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lesliedocherty
11th March 2009, 18:10
Just got this email from google,

Google Checkout fees

When you use Google Checkout™ to process your sales, you will be charged 1.5% + £0.15 per transaction until 5 May 2009. With Google Checkout, there are no monthly, setup or gateway service fees, and Google Checkout will not charge you to transfer funds from your Checkout account to your bank.
Free Transaction Processing for AdWords Advertisers until 5 May 2009If you are an AdWords advertiser, you are eligible for free transaction processing for some, or all, of your Google Checkout sales each month. After linking your Checkout & AdWords accounts (http://checkout.google.com/support/sell/bin/answer.py?answer=80154&topic=13456&hl=en-GB) for every £1 you spend on AdWords each month, you'll be able to process £10 in sales the following month for free through Google Checkout. Please note that U.K. merchants can only link AdWords accounts which are denominated in pounds sterling and held by the same legal entity. Any AdWords transaction processing credits accrued during April 2009 will be applied towards transactions that occur on 1-4 May 2009.

Sales Through Google Checkout Transaction Fees Sales of up to 10 times your monthly AdWords spend FREE Sales in excess of 10 times your monthly AdWords spend 1.5% + £0.15 per transaction
<IMG height=1 width=230>Transaction Processing Fees as of 5 May 2009Beginning on 5 May 2009, transaction processing rates will be determined by your sales volume during April 2009. Each month thereafter, we'll continue to use the prior month's sales volume to determine your transaction processing rate. Learn more (http://checkout.google.com/support/sell/bin/answer.py?hl=en-uk&answer=134473).
Monthly Sales Through Google Checkout Fees Per Transaction Less than £15003.4% + £0.20£1500 - £5999.992.9% + £0.20£6000 - £14999.992.4% + £0.20£15000 - £54999.991.9% + £0.20£55000 or more1.4% + £0.20An additional 1% fee will be assessed on transactions where the merchant's country is different from the buyer's billing country. With 10 days notice, we may also charge higher transaction processing fees to merchants that incur excessive chargebacks or otherwise pose financial risk to Checkout.
Other FeesWith its proprietary fraud detection technology, Google Checkout works to protect you from unwarranted chargebacks. In cases where you are found liable for a chargeback, you will be charged the full amount of the chargeback plus an additional £7 chargeback fee. Learn more (https://checkout.google.com/support/sell/bin/answer.py?answer=38145&topic=8666&hl=en-GB) about how Google Checkout protects you from fraud with our Chargeback Resolution Policy (https://checkout.google.com/support/sell/bin/answer.py?answer=38147&hl=en-GB) and Payment Guarantee Policy (https://checkout.google.com/support/sell/bin/answer.py?answer=42863&hl=en-GB).Google Checkout offers you the ability to partially capture funds (http://checkout.google.com/support/sell/bin/answer.py?answer=42945&hl=en-GB) and explicitly reauthorise an order (http://checkout.google.com/support/sell/bin/answer.py?answer=42940&hl=en-GB) if the initial 7-day authorization window expires. You will be charged £0.15 each time you use these features.

sm1
11th March 2009, 18:23
Was just going to post about this!

https://checkout.google.com/seller/fees.html?hl=en&gl=GB

Can't believe they're going up to that! They're now the same rates as Paypal :( I thought that the lower rates were quite a distinction between them and Paypal. I guess it's ok if you're working with Adwords as you get the free processing.

Dwebs-Ltd
11th March 2009, 18:45
They are the same as paypal

https://www.paypal.com/uk/cgi-bin/webscr?cmd=_display-receiving-fees-outside&countries=

vs

https://checkout.google.com/seller/fees.html?hl=en&gl=GB

wsi
11th March 2009, 18:50
Was just going to post about this!

https://checkout.google.com/seller/fees.html?hl=en&gl=GB

Can't believe they're going up to that! They're now the same rates as Paypal :( I thought that the lower rates were quite a distinction between them and Paypal. I guess it's ok if you're working with Adwords as you get the free processing.

There will be no free processing tied in with Adwords (not anymore).

The rates are the same as PayPal's, which are terrible. The lower rates were Google Checkout's USP. Big own goal IMO.

I'll be recommending a Streamline/Protx combination to all client from now on whereas before I'd recommend Streamline/Protx or Google Checkout, because for a number of clients it worked out cheaper to go with Checkout.

sm1
11th March 2009, 19:14
Sorry - my bad! That's correct, no Adwords free processing :(

stugster
11th March 2009, 19:25
Well that's us looking at a new processor now, too.

cycloneuk
11th March 2009, 19:42
I will be removing them when the changes take place, probably around 10% of our customers use Google Checkout, but that rise in fees is very steep, considering i was getting them for free most of the time due to our adwords spend.

stugster
11th March 2009, 19:44
The ability to view past transactions is a nightmare as well.

PITA using Google if you ask me....


http://www.google.com/support/forum/p/checkout-merchants/thread?fid=1e147adeeef7e823000464cb06328e24&hl=en

cycloneuk
11th March 2009, 19:47
The ability to view past transactions is a nightmare as well.

PITA using Google if you ask me....


http://www.google.com/support/forum/p/checkout-merchants/thread?fid=1e147adeeef7e823000464cb06328e24&hl=en


I always struggle when i reconcile every month with Google, well only one more month of that i guess.

Petfriendlyrentals
11th March 2009, 20:54
If all those that are going to remove google checkout, remove it on the same day then it will get noticed.
Spread the word not only on this forum but others too!!! remove google checkout on 15th April.
Lets make a point together :mad:

lesliedocherty
11th March 2009, 21:41
why on earth would you do such a steep rise, i can hardly believe how steep the rise is

sm1
11th March 2009, 21:42
Same - and the thing is, they are now exactly the same as Paypal - no financial competition!

GeekSRV
11th March 2009, 23:44
I don't see the problem with the rise myself? It's still pretty low.

jazzydan58
12th March 2009, 00:07
charges are now almost exactly the same as paypal including the 7 pound chargeback fee, looks fishy to me!

Tom McClelland
12th March 2009, 08:07
The fact that every aspect is identical does seem a little bizarre. As if Google have decided not to compete. Since dealing with Google (from a sellers viewpoint) is a complete administrative and software PITA compared with dealing with Paypal I suspect that their market share will collapse before it had a chance to build up.

Paypals selling point is that they're very easy to deal with and administer, and that hasn't gone away. Google had the "we're cheaper" selling point and they've chosen to remove it.

HC-Martin
12th March 2009, 09:24
Oh well - that's the end of GC as fair as I'm concerned!

wood1e2
12th March 2009, 10:14
Why are people surprised? Surely Google's job is to make money? Surely they can charge what they like? Which appears to be around the Paypal mark!!!

Whether you stay with them that's a different matter!!

Then again I still not convinced that having more than one processor for people to pay for goods/services over the internet is off any benefit...but then again last time I mention that many people said I was wrong!!!

Such is life :)

philipjohn
12th March 2009, 10:36
Maybe Google was just testing the water with this. They entered the market with a loss-leader price to get loads of businesses on board to do a huge beta test.

They've decided they don't want to continue it so, knowing they have a lesser product than PayPal, they've exactly matched PayPal's price to make it a no-brainer for people to switch from them to PayPal.

Could it be they are just deliberately forcing Checkout customers to go elsewhere?

lesliedocherty
12th March 2009, 10:38
I don't see the problem with the rise myself? It's still pretty low.

Are you on crack, its about starting a service and then pushing the prices beyond the levels of a reasonable price rise,

newsvend
12th March 2009, 11:24
Google look as though they have given up on the market, and conceding to Paypal. Up till now Google Checkout been a beta product and it has not really taken off.

As their share price drops and they are faced with shareholder pressure, they have decided to retreat to core business and cut out or 'cash-cow' non-core divisions.

There is definitely NO COMPETITIVE ADVANTAGE for Google Checkout now. IMO Google have made a big mistake with this strategy, as it's a growing and potentially profitable area. They have now completely ceded any chance of dominating this market.

dingbat
12th March 2009, 12:12
I always thought google's setup was far too generous to begin with. Something had to give.

OldWelshGuy
12th March 2009, 12:14
Google look as though they have given up on the market, and conceding to Paypal. Up till now Google Checkout been a beta product and it has not really taken off.

As their share price drops and they are faced with shareholder pressure, they have decided to retreat to core business and cut out or 'cash-cow' non-core divisions.

There is definitely NO COMPETITIVE ADVANTAGE for Google Checkout now. IMO Google have made a big mistake with this strategy, as it's a growing and potentially profitable area. They have now completely ceded any chance of dominating this market.


their timing couldn't be worse, it will hit adwords revenue IMO.

Tom McClelland
12th March 2009, 13:15
their timing couldn't be worse, it will hit adwords revenue IMO.

Indeed. I thought that their pricing structure was a brilliantly clever move; encouraging combined use of Adwords to promote the website and GCO for payment processing. I would have switched 12Pay to them if their API and admin hadn't looked like such a PITA compared with Paypal's API. Now I have no compelling reason to consider making the change.

I can understand that they thought the previous terms were too generous, but offering the same financial terms as Paypal for an inferior product is easy to reject. Doubtless short-term their income will go up quite a bit from the people who have already committed to them. But medium and long term this looks like surrender.

MoneyMike
12th March 2009, 14:08
The fact that every aspect is identical does seem a little bizarre. As if Google have decided not to compete. Since dealing with Google (from a sellers viewpoint) is a complete administrative and software PITA compared with dealing with Paypal I suspect that their market share will collapse before it had a chance to build up.

Paypals selling point is that they're very easy to deal with and administer, and that hasn't gone away. Google had the "we're cheaper" selling point and they've chosen to remove it.

I tend to agree I don't see how Google can justify these price increases, maybe if they were adding telephone support like paypal has.

lesliedocherty
12th March 2009, 14:10
Google look as though they have given up on the market, and conceding to Paypal. Up till now Google Checkout been a beta product and it has not really taken off.

As their share price drops and they are faced with shareholder pressure, they have decided to retreat to core business and cut out or 'cash-cow' non-core divisions.

There is definitely NO COMPETITIVE ADVANTAGE for Google Checkout now. IMO Google have made a big mistake with this strategy, as it's a growing and potentially profitable area. They have now completely ceded any chance of dominating this market.

My feelings exactly, it feels like they are either colluding with Paypal, or just given up, they wont attract any new customers.

I was going to switch to Google, but ran into problems getting an SSL certificate.

Jimbo Jambo
14th March 2009, 23:51
absolutely gutted about the link between ads and checkout being severed

big mistake imo

lesliedocherty
15th March 2009, 10:04
absolutely gutted about the link between ads and checkout being severed

big mistake imo

Thats the reason i wanted to offer google checkout, i dont think i'll bother now, it does seem a real pity

Jimbo Jambo
15th March 2009, 11:04
we already had plans to offer more payment facilities on answer.co.uk - i think now we will have to speed those plans up

im surprised google checkout hasn't proved more popular especially with google adwords advertisers - its a no brainer really to implement it - up until May that is of course.