, 20:51

From my client's experience, it is all outsourced to India.

I'm about to use a company in India (no UK middle men!) but they have very good feedback. Watch this space on how I get on.

SLF

8th April 2009, 20:51

OldWelshGuy

8th April 2009, 21:22

I was polite if you are referring to my post! It was constructive and if your gonna come on a forum and make a recommendation based on your own experience and evidence, be prepared to back it up. This IS a forum for debate and discussion after all. And my post is VERY pertinent to the OP because it highlights their level of work clearly demonstrated and highlighted by at least one customer.

Not sure if you were replying to my comment, but I wasn't talking about the content of what you said, I just thought that

I checked out your website pal.....

Appeared a really aggressive way to open a post :) You might well be right in as much as he/she could be a plant, but then again might not be, and we might never see them again.

personally I don't give a rats fart if a chunk of code validates :D As long as it renders properly in IE, FF & opera (with safari as a bonus), I am happy with it. Clean code doesn't help with regard SEO (unless the code is so bad it wont render, but I mentioned that above).

The problem with websites is that much of it is in the eye of the beholder, one mans meat is another mans poison. If it looks right in browsers, if it ranks well, and if it converts well, does it REALLY matter that there are 23 W3C validation errors?

As I say though, it wasn't WHAT you said I made the comment about, rather the WAY it was said.

No offence intended.

mke

8th April 2009, 23:02

does it REALLY matter that there are 23 W3C validation errors? Especially when altering one obscure element cures the lot, simply 'cos you got the doctype wrong in the header? :rolleyes:

I don't disagree on the language issue either, but the pal bit is probably more of the slapdash typical today - statement, not criticism, language is dynamic and changing - use of language than any intended aggression. Indeed the intention was probably fraternal! :eek:

We are of another generation, OWG. :)

Crystal07

9th April 2009, 07:54

Web Creation UK have lots of unhappy customers, but check review centre.com they are getting reviewed twice a day by "happy customers" and no examples of sites. They must be very productive :). Somehow my review hasn't been even posted also it only had facts. I know someone who had the site built by them but he is so unhappy with the outcome he is using another company to rebuild the site.

If you are still thinking of using them be aware of their terms and conditions:

3. "Email will be the method of contact with regard to all communication. Although WebCreation UK Ltd can be contacted by telephone, we will use email as our method of communication."

This is their way not telling you that although our company name is UK we don't have UK based designers. Therefore you can't speak to one. You can call the office, but they have no clue about the project as all they do is sell sell sell!

4. WebCreation UK Ltd will only commence work on a Project after receipt of a non refundable, 50% deposit of the quoted Project fee from the Client.

They know how bad their work is therefore afraid that you will be so unhappy that ask for money back. They will tell you its non-refundable and will hope that you will walk away and they get half of the money for doing not much. They will also tell you that your deposit was "used up" on their developer, time and admin charges!

I agree with Ali-v-8 Buy British although that is what I thought I have done...

I can also understand dealing directly with company in India at least it is fair. You probably get a good deal and they will probably be responsive.

I object to companies using UK name and hiding the fact that they use oevrseas developers. You wouldn't suspect a thing until you have paid and the project was assigned. Their argument is that they are not outsourcing it is part of our company based abroad.

I am not mentioning their lack of care and attention to the project. The examples of their work on the site don't have anything in common with what you get as a customer.

streetslocal

9th April 2009, 08:03

Incase you want to write to them:

WEBCREATION UK LTD
SUITE 1
51 FORE STREET
TROWBRIDGE
WILTSHIRE
BA14 8ES
Company No. 05626723

Status: Active
Date of Incorporation: 17/11/2005

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
7260 - Other computer related activities
Accounting Reference Date: 30/11
Last Accounts Made Up To: 30/11/2007 (TOTAL EXEMPTION SMALL)
Next Accounts Due: 30/09/2009
Last Return Made Up To: 17/11/2008
Next Return Due: 15/12/2009

SLF

9th April 2009, 09:06

Wow, I never realised that starting a post with

"i've check out your website Pal...."

appears as aggressive. I would hate to think what appears as a death threat...

"I think your website sucks and is the worst i've seen in ages..."

:D:D

bcmedia

11th April 2009, 14:54

I was polite if you are referring to my post! It was constructive and if your gonna come on a forum and make a recommendation based on your own experience and evidence, be prepared to back it up.

:) Where did you learn etiquette? The gorbals of Glasgow? (I'm Scottish before the PC squad kicks off).

lol "See you, Pal, your gonnae get it if ye don't fix yer site"

Joking aside, I see your point, but I think you could have sounded it a tad more diplomatically!

SLF

11th April 2009, 20:44

ah but I wasnt saying in that context, I was using the word Pal as a friendly word, rather than as 2 guys use it when squaring up to each other eg 'look, pal' - do you see what I mean? Its very very difficult when you type something and its read 2 ways. It sounded ok to me cos I wasnt thinking anything bad. I can now see how you guys must read it, but thats not what I meant it as. I wonder how many times your words have been misconstrued on the forum ion a way you never meant? you and many others plenty of times I suspect.

Dan Healthcare4all

11th April 2009, 20:46

Our site was created by them - the project was outsourced to India without telling us and took around one year to complete (nowhere near the estimated 6-8 weeks. The programmer's grasp of English left a lot to be desired and we now use another company to fix all the problems Webcreation left behind. Although we were initially pleased with the result (not the time taken), we now appreciate that their work was not of a good standard and we would have been much better off using someone else.
Please let me know if you need any specific information.
Daniel.

SLF

11th April 2009, 20:48

I often wonder if these kind of threads are posted on purpose to raise issues that can be googled, rather than a genuine query of how good they are.

Virtually9-5

11th April 2009, 21:57

I have not had an experience with the particular company but I do have to come to defence of reputable programmers based overseas. It is not possible these days to have every programming skill that a client requests however, I have built my outsource team of 16 who are based in UK, USA, Russia, China and India over 15 months and tested them with my own sites and graphics first. My team are fantastic their english is exceptional my web project manager who is based in India studied at Cambridge and worked in the UK for 8 years before returning back to India to start his own 8 strong web design company.

Certain companies in the UK outsource to India due to the cost savings however being the pesimist that I am I have always worked on a rate very close to the pound and given bonuses where they have worked above and beyond. My clients are delighted with both the service and standard of sites built. In the main is its down to your communications with your project manager/designer. I conduct a full client mock up proir to programming this ensures that the clients get want they want. I dont host any of my clients sites to ensure that they are fully in control of their domains and hosting.

I cant say it has been easy finding people you can trust but have found mine and we work fantastically as a team across all languages and time zones when the project demands - just gets a bit crazy when everybody is conferenced on googletalk.

If you need any assistance / advice shout... and we will try to help where we can, we have picked up several clients recently who have had a experiences similar and we have been able to help where possible.

Sam

memyselfandi

17th June 2009, 09:45

fisicx

17th June 2009, 10:10

It will probalby be a proprietry shopping cart - this means if you want any changes then you have to pay them.

Becky Midgley

17th June 2009, 10:14

Hi,

I am new to this forum but have also had a bad experience with Web Creation UK. I now make all the alterations to the site myself and have had to learn everything from scratch.

I am having difficulty trying to find which shopping cart they use as I want to utilise SEO for all my products by using independent Meta Tags for each product. However I am struggling to find out how to do this so I am hoping that with the name of the shopping cart I may be able to find the code.

Hope someone can help.

Thanks

Doesn't take a genius to work out that you are a competitor, so a little unfair of you to come on and slate Web Creation and claim you had to learn how to do everything from scratch. If this is the case, you have done very well by the looks of your website/company!

Our members are very savvy; they will sniff you out as a fraud!

James.Dunford

17th June 2009, 10:17

Wow i was considering using them as they are very local to me, about 15 minutes away! Glad i saw this!!

memyselfandi

17th June 2009, 10:32

If you mean I'm a competitor within web design then I'm sorry but your wrong. I have been on basic courses to learn basic PHP and HTML but thats about it. The alterations I have made on the site are very basic and have looked at other code on other pages and copied it where applicable.

I am a Graphic Designer by trade but have always struggled to understand the developing side of the web so I can confidently say I am not a competitor in anyway.

I have not slatted Web Creation UK, I stated that I personally had a bad experience which I have not gone into detail about as this is between me and Web Creation UK.

All I am trying to do is find out how to add meta tag info for each product as currently it displays the same meta info for each product which I have been told isn't the best way for Google and each product should have it's own Meta info. If I am wrong then I'm sorry to have bothered anyone.

los_design

17th June 2009, 10:53

Just to add my two penneth

As with every company, you can please some of the people, some of the time etc...

But when you are deciding to use a company, remain objective. Have clear expectations set in your own mind and convey them fully to the company whom you have approached.

For my part, this is how I would appraise a service (and this is what I convey to clients too)

Clearly define my project scope
Create a checklist of task I want completing
Define a FIRM completion time for the project
Impose strict time delivery penalties
Expose/probe for any hidden costs
FIX THE PRICE OF THE PROJECT
NEVER pay for a service/project unless you are comfortable
If it is a web design project, pay a DEPOSIT ONLY
If they do not wish to play ball with these requests, then IMHO, they are not worth dealing with,

bdw

18th June 2009, 09:36

I bet some of you guys who are praising outsourcing were the first to complain when your bank moved its call centre to Mumbai. :p

finnarts

12th November 2010, 14:29

Please, please please DO NOT use this company. I am about to embark on a legal battle with them. They do use overseas webdesigners, who I'm sure only get a fraction of the full commission cost. Ive had trouble from day 1 and will now have to pay another designer to fix everything.
I'm a reasonable person, who never complains about anything. But Ive been in floods of tears over this, and I always think if they're charging VAT, they must be generating a lot of business. But there are very few happy customers, and this company should be on Watchdog!!
Their site is very slick and inviting, but thats where it ends. The site they built was not worth the money I paid. Ive been stung really bad, and used money that I didnt really have to spare!:mad:

iboxsecurity

12th November 2010, 20:34

we have taken on board at least two clients who got ripped off by webcreation - lord knows HOW they get away with such shoddy work and service.

finnarts

12th November 2010, 21:38

I normally hate complaining and never make a fuss, but I feel now more than ever that Ive been ripped off by this company. The Asians who are building the site probably get a fraction of the money, while all the management lot are driving around in brand new Audis or better! I think we should complain to Watchdog and see them squirm!:D

bdw

13th November 2010, 10:23

Doesn't take a genius to work out that you are a competitor, so a little unfair of you to come on and slate Web Creation and claim you had to learn how to do everything from scratch. If this is the case, you have done very well by the looks of your website/company! Our members are very savvy; they will sniff you out as a fraud!

Becky, I am intrigued (and perhaps not quite savvy enough). How did you come to this conclusion?

quikshop

13th November 2010, 10:37

Becky, I am intrigued (and perhaps not quite savvy enough). How did you come to this conclusion?

Probably for the same reason I did. First time poster, nothing to offer but negative comments. The vast majority of first time negative posters are competitors of the company getting the criticism, the SEO threads are full of them :)

bdw

13th November 2010, 10:55

As I say perhaps I am not savvy enough but I fail to see how someone who sells ladies clothing could be in competition with a web design company? The subsequent reply from the "accused" suggested to me that the post was genuine enough.

I am just concerned that an admin saw something that triggered her accusations and I seem to be missing it?

bobbyparker

13th November 2010, 13:32

I am currentely under contract with Webcreation UK. It's very misleading, they pitch to you and make everything sound great without any indication that they're going to send the project to India.

There's SO many spelling mistakes it's untrue, and it takes days to get them fixed.

I've currentely paid 75% of the total fee, unfortunately that business went down now I'm stuck with the site and the remainding 25% still needs to be paid.

I'd be grateful if somebody could check over my site?

http: //dev.webcreationuk.com/bhushan/bobby/cart/index.php

Esk247

13th November 2010, 16:16

bobbyparker

13th November 2010, 18:20

I think it depends which designer you get given...

bdw

14th November 2010, 11:13

But how do they keep going and generating return customers when there are supposedly so many bad stories about them?

Simply because most people do not do their homework properly and take their claims at face value.

If a web designer makes a hash of things locally they disappear pretty quick
I don't think so. Most web designers work nationally or even internationally. I could not sustain my business through local work. This means that local reputation may not be that important.

dingbat

14th November 2010, 12:37

But how do they keep going and generating return customers when there are supposedly so many bad stories about them?

If a web designer makes a hash of things locally they disappear pretty quick, mistakes are ok but over charging or ripping people off lands you in hot water and your business quickly goes under.

Combination of which designer you get and how easily satisfied people are.

I've had plenty of experience of web designers. This trade is giving car mechanics and builders a run for their money when it comes to rip offs and dodgy work.

Smarter Webdesign

14th November 2010, 12:41

Simply because most people do not do their homework properly and take their claims at face value.

I don't think so. Most web designers work nationally or even internationally. I could not sustain my business through local work. This means that local reputation may not be that important.

I have to agree. I am currently doing some work for a German company as well as people in the US.

The % of work I do for people in the same city as me is very low (for now)

bdw

14th November 2010, 12:47

This trade is giving car mechanics and builders a run for their money when it comes to rip offs and dodgy work.

That is unfortunately true. Like the above mentioned there are no major overheads involved in setting up in website design.

I have always emphasised the importance of checking that any company (not just web designers) has genuine and verifiable testimonials.

crafty-yarner

23rd May 2011, 14:22

stleacy

28th May 2011, 10:30

I have just finished dealing with these people. It took over 4 months to get a very basic website up and running. I have had problems wth links not working, backgrounds changing randomly, the content management system is a nightmare to use, they short changed me on the amount of pages and had to be pulled on it, they don't read your emails properly and make changes you requested, they mis-spell words (looks very unprofessional for your company), links took potential customers away from my site when they were clicked, the outsourcing means the designers need guidance at EVERY little stage, they even attached a map to my contact page which was totally incorrect..... The list goes on.

I have now paid for the website to go live as I am just sick of dealing with them. I am a builder and this should have been a straight forward task but instead has caused a whole load of hassle. I am still not happy with the finished product and will most likely have to pay another designer to re-do it within the next 18 months.

Do yourself a favour and pay the extra for someone based in Britain who can deal with matters over the phone.

Mollart

24th June 2011, 21:51

Hello Everyone.

I've been reading through this thread and felt compelled to comment. I have to say it, I can't hold it in any more...

PLEASE FOR YOUR OWN SAKE DO NOT USE WEBCREATIONUK, THEY ARE A CANCER TO UK WEB DESIGN.

I hope this message is clear enough. They under-charge for a simple reason, they have no intention of giving your website the care and attention it needs. Creating a website in some cases is a labour of love for your ideas and planning. In other instances it can be a straight forward proven system to get your goods for sale, whatever the case. The worst possible choice you can make is using this company, they are shockingly bad. How they haven't been shut down for bad practices is quite frankly beyond me.

I've had a few clients that have come from WebCreationUK, they are nervous about what they are now buying and have been badly let down in the past. I've even done bits for free because I feel so sorry for some people.

Do I run a rival company? Yes Do we do a much superior job? Yes Do I care if you buy from us? No, it's your own choice, just please make a good one or you will be throwing away your money and months of your life and getting a shoddy website that looks about 5 years out of date before you've begun and a whole load of stress from the time and money you've wasted in return.

Please don't be taken in by any good reviews, they promise some people free adwords on Google in exchange for good reviews and the rest are just a bunch of crap they've made up. If you go for the cheap option, you will be taken for a fool by WebcreationUK.

PLEASE do your research, do searches for webcreationuk problems on Google, and that's not even the half of it!

uanbryn

9th August 2011, 21:48

I am currently having a web site built by Web Creation UK and like other posters I also thought it was a UK based company due to its name. After paying 50% deposit and noticing many, many grammatical and spelling errors I had my doubts that the site was not being developed here in the UK. I called the head office and asked to speak to my developer and was told she wasn't there. I asked what time she would be in and the receptionist gingerly told me she was based in another office. When I persisted and asked where the office was, I was then told it was in India. Eighteen months down the line and 75% of the payment made, I am no nearer getting my web site completed. Yesterday I emailed them again to point out more errors only to receive a reply back that I should pay the balance and they will amend any problems afterwards. Needless to say I have insisted the site is correct before it goes live and before any further payment is made. I am really annoyed that I didn't do more research into this company and I would certainly not recommend them.

Ali-v-8

11th August 2011, 12:07

If the job isnt done then dont pay.
Most website designer do take deposit on work to be done usually 50%
But for you to have paid over that is not advisable.

I am currently having a web site built by Web Creation UK and like other posters I also thought it was a UK based company due to its name. After paying 50% deposit and noticing many, many grammatical and spelling errors I had my doubts that the site was not being developed here in the UK. I called the head office and asked to speak to my developer and was told she wasn't there. I asked what time she would be in and the receptionist gingerly told me she was based in another office. When I persisted and asked where the office was, I was then told it was in India. Eighteen months down the line and 75% of the payment made, I am no nearer getting my web site completed. Yesterday I emailed them again to point out more errors only to receive a reply back that I should pay the balance and they will amend any problems afterwards. Needless to say I have insisted the site is correct before it goes live and before any further payment is made. I am really annoyed that I didn't do more research into this company and I would certainly not recommend them.

mrd1980

18th August 2011, 17:18

Hi guys, i just joined to add my experience with webcreationuk.

I was advised on a 6-8 weeks lead time, as it was imperative I had the site ready for when our company moved into our new office's, I'm still awaiting completion 7 months on. I wasn't told that the website would be outsourced, if I did, they wouldn't have got my business. I also believe in face-to-face or telephone interaction, AGAIN I wasn't advised emails where the only communication, and now I have just been told, they have a support team, well why didn't they call me to support!

In addition, all the links designs and websites I sent over where a complete waste of time, because they didn't get anywhere close to what I require, I have lost hope. I have to mention I have had a decent experience with the UK team. I actually feel really ripped off, as the Indian developer have almost 1000% less.

Now I'm stuck, I have a website which still need loads of work, because it wasn't kept to its brief, but I have lost hope, I've also paid 75% of the cash, and its hopeless.

Guys Be careful

j600com

19th August 2011, 16:45

I'm thinking of using Web Creation UK for a new project. External reviews seem good and prices are incredibly low - work is done overseas.

Has anyone any experience of this company?

We've rebuilt LOTS of their sites. Make sure you contact their clients for a true reflection of this "UK" company. If its CMS you'll be fine, but if its eCommerce its a different story. You might also want to read this: http://www.trustpilot.co.uk/review/www.webcreationuk.com - and note the volume positive reviews that are in "broken english" ;)

AsifHussain

6th September 2011, 18:54

Has anyone taken them to court?

I, along with a friend, had a website designed by them. What a mistake that was! They promised us 3/4 months and it took almost 18 months! There were so many problems it was unbelievable. Finally it went live in June 2011 but there are always bugs. Things always stop working and we have to contact them to fix them. Then when that's fixed something else will break down. It's an absolute joke.

bdw

6th September 2011, 19:29

What I don't understand about this is that we are UK based and actually cheaper than them. Provided the client makes all the material available to us we can turn out a brochure website in two or three days and an ecommerce site in a couple of weeks.

:| Why on earth do people see their offering as a bargain? :|

.

j600com

23rd September 2011, 10:37

AsifHussain

23rd September 2011, 18:56

Are you still having problems with them now? Has the situation got any better?

No it hasn't got any better.
We have an issue where the website performs fine for 2/3 days and then performs EXTREMELY slowly for 2/3 days. The person who coded the website has come back and said that one of the functions we have is causing it to slow down and it is also due to the number of members we have. Basically each member is given a star rating depending on how much they post, whether they have have a completed profile etc. The minimum stars is 1 and the most of 5. We only have 150 members. Apparently that is causing the system to slow down. But if that was the case it would be slow all the time not sometimes. I'm so pi**ed off with them as this is a basic function and we told them we needed it and now they are making excuses. It took them 16 months to code the things when they told us it would take 3/4 months and it's been live for 4 months and it's never worked like it should, there are always issues.
I would like to take legal action against them but I'm worried it will take too long and also because I don't know if I'll be successful or even if I am what they will have to do.
:mad::mad::mad::mad:

j600com

23rd September 2011, 19:50

AsifHussain

23rd September 2011, 19:55

There seems to be 1000s of complaints about them I must admit. I have actually spoke to a few of their clients/ex-clients over the years who were considering going to watchdog (not sure if they ever did? But I've never seen anything?).

Have they tried to fix the situation or compensate you in any way?

They suggested a 'solution' which will mean the function will not work as it should. They suggested the rating system woud only get updated twice a day at night and not instantly! They also seemed to imply hat it was partially due to the number of members. I mean come on we only have 150 members so far, when we get more then the problem will come back. Personally I don't think it's to do with that function, I'm beginning to believe it's their crappy coding.

AsifHussain

27th September 2011, 16:51

Is there anyone else here who has had problems with them in the last 12 months? Please pm me.

domains

27th September 2011, 17:19

A client of mine was seriously hurt by WebcreationUK.
Please leave well alone.

did they bang their heads from falling over at the prices quoted :rolleyes:

where there's blame there's a claim Jen :D

FreshPage Web Design

27th September 2011, 17:30

No it hasn't got any better.
We have an issue where the website performs fine for 2/3 days and then performs EXTREMELY slowly for 2/3 days. The person who coded the website has come back and said that one of the functions we have is causing it to slow down and it is also due to the number of members we have. Basically each member is given a star rating depending on how much they post, whether they have have a completed profile etc. The minimum stars is 1 and the most of 5. We only have 150 members. Apparently that is causing the system to slow down. But if that was the case it would be slow all the time not sometimes. I'm so pi**ed off with them as this is a basic function and we told them we needed it and now they are making excuses. It took them 16 months to code the things when they told us it would take 3/4 months and it's been live for 4 months and it's never worked like it should, there are always issues.
I would like to take legal action against them but I'm worried it will take too long and also because I don't know if I'll be successful or even if I am what they will have to do.
:mad::mad::mad::mad:

This sounds extremely likely to be a hosting problem. Your site is probably being hosted on a server which is shared by other websites, so if they are getting high traffic (or even worse, if they are getting a denial of service attack) then your site will also be slowed down. How much are you paying for hosting if you don't mind saying?

deniser

27th September 2011, 18:14

Gosh, can't believe this old thread has been revived! What a can of worms I opened up!

For the same project we got quotes ranging from £1,000 to £100,000!

domains

27th September 2011, 18:28

Gosh, can't believe this old thread has been revived! What a can of worms I opened up!

For the same project we got quotes ranging from £1,000 to £100,000!

the oldies are the goodies!

if anyone has super bad issues, one of my centers is 7km away from theirs :p

however, a number of UK DCA's have failed big time to get anything back from anyone who holds nominee shares in the holding company...

how about a nice group sue instead of a group buy!

domains

27th September 2011, 18:39

Gosh, can't believe this old thread has been revived! What a can of worms I opened up!

For the same project we got quotes ranging from £1,000 to £100,000!

Was that including court fees :D

AsifHussain

28th September 2011, 19:19

This sounds extremely likely to be a hosting problem. Your site is probably being hosted on a server which is shared by other websites, so if they are getting high traffic (or even worse, if they are getting a denial of service attack) then your site will also be slowed down. How much are you paying for hosting if you don't mind saying?

It's free for the first year with the company who designed it. I think it's a combination of bad coding and rubbish hosting. Are all shared servers this bad? We could change but if the problem is still there then they won't touch the website again. But if we stay there we're constantly going to have a slow website. Dedicated servers are too expensive for us.

FreshPage Web Design

28th September 2011, 19:35

AsifHussain

28th September 2011, 19:38

You can have shared hosting which is fast. It all depends how many websites are being crammed onto the same server, and how much traffic they get.

You can get virtual private servers which are cheaper than dedicated but ensure you get an allocated chunk of resources at all times.

How can I check how many websites they have on their server and how can I find a shared server which is going to be faster? (I'm sure they all claim to be brilliant)

Chunkford

29th September 2011, 08:21

How can I check how many websites they have on their server

Search google for 'reverse IP check'
That will provide tools to find out, but take the figures as a rough guide

Smarter Webdesign

29th September 2011, 08:34

Search google for 'reverse IP check'
That will provide tools to find out, but take the figures as a rough guide

Does that not only show for each ip? If you go with a reputable host you dont need to worry about overcrowding, if you want to pay a dollar a month for unlimited hosting then you can bet it is crowded ;)

Chunkford

29th September 2011, 09:20

Does that not only show for each ip? If you go with a reputable host you dont need to worry about overcrowding, if you want to pay a dollar a month for unlimited hosting then you can bet it is crowded ;)

It will give you a rough guide though, but like I said, take it with a pinch of salt.

But like someone's already said, I would go for a VPS. The cost of these nowadays are negligible, and you have some degree of control and peace of mind then.

FreshPage Web Design

29th September 2011, 10:13

Unfortunately shared hosting is one of those situations where its virtually impossible to tell the quality of without trying it. It's a bit like ISPs in that respect. The only way to get an idea is to look for reviews of the web hosts.

AsifHussain

29th September 2011, 13:43

It will give you a rough guide though, but like I said, take it with a pinch of salt.

But like someone's already said, I would go for a VPS. The cost of these nowadays are negligible, and you have some degree of control and peace of mind then.

Can you (or anyone else) recommend a decent company which doesn't charge an arm and leg?

bdw

29th September 2011, 14:03

Vidahost seem to get a lot of favourable comments in here.
http://www.vidahost.com/virtual-and-dedicated-servers/semi-dedicated

lustrum

29th September 2011, 14:56

Consumer Direct have a register for all complaints against this company. I would urge all Webcreation's dissatisfied customers to register. Consumer Direct have already contacted Trading Standards (Wiltshire) regarding the number of complaints. An Action Group working against Webcreation UK has been formed.

CS-Cart

29th September 2011, 15:38

Can you (or anyone else) recommend a decent company which doesn't charge an arm and leg?

Hi, AsifHussain. Some of our clients use SiteGround ( http://www.siteground.com/ ), rather positive reviews are got.

bdw

29th September 2011, 15:41

SitegroundIt is not a good idea to use a US host if your market is in the UK.

.

joe2012

4th February 2012, 19:24

Hi

It seems that I am the latest victim of a very dishonest, unreliable, unprofessional company WebCreationUK.

I will be in touch with all other victims and link up to lunch a legal action against the company. I will liaising with solicitor based in Trowbridge.

I have very good and effective ideas and plans that would help very much in our positions.

I pledge here I will strive and do all the possible things to take my right from them and get compensated of all the loss we have had during designing our website.

Kind regards,
Joseph

IGM_Computers

4th February 2012, 21:32

Unfortunately shared hosting is one of those situations where its virtually impossible to tell the quality of without trying it.
Very true. A lot of my clients are on shared servers as it saves money but it's not an ideal solution for everybody. One size doesn't fit all.

macmacman

5th February 2012, 12:19

There are better options out there. From my experience with webcreation, it was a waste of money. Although I gained valuable experience to know what to look for next time. I scrapped all their work and found a different supplier. Work was outsourced to Indian, design was average and code was terrible.

I would start with an out of the box solution, keep it very simple and then build on it and move to big platform as and when.

cyberworldukltd

6th February 2012, 09:43

yeah ive had a few dealings with them and they seem decent

Ivanzyt

6th February 2012, 13:35

I used these guys to create a simple website. Cost me about £600 I think.

Was it the best site in the world? No
Was the experience easy and painless? No there was a language barrier and you needed to check everything twice.
Was the project on time? No it was a bit later than they agreed.

But I paid £600 for a website that does the job I needed it to do. For the price I paid I got exactly what I expected and consider it to be money well spent.

I can understand why a lot of UK based Web design companies are annoyed at Webcreation UK. They can't compete with them on price and they will be snaffling up some bread and butter business from these companies. The long and the short of it is that for basic web design jobs, like we had, UK based design companies are simply not competitive and out sourcing to India makes absolute business sense.

That being said do NOT use web creation uk and companies like them for anything other than the most basic of sites.

- If you want a site with anything other than very basic functionality or content then use a "proper" web design / development company and expect to pay several thousand £. You are paying the extra for the consultancy and expertise to translate your business functionality (vision) into a working website. The actual coding is only a small part of this (which is all you pay for when you outsoucre to india)

- If the look, feel and branding of your site is important then use a proper company and expect to pay several thousand £. Again you are paying the extra for design work rather than simple coding. The site you get from web creation uk and their like will look "ok" but ain't going to win any design awards. If, like us, you are selling to a fairly boring B2B market where web site aesthetics are not really important then it might be ok to use such companies but if image is important then you are kidding yourself if you think you can get good design work for £600, regardless of which country the "design" work is being carried out in.

- If you want to get you site finished to a dead line.... well in my experience this never seems to happen regardless of who you use but matters will be worse if you are dealing with a company like Web Design UK because there is simply no business relationship.

bdw

6th February 2012, 14:29

I can understand why a lot of UK based Web design companies are annoyed at Webcreation UK.
I am not annoyed at them at all. They are doing a great job of proving that outsourcing is at best extremely risky.

The long and the short of it is that for basic web design jobs, like we had, UK based design companies are simply not competitive and out sourcing to India makes absolute business sense.
With respect that's not true. You seem to have been wildly misled at some stage. We do simple websites from £400 and that includes design, consultancy, graphics, initial SEO and advice on how to promote your website on an ongoing basis.

.

Ivanzyt

6th February 2012, 15:13

I am not annoyed at them at all. They are doing a great job of proving that outsourcing is at best extremely risky.

With respect that's not true. You seem to have been wildly misled at some stage. We do simple websites from £400 and that includes design, consultancy, graphics, initial SEO and advice on how to promote your website on an ongoing basis.

.
When I got quotes no uk company came close to this for what I wanted. I guess its possible that I only spoke to a bunch of sharks who were out to rip me off but the cheapest UK quote I got was about £2,000. If you are different then great, I'm not sure how you would do it and make a profit but if you can good for you.

But its simple economics the cost of semiskilled labour in India is far cheaper. Simple coding of basic websites is just semiskilled labour, it used to be different but now its just a commodised skill. They will thus always have a competative advantage over a uk based company doing the same job. The important term here is "the same job", if all that is required is basic layout and design then India is were you want to go, or eastern europe. If you need some proper design and consultancy then you have a very different requirement and you are actually buying a different service.

When I got my main website designed I spend £3,000 on custom design work for the skins for the CMS and on training and help in setting up the CMS. I was not buying coding I was buying expertise and consultancy. Then the important factors in determining over all value are not the cost of labour but the quality of the labour and, just as importantly, the ability to foster a relationship with the consultant that is good enough to allow effective translation of my business needs. There is no way on earth I would trust such a project to an outsourced company in India, it didn't even cross my mind to get a comparitive quote from such companies. Why? Because I knew I needed a long term business relationship and was buying a service rather than paying someone to simply do a job.

I suggest that you are actually selling a completely different product to these Indian out fits. Were people get in to trouble is that they expect what YOU are selling when they buy from India.

bdw

6th February 2012, 17:19

Simple coding of basic websites is just semiskilled labour, it used to be different but now its just a commodised skill.I am not sure what a "commodised skill" is :| but developing even a simple website properly is not "just semi skilled labour" and I suspect that I am not alone in this opinion.

I came into this as a trained electrical engineer with additional qualifications in computing. I have been working at it for over ten years now and I know that without my earlier background it would have been a struggle.

I suggest that you are actually selling a completely different product to these Indian out fits.I suggest that you are right.

.

pathfinder9

6th February 2012, 19:20

have you looked at shopcreator - monthly fee but you can be up and running in hours. I set one up - took me 40 mins for the 1st product to be live. If you want a discount go via some of the merchant providers such as handepay or worldpay direct or cardsave.

Ivanzyt

7th February 2012, 07:05

I am not sure what a "commodised skill" is :|
Sorry I meant commoditized (my dyslexia strikes again)

but developing even a simple website properly is not "just semi skilled labour" and I suspect that I am not alone in this opinion.
I actually agree. But what Web Creation UK sell is not web development. They sell basic design and lay out, or at least thats what they provide. One can argue the toss about whether they misrepresent themselves. But at the end of the day you have a load of coders, or more accuratly people that can use and HTML compiler. This is a basic skill than pretty much anyone can learn in a a couple of weeks. So they will lay out your website for you with using whatever software they use and thats that. Simple basic commodity type work. With our basic site I recon that I could probably have done it myself but by the time I had purchased the necessary software, spent time learning the programs etc then it was just not worth my time it so I might as well out source.

I came into this as a trained electrical engineer with additional qualifications in computing. I have been working at it for over ten years now and I know that without my earlier background it would have been a struggle.

I suggest that you are right.

.
Indeed. I do not in any way mean to belittle what web developers and designers do. I think the £3,000 we spent on skin design, advice and optimisation for our main site was money well spent. In fact I think we got far more from the company in question than we paid them and almost feel guilty about it, I am sorting them out with excellent refference, leads and further business from ourselves on other projects.

But there is a place in the market for coding (dreamweaver) monkeys. As long as people understand the difference I see no problem with Web Creation UK. Sadly most people are tight and think see the price and think they can get a £3000 product for £500. Its funny how the prospect of saving a few quid can switch off peoples brains. No one would expect much from a £500 car, a £500 car (and I speak from experience on buying £500 cars) is a bit of a lottery, unreliable, unpredictable and it should get you from a-b for a while but only a fool would expect years of trouble free motoring. So it is with £500 websites. That being said I just brought a 13 year old Skoda as a run about I know the score and I know what i brought and i know the risks. £500 cars, just as £500 websites, have their place and uses but people need to wise up as to what the differences are.

j600com

9th February 2012, 09:26

Sadly most people are tight and think see the price and think they can get a £3000 product for £500. Its funny how the prospect of saving a few quid can switch off peoples brains. No one would expect much from a £500 car, a £500 car (and I speak from experience on buying £500 cars) is a bit of a lottery, unreliable, unpredictable and it should get you from a-b for a while but only a fool would expect years of trouble free motoring. So it is with £500 websites. That being said I just brought a 13 year old Skoda as a run about I know the score and I know what i brought and i know the risks. £500 cars, just as £500 websites, have their place and uses but people need to wise up as to what the differences are.

There is scarcely anything in the world that some man cannot make a little worse, and sell a little more cheaply. The person who buys on price alone is this man's lawful prey.

What is interesting is that they appear to have moved domains recently? If you Google Web Creation UK you now get 2 urls. The old webcreationuk.com but now also webcuk.co.uk (this was only registered this week - 6th Feb 2012). I wonder if on the back of the bad reviews they are now going to move away from the old domain and start fresh on a new one?